Monitor Deloitte

We help clients validate their transformation ambition, identify and prioritize the capabilities required for success, and design the operating model to effectively deliver on the strategy and drive significant value

Monitor Deloitte’s Business Design and Configuration practice works with organizations to validate their transformation ambition, identify and prioritize the capabilities required for success, and design the operating model to effectively deliver on the strategy. Serving as enterprise architects, we create the blueprint for how businesses can operate to deliver their strategy and develop the roadmap to help them get there. We help companies navigate and accelerate change by prioritizing focus areas that drive significant value. This often involves two important activities: communication of a new vision that translates strategy into action; and facilitation of upfront discussions to guide detailed process, organizational, and technology design.

Our approach is capability based, focused on delivering the set of processes enabled by people and technology required to differentiate our clients in the marketplace. Capability is the demonstrated, consistent capacity to perform against a desired objective. It is defined through its mission, insights, and governance and the combination of process, technology, and talent required to support it. We are experience led, with each member of our team having extensive, relevant industry knowledge as well as program, functional, and technical experience in architecting complex business transformations.

We help clients define their strategic direction to make key where-to-play, how-to-win, and configuration choices both at the corporate level to inform overarching strategy and portfolio make up as well as at the business unit or geographic level.

We collaborate with clients taking into account deep perspectives about customers, technology evolution, the emergence of sector-blurring ecosystems, and changing sources of advantage. We also work closely with our clients to advance their enterprise digital and disruptive technologies strategies building on the opportunities—and threats—presented by cloud services, Artificial Intelligence, and the Internet of Things, to name a few.

Through it all, our specialists act as guides in the design and execution of transformation programs to realize full business value, connecting ambition to strategies, capabilities, programs, and plans.

We help clients develop social responsibility and equity strategy by assessing the societal impacts of an organization and the availability and feasibility of designing circular, zero waste products and systems throughout the value chain including strategies around natural asses and decarbonization

We help clients create new sources of growth and prosperity and drive those innovations to market with speed and agility by combining strategy, social science, and technology with a set of singular capabilities, tools, and people

Whether discovering the next big thing, expanding on what’s come before, or understanding how to harness digital disruption, businesses thrive and grow from innovation.

Deloitte’s design-led global innovation practice, powered by Doblin, brings together a set of singular capabilities, tools, and people to help organizations create new sources of growth and prosperity and drive those innovations to market with speed and agility.

Through a combination of strategy, social science, and technology, we apply design and new venture creation to spur growth and value creation across a company’s value chain. We do this by helping our clients to:

• Establish and implement breakthrough innovation strategies that set the ambition for the organizations
• Focus innovation efforts in the right place
• Design, build, and launch new revenue streams
• Became faster and more effective innovators

We help clients design and deliver customer- and marketing-anchored change and growth through four types of customer and marketing transformations: growth and marketing transformation, customer engagement and experience transformation, marketing capability transformation, and pricing transformation

Monitor Deloitte's growth and customer strategy professionals work with executives, including business leaders and CMOs, to design and deliver customer- and marketing-anchored change and growth in their businesses. Our services center on four types of customer and marketing transformations: growth and marketing transformation, customer engagement and experience transformation, marketing capability transformation, and pricing transformation.

We help clients make sense of the noisy and confusing world in which they operate to understand and anticipate important changes that prompt them to revisit their growth and value creation strategies, inform new strategic choices, and/or execute important strategic moves.

Our services include:

• Scenario development
• Emerging market/technology/trends sensing tools and assets
• Industry, function, and strategy insight services