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Managed Services for Banking, Risk, Finance, Compliance and Back-Office Operations

Transform Non-Core Operations into Strategic Advantage

Financial institutions across Europe are facing growing regulatory complexity, increasing operational costs, talent shortages, and mounting demands for faster decision-making. Deloitte's Managed Services offer helps banks, fintechs, investment firms, and financial institutions improve efficiency, strengthen compliance, and optimize costs through scalable, expert-led operational support. 

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Deloitte is a trusted managed services provider for European financial institutions:

  • Finance & Regulatory Reporting
  • Risk Management Services
  • Internal Audit & Compliance
  • Banking Back-Office Operations
  • Regulatory Change Support
  • Outsourcing & Co-Sourcing Models

Why Financial Institutions Choose Managed Services

Today’s banking environment requires resilience, compliance, and specialized expertise, while large internal support teams can be costly. Deloitte helps financial institutions reduce operational complexity through managed services that combine banking, risk, finance, regulatory, and technology expertise, enabling businesses to focus on growth and innovation.

Reduce Operating Costs

Lower overhead, administrative expenses, and staffing costs while maintaining high-quality service delivery.

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Access Specialized Banking Expertise

Leverage experienced professionals in finance, regulatory reporting, risk management, compliance, and banking operations.

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Improve Regulatory Compliance

Keep pace with evolving European and local regulatory requirements through dedicated support and industry knowledge.

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Enhance Operational Efficiency

Standardize processes, improve service levels, and implement scalable operating models.

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Increase Flexibility

Scale resources up or down based on business demand, regulatory initiatives, mergers, acquisitions, or transformation programs.

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Why Deloitte as Your Managed Services Provider

Global Reach. Local Insight.

As one of the world's leading professional services organizations, Deloitte combines a global perspective with deep local market knowledge. Our managed services teams support financial institutions across multiple jurisdictions, helping clients meet both local requirements and international regulatory standards.

What Sets Deloitte Apart

  • Dedicated financial services expertise
  • Deep regulatory, risk and compliance capabilities
  • Access to multidisciplinary specialists
  • Scalable delivery models
  • Strong project management governance
  • Single point of contact for service coordination
  • Technology-enabled operations
  • Flexible outsourcing and co-sourcing arrangements 

Managed Services Solutions for Financial Institutions

Maintain accurate financial reporting, strengthen governance, and improve regulatory compliance with dedicated finance and accounting support.

Services include:

  • Accounting operations
  • Bookkeeping and account reconciliations
  • Management accounting
  • Regulatory reporting
  • Treasury and cash management
  • Accounts payable and accounts receivable
  • Financial statement preparation
  • IFRS reporting support
  • Chart of accounts implementation
  • Accounting policy development
  • Regulatory stakeholder coordination

Build a stronger risk management function without increasing permanent headcount.

Services include:

Credit Risk

  • IFRS 9 provision calculations
  • Credit scoring models
  • Risk parameter development
  • Risk model validation
  • Loan portfolio monitoring

Market, Liquidity and Operational Risk

  • Stress testing
  • Liquidity reporting
  • LCR and NSFR calculations
  • Operational risk databases
  • RCSA exercises

Regulatory Risk Reporting

  • Basel III reporting
  • ICAAP and ILAAP preparation
  • Recovery planning
  • ECB and National Competent Authority support
  • Capital adequacy calculations 

Strengthen governance frameworks while accessing specialist audit and compliance expertise.

Services include:

  • Internal audit outsourcing
  • Internal audit co-sourcing
  • Audit function reviews
  • Audit transformation
  • Strategic audit planning
  • Compliance monitoring
  • KYC processes
  • AML operations
  • Customer onboarding
  • Client monitoring
  • Remediation programs
  • Regulatory training and methodology support

Free your teams from repetitive operational processes while improving service quality and consistency.

Services include:

  • Customer data maintenance
  • Claims and complaints management
  • Customer communications
  • Collections support
  • Electronic archive management
  • Operational reporting
  • Data warehouse administration
  • Business support operations
  • User acceptance testing support
  • Collections strategy operational support 

Who We Serve

Deloitte supports a broad range of financial institutions across Europe:

Banks

Including universal banks, retail banks, corporate banks, and institutions undergoing restructuring or transformation.

Fintechs

Rapidly growing regulated and non-regulated financial services organizations requiring scalable operational support. 

Investment Firms

Boutique investment banks and specialized financial institutions. 

Debt Management and Collections Organizations

Organizations seeking operational excellence and regulatory compliance. 

New Market Entrants

Newly established banks, financial institutions, and non-bank financial institutions looking to build operational capabilities efficiently. 

How Our Managed Services Model Works

Assess

We perform a detailed assessment of your existing operations, including costs, headcount, service levels, systems, and process performance.

Design

We create a future-state operating model aligned with your business objectives and regulatory requirements.

Implement

We establish governance, processes, service levels, technology enablement, and operational controls.

Operate and Improve

Our teams deliver day-to-day services supported by continuous monitoring, governance, reporting, and optimization.

Proven Results for European Financial Institutions

Deloitte designed, implemented, and launched a full managed services operation supporting a large European banking group. The engagement included finance, reporting, risk management, regulatory support, and back-office operations.

Outcomes

  • Operational launch completed within two months
  • Banking technology-enabled operating model established
  • Automated regulatory reporting processes
  • Improved efficiency and reporting accuracy 

Deloitte provided operational leadership and risk management support during a major banking integration project following the departure of a Chief Risk Officer.

Outcomes

  • Continuous risk department operations
  • Regulatory reporting maintained on schedule
  • Successful support for merger and integration activities 

Frequently Asked Questions

A managed services provider (MSP) delivers ongoing operational, risk, finance, compliance, or technology-related services on behalf of a financial institution under agreed service levels and governance.

Managed services reduce costs by optimizing staffing models, standardizing processes, increasing efficiency, and providing access to specialized expertise without the need for permanent hiring.

Finance, accounting, regulatory reporting, risk management, internal audit, compliance, AML, KYC, and back-office operations can all be delivered through managed services models.

Outsourcing transfers service delivery to an external provider, while co-sourcing supplements your internal teams with external expertise and resources.

Looking for a Managed Services Provider for Your Financial Institution?

Whether you need support across finance, risk, compliance, regulatory reporting, or banking operations, Deloitte can help you build a resilient, scalable, and cost-effective operating model.

Speak with a Deloitte Managed Services specialist today!

Get in touch

Andrada - Gabriela Tănase

Andrada - Gabriela Tănase

Partner, FSI Risk & Regulatory Advisory
+40 21 222 16 61
Raluca Nacu

Raluca Nacu

Senior Manager
+40 21 222 16 61

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