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Crisis and Resilience

Navigate the unexpected and emerge stronger

Crisis and Resilience helps organisations assess and monitor risks that could cause crises, prevent and avoid crises when possible, and establish response plans for potential crises as well as intelligently design processes, standards and delivery of services to architect a robust organisation and its technology services to be able to withstand operational stresses, cyber-attacks and constant change.

Deloitte’s Crisis and Resilience services span the entire crisis lifecycle, helping clients identify, assess, prevent, prepare, respond to and recover from crises.

We offer:

  • Crisis Preparedness – We help organisations prepare for high-consequence events that have the potential to seriously disrupt operations, damage reputations, and destroy shareholder value. Specifically, we help clients identify and assess risks that pose significant threats to the business, prepare documented crisis plans and processes, create remediation activities resulting from tests of plans, as well as additional services targeted at organisational crisis readiness.
  • Crisis Response – We deploy experienced professionals to support organisations in crisis, particularly in the immediate aftermath of a major event. We augment the client’s crisis response team to assist with data-gathering and reporting to manage the demands of responding to events in real-time. Using our professional resources, or through partnerships with PR firms, clients receive advice and assistance with post-crisis communications, including help in navigating traditional and social media to pre-empt or respond to major reputation threats.
  • Crisis Recovery – We help organisations that have been through a crisis assess the effectiveness of their response and we provide advice as the organisation looks to recover its reputation and seize new opportunities. Additionally, our work includes coordinating long-term recovery strategies such as claims management, compliance with policies and regulatory requirements, and improved media/public/government relations communications.