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Agentic AI: Orchestrating Intelligent Operations
This white paper from Harvard Business Review Analytic Services shares real-world examples and practical guidance for scaling Agentic AI operations to deliver measurable, long-term results.
White paper highlights
These five findings underscore that unlocking value from Agentic AI requires more than technology alone—it demands a strategic operating model shift, governance, a new economic model, and delivery capability to scale responsibly and sustainably:
- Organisations often struggle with in-house Agentic AI skills, experience and capacity to scale.
- Success involves moving beyond siloed automation projects to redesigning autonomous enterprise-wide systems.
- Managing the economics of Agentic AI is fundamentally different from traditional IT.
- Governance and human judgement are essential for sustainable adoption and long-term operations oversight.
- Next-generation managed service providers are emerging as critical allies in helping guide deployment, ongoing management and optimisation of Agentic AI.
Agentic AI is fundamentally redefining enterprise operations. Yet, many organisations find it difficult to scale from isolated automation pilots to fully integrated, autonomous business systems. Next-generation managed service providers (MSPs), otherwise known as Operate service providers, can play a key role in this shift. By guiding the deployment, ongoing management and optimisation of Agentic AI, they can help organisations address complex challenges like continued cost management, governance, and aligning AI with human judgement, all while helping keep pace with evolving business models.
Amid extensive writings on Agentic, this Harvard Business Review Analytic Services paper sponsored by Deloitte offers a new and different perspective on how to succeed in the long-term management and refinement of this disruptive technology.
Use this paper, sponsored by Deloitte, to help accelerate your Agentic AI operations. Inside, you will find...
Actionable insights
To move beyond experimentation and achieve lasting value from Agentic AI—translating strategy into enterprise-wide transformation.
Real stories
Drawing on specialist insights and real-life accounts, it provides practical tips to build operational strategies that can deliver ongoing, measurable results.
Clear guidance
On how to collaborate with service providers to help unlock enduring enterprise value and differentiated outcomes through Agentic AI.
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