Employee education and training in crisis and resilience

Crisis management & resilience planning

Being proactive during disruption

Although the full impact of COVID-19 is still unknown, many organisations are being impacted by declining sales and reduced consumer demand, supply chain disruptions, and transport restrictions. These issues will have a domino effect on global markets with the escalating risk likely to impact those not yet directly affected by COVID-19. These companies need to consider their pandemic preparedness measures and be proactive and prepared. This article focusses on risk identification and organisational exposure; identifying critical dependencies; and how to develop pragmatic and effective crisis and resilience solutions.

Topics covered in this article:

• Assessing the impact of a crisis on employees, assets, operations, stakeholders, and reputation
• Understanding and managing risks in a time of disruption
• Practical steps in developing a proportionate crisis and resilience response plan

How to practice inclusive leadership in the face of COVID-19:

In times of crisis, inclusive leadership is more important than ever. In periods of heightened uncertainty, such as what we are now going through with the pandemic, a perceived lack of control and the spread of misinformation increases the risks of bias, xenophobia, and racism that impact people in the workplace and beyond. It is more important than ever for organisations to strengthen diversity and build inclusive cultures. This will likely include new communication strategies, data collection practices, and interventions. It will also require leaders to adopt daily diversity and inclusion practices.

Topics covered in this article:

• How organisations can foster inclusion as the pandemic changes the workplace
• Recognising conscious and unconscious bias
• Tactics for addressing immediate employee needs
• Ways inclusive leadership can shape diversity and inclusivity practices