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About us
Salesforce and Deloitte Alliance
The future of customer experience in your hands
By leveraging all Salesforce Clouds, we help you redefine your connection with customers to increase engagement and brand loyalty. We provide professional services around digital strategy, implementation and change management to support you throughout your entire digital transformation journey.
Our alliance
With a track record of collaboration and integration, Deloitte and Salesforce can help organizations in their efforts to achieve their business goals, whether it's through social, mobile and open collaboration in the call center, or enhanced data analysis and interaction with clients. We're at the forefront of social computing, and together, we transform customer journeys and drive value by helping clients create the business processes and a computing foundation needed to succeed in today’s customer-centric world.
Deloitte Digital - Investing in assets powered by Salesforce
Explore our industry and cross-industry solutions and accelerators
Deloitte Digital Capabilities
Within Deloitte Digital we offer several services and capabilities to help our customers with their specific request and overcome their challenges. Read about our different capabilities and how we can help you reach your goals:
- MuleSoft Integration Capability: ‘Integration is the process of connecting multiple enterprise systems, devices, or applications to work as a whole and share information. It manages the diversity and heterogeneity of application ecosystems by orchestrating, translating, and enabling data exchange. This allows companies to make the most of their data. Regardless of how it was collected, where it is stored or in what format.
Integration has become a strategic topic and organizations now realize that it is at the heart of enabling digital transformation. There are many steps ahead to truly transform organizations into digital and composable enterprises. A challenge that we are more than happy to take on at Deloitte together with the MuleSoft Anypoint Platform of Salesforce!
Read more about integration here
- Service Excellence capability: Deloitte Digital's Service Excellence team, in partnership with Salesforce, empowers businesses to deliver exceptional customer service and build lasting relationships. With personalized experiences and quick solutions across every channel, we collaborate to create a seamless, human-centric journey.
Imagine a contact center with a 360-degree customer view generating AI-based solutions. Automatically generated optimal schedules for your Field Service agents who become brand ambassadors through up-to-date customer information and insights. Our adaptive services integrate seamlessly into your current systems, no matter the industry you operate in. Unlock the full potential of your customer service experience and build trusted relationships.
Consumer
- Connected Consumer: Our Connected Consumer Platform helps consumer good and retail brands interact with their customers at every touchpoint of their journey, creating a consumer-centric approach.
Energy, Resources & Industrials
- Cloud4M for Manufacturing: Deloitte Digital’s Cloud4M, powered by Salesforce is designed to support the end-to-end customer engagement process, from marketing to purchase to service. Cloud4M helps clients better understand their customers so that clients can connect with them in new ways and orchestrate great experiences.
- Cloud4M for Chemicals: A preconfigured, multi-cloud solution that supports the end-to-end customer engagement process from lead generation to opportunity, quotation management, and orders for the chemical and specialty materials industry.
Financial Services
- FSConnect: Deloitte’s FSConnect is a powerful suite of assets and accelerators that spans the full spectrum of financial services. Combining Deloitte’s deep industry experience and the power of Salesforce Financial Services Cloud, FSConnect can help you shape new and improved offerings that elevate the human experience and realize the promise of digital transformation.
Government & Public Services
- GovConnect: A configurable cloud-native suite of solutions and accelerators designed specifically for government. GovConnect lifts barriers to transformation by jumpstarting your projects to replace or augment your legacy systems with proven solutions and accelerators built upon modern engagement platforms.
Life Sciences & Health Care
- ConvergeHEALTH Connect: Deloitte’s ConvergeHEALTH Connect platform is a suite of sector-specific solutions built on Salesforce Health Cloud. ConvergeHEALTH Connect’s offerings focus on improving health care relationships across the care continuum by delivering personalized experiences at scale.
- Digital Human: In today’s overwhelming healthcare situation, digital humans could offer practical support to understaffed hospitals, interacting with and supporting patients in a personal matter.
- FS for Nursing: With rising costs, a shortage of nurses and a society that is aging, the need for a sustainable answer to this challenges lies in digitalization of the Healthcare sector. With this tailored solution, we run optimized schedules with an intelligent optimization engine, where a patient has a say and employees can self schedule.
Technology, Media & Telecommunications
- Customer Lifetime Value Accelerator: Helping streaming services move to profitability by reducing subscriber churn, managing acquisition costs and creating upselling opportunities.
Cross-Industry
- ChangeScout: A comprehensive change management solution designed to drive even the most complex change programs – from anywhere, on any device, in real time.
- Supplier360: An end-to-end management solution that transforms supplier relationships by aggregating disparate information sources to generate immediate, actionable insights into supplier performance, connect stakeholders, and share data faster.
- DROP: Deloitte Digital's automated solution for instantly and independently bringing features to the business in an agile environment while reducing costs.
- PriceCypher Integration Accelerator: We offer an integration accelerator designed to seamlessly connect PriceCypher with Salesforce, enabling optimized pricing strategies, streamlined contract management, and the utilization of advanced analytics for comprehensive revenue enhancement. Want to find out more about PriceCypher? Click here to find out more.
