With over 15 years of hands-on experience, Silvana has had the privilege of building and nurturing dynamic teams, scaling them from the ground up to 100 members, and guiding complex projects to success. Her journey was shaped by global delivery, management consulting, and team leadership, where she mastered the art of navigating market dynamics and driving seamless digital transformations.
As the ServiceNow Market Offering Lead, Silvana closely collaborates with global delivery network leaders and local teams, driving strategic ServiceNow initiatives. She focuses on implementing scale-up strategies that support business growth and ensure top-notch service delivery.
As a certified systemic coach, Silvana brings a unique approach to leadership by integrating coaching principles into her work. She believes in empowering her teams through coaching and mentoring, helping them unlock their potential and achieve their goals while fostering a culture of continuous growth and collaboration.
At the core of Silvana’s approach is a commitment to integrity, excellence, and inclusivity. She is passionate about maintaining a healthy work-life balance, both for herself and her teams, believing that a balanced life fuels creativity and productivity. When she’s not steering projects, you can find her singing jazz, a passion that keeps her connected to the rhythm of life.
