How will artificial intelligence impact intel analysis and, specifically, the intelligence community workforce? Learn what organisations can do to integrate AI most effectively and play to the strengths of humans and machines.

The future is already here

OVER the last decade, artificial intelligence (AI) has progressed from near-science fiction to commonplace reality across a range of business applications. In intelligence analysis, AI is already being utilised to label imagery and sift through vast amounts of data, helping humans discern the signal from the noise.¹ But what the intelligence community (IC) is now doing with AI is only a glimpse of what is to come. These early applications point to a future in which AI deployed intelligently will turbocharge analysts’ ability to extract value from information.

The adoption of AI has been driven not only by increased computational power and new algorithms but also the explosion of data now available. By 2020, the World Economic Forum expects there to be 40 times more bytes of digital data than there are stars in the observable universe.² For intelligence analysts, that proliferation of data means surefire information overload. Human analysts simply cannot cope with that much data. They need help.

Intelligence leaders know that AI can help cope with this data deluge but they may also wonder what impact AI will have on their work and workforce. According to surveys of private sector companies, there is a significant gap between the introduction of AI and understanding its impact. Nearly 20 per cent of workers report experiencing a change in roles, tasks, or ways of working as a result of implementing AI, yet nearly 50 per cent of companies have not measured how workers are being impacted by AI implementation.³ This article begins to tackle those questions, offering a tasks-level look at how AI may change work for intel analysts. It will also offer ideas for organisations seeking to speed adoption rates and move from pilots to full scale. AI is already here; let's see how it will shape the future of intelligence analysis.

AI in the intel cycle

Intelligence flows through a five-step “cycle” carried out by specialists, analysts and management across the IC: planning and direction; collection; processing; analysis and production; and dissemination (figure 2). The value of outputs throughout the cycle, including the finished intelligence that analysts put into the hands of decision-makers, is shaped to an important degree by the technology and processes used, including those that leverage AI.

Technologies such as unmanned aerial systems, remote sensors, advanced reconnaissance aircraft, the internet, computers and other systems have turbocharged the collection process to such an extent that analysts often have more data than they can process.⁴ Complicating matters, the data collected often resides in different systems and comes in different mediums, requiring analysts to spend time piecing together related information - or fusing data - before deeper analysis can begin.

Access to more data should be a good thing. But without the ability to fuse and process it, data can inundate analysts with mountains of incoherent pieces of information. The director of the National Geospatial Intelligence Agency said that if trends hold, intelligence organisations could soon need more than 8 million imagery analysts alone, which is more than five times the total number of people with top secret clearances in all of government.⁵ In the modern digitised age, where success in warfare depends on a nation’s ability to analyse information faster and more accurately than adversaries, data cannot go unanalysed.⁶ But given the pace at which humans operate, there simply isn’t enough time to make sense of all the data and perform the other necessary intelligence cycle tasks.

AI can provide much-needed support. Intelligence agencies are already using AI’s power to sort through volumes of data to pull out critical “knowns” for further analysis. For example, agencies have used AI to automatically identify and label patterns of vehicles to identify SA-21 surface-to-air missile batteries or sift through millions of financial transactions to identify patterns consistent with illicit weapons smuggling. Similarly, the Joint Artificial Intelligence Centre (the Department of Defence’s focal point for AI) is already working to develop products across “operations intelligence fusion, joint all-domain command and control, accelerated sensor-to-shooter timelines, autonomous and swarming systems, target development and operations centre workflows.”

Our analysis suggests AI operating in these capacities can save analysts’ time and enhance output. While exact time savings will depend on the type of work performed, an all source analyst who has the support of AI-enabled systems could save as much as 364 hours or more than 45 working days a year (figure 3). These savings can free up analysts to devote more time to higher-priority tasks or build skills through additional training, among other activities. (For more information on our methodology, see Appendix.)

The real value of AI

The advantages of AI, however, can go much further than time savings. After all, intelligence work never ends; there is always another problem that requires attention. So saving time with AI will not reduce the workforce or trim intelligence budgets. Rather, the greater value of AI comes from what might be termed an “automation dividend”: the better ways analysts can use their time after these technologies lighten their workload.

Indeed, research on industries from banking to logistics shows that the greatest benefit of automation comes from when human workers use technology to “move up the value chain.”⁷ In other words, they spend more time performing tasks that have greater benefit to the organisation and/or customer. For example, when automation freed supply chain workers from tasks such as measuring share or filling in order forms, they could redeploy that time to create new value by matching specific customer needs to supplier capabilities.⁸ For intelligence analysis, leveraging AI to instantly pull otherwise hard-to-spot indications and warning (I&W) leads out of messy data could allow human analysts to do the higher-value work of determining if a given I&W lead represents a valid threat.

There are two main ways to create additional value with extra time: Analysts can spend more time on higher-value tasks that they already do, or they can add new high-value tasks.

Do more: Humans focus on human tasks

Before these benefits can be realised, however, intelligence organisations must determine which are the highest-value tasks and therefore, the best-suited for human workers to perform. To start, let’s compare humans with computers or other machines.

The key is in understanding the difference between specialised intelligence and general intelligence. Even a simple pocket calculator can outperform the best maths whizz at some tasks. But while it is fast and accurate, arithmetic is the only task the pocket calculator can perform. It has a very narrow, specialised intelligence. Humans, on the other hand, tend to outperform even the most advanced computers in general intelligence. As MIT professor Thomas Malone explains, “Even a five-year-old child has more general intelligence than the most advanced computer programmes today. A child can carry on a much more sensible conversation about a much wider range of topics than any computer programme today and operate more effectively in an unpredictable physical environment.”⁹

So while machines are better than humans at handling large volumes of data or working to extreme levels of precision, humans are better at tasks that change dramatically with context or those that involve high levels of interpersonal interaction. Teamed together, human workers and AI tools can each play to their strengths; AI tackles the huge volumes of data and humans deal with the highly variable tasks. Inside intelligence organisations, human analysts can move up the value chain by offloading many of their data-heavy processing- and exploitation-related tasks onto machines. They can then put more of their own energy into the analysis, planning and direction tasks that often require more creativity, communication and collaboration with colleagues and decision-makers.

Our model (see “Appendix: Methodology”) makes similar predictions for intel analysts. With AI taking on tasks such as data cleaning, labelling, or pattern recognition, all source analysts can spend more time on context-sensitive or uniquely human tasks. As a result, future analysts will likely spend more time collaborating with others—up to 58 per cent more than they do today.

How could greater collaboration play out across the intel cycle? As an example, in the dissemination stage, analysts present information to decision-makers, collaborating with them so they can make the best decisions. If AI could take on much of the prep work in assembling sources, creating graphics, or even drafting reports, human analysts could focus on the needs of the decision-maker and the implications of the situation. In this scenario, an analyst would simply provide AI with the topic of an upcoming briefing or finished product. From there, AI could automatically generate a list of relevant reports to read through, preselect maps or imagery, label the relevant features for a briefing and even write short summaries of background events.

A similar shift is already taking place in journalism. AI is being used to automatically generate simple news stories.¹⁰ In its first year, the Washington Mail’s bot published 850 articles on everything from the Olympics to elections. By automating detail-oriented tasks such as writing corporate earnings reports, the AP found that use of bots reduced journalists’ workload by 20 per cent, allowing them to focus on reducing errors and spotting larger trends.¹¹ As a result, even as output increased, there were fewer errors in corporate earnings stories. Intel analysts could benefit from a similar arrangement: AI could generate routine intelligence summaries or daily reports, allowing analysts to focus on synthesising those reports into larger trends or customising reports to the preferences of specific decision-makers.

Do something new: Explore the possibilities

As we have all experienced, new technologies can come with new tasks. So AI most likely will also introduce entirely new tasks for workers to handle. Using the adoption of other advanced technologies as a guide, we expect many of the new tasks will likely autumn into one of these three categories:

• Delivering new models. Intelligence is fundamentally about using information to reduce uncertainty for national leaders. The rapid pace of modern decision-making is among the biggest challenges leaders face.¹² AI can add value by helping provide new ways to more quickly and effectively deliver information to decision-makers. One such idea is a shift towards real-time decision support. In the past, complex models of adversary behaviour would take months to create and update, leading to a long cycle of formal intelligence products. Today, using AI and big data, analysis can take place much faster, often just short of real time. This is now happening in auto racing, where Formula One race teams adjust strategy models based on thousands of data points as cars are racing around the track.¹³ A sudden shift in weather or an unexpected pit stop from a rival can trigger changes to a team’s plan in seconds. Following the Formula One racing example, intelligence analysts with AI-infused models that could simulate even complex scenarios quickly would be able to answer questions from decision-makers as they ask them rather than waiting for finished intel products. Our model suggests that analysts could spend up to 39 per cent more time advising decision-makers in this manner following the adoption of AI at scale (figure 3).
• Developing people. A motivated and informed workforce is a more productive workforce. Tasks that improve employees’ well-being or performance are likely to create significant new value for any organisation. In intelligence, to perform at their best, analysts need opportunities to learn and grow. They need to keep abreast of new technologies, new services and new happenings across the globe—not just in annual training sessions, but continuously. AI could help bring continuous learning to the widest scale possible by recommending courseware based on what analysts are reading or writing about in their daily work. For an analyst researching Chinese fifth-generation fighter development, AI could recommend he or she complete a short training on quantum RADAR or read a history of Chinese aviation. AI could also recommend when analysts need to take breaks or change tasks to keep fresh.
• Maintaining the tech itself. From the steam motor to computers, new technologies need maintenance and AI is likely to be no different. One significant challenge to using AI effectively in high-stakes situations such as intelligence work is having confidence in the outputs of AI models. Beyond just following up on AI-generated leads, organisations will likely also need to maintain AI tools and to validate their outputs so that analysts can have confidence when using them. In medicine, where AI is beginning to be applied to diagnostic tools such as MRI imagery, validating the output of AI models against known benchmarks is becoming a common new task for hospital staff.¹⁴ Much of this validation can be performed as AI tools are designed or training data is selected. But while cancer isn’t trying to deny or deceive doctors, foreign actors may attempt to use adversarial examples to fool AI used in intelligence. This means that validation will need to be a continuous task not only for analysts but for IT staff as well.¹⁵

Avoiding pitfalls

The fact that AI could require new tasks just to make sure it is operating correctly does highlight a potential danger: AI could consume more time than it gives to analysts. And given that AI brings so much change, organisations adopting AI at scale will experience some level of friction. You simply cannot change the tasks of 20 per cent of your workforce or add weeks’ worth of new tasks without straining staff, business processes and existing tools. Intelligence organisations that want to get the best from AI need to recognise the pitfalls and find ways to mitigate them.

New tech as a time sink

Perhaps the most significant pitfall is the possibility that, rather than creating new value, AI ends up monopolising analysts’ time. Such situations have emerged before, such as with the health care industry’s implementation of electronic health records (EHR). While EHR promised to reduce health care professionals’ workloads, recent research has shown that EHR has, in fact, increased the amount of time it takes doctors to document patient visits.¹⁶ Doctors using EHR spend more time typing during patient visits, which reduces the amount of face-to-face time they have with patients. Overall, this drop in interaction has fed negative perceptions among both patients and doctors.¹⁷

Interestingly though, the EHR example can help intelligence organisations avoid this pitfall. While doctors spend more time documenting in EHR than with paper notes, nurses and clerical staff actually experience significant time savings in their tasks. So EHR causing doctors to spend more time is not necessarily a failure of the technology; rather, it reflects the strategic priorities of the organisation, essentially shifting some billing and clerical workload from staff to physicians.¹⁸ If we are unhappy with the outcome, it is not the technology’s fault. Rather, it reflects a need to re-evaluate the business and technical strategies that led to it.

If intelligence organisations are to avoid similar issues with the adoption of AI at scale, they must be clear about their priorities and how AI fits within their overall strategy. An organisation focussed on increasing productivity will pursue very different AI tools from one looking to improve the accuracy of analytical judgments. AI is not the solution to every problem and having a clear vision about its value can help ensure it is applied to the right problems. Having clarity about the goals of an AI tool can also help leaders communicate their vision for AI to the workforce and alleviate feelings of mistrust or uncertainty about how the tools will be used.

Second, intelligence organisations should avoid investing in “empty technology,”—using AI without having access to the data it needs to be successful. AI is something like a flour mill: Without the grain to feed it, it is not going to produce much value. Even the most advanced AI tool will have limited utility if it lacks effective training data or sufficient input data. Without the right data, AI tools can still consume time as analysts attempt to use them, but their outputs will be of limited utility. The result will be frustrated analysts who view AI as a waste of their limited time.

Misgiving of analysts

Analysts' perceptions are of paramount importance for the successful large-scale adoption of AI. Survey results suggest that analysts are the most sceptical of AI, compared to technical staff, management, or executives.¹⁹ And as seen above, if the workforce does not see the value in a tool, it is unlikely to be used.

To overcome this scepticism and get the most out of AI, management will need to focus on educating the workforce and reconfiguring business processes to integrate the tools into workflows seamlessly. Without these steps, AI can just be a costly afterthought. For example, one federal agency implemented an AI pilot to generate leads for its investigators to follow up. However, the investigators were also simultaneously generating their own leads. With limited time for follow-up, the investigators naturally prioritised the leads they had come up with themselves and rarely used the leads generated by AI.²⁰

Overcoming analysts' initial doubts about a given AI tool comes down to creating trust between the analysts and the tool. Because they must stand behind their assessments even when powerful people may disagree, analysts harbour an understandable reluctance to put faith in something they cannot explain and defend. Having an interface that allowed the analyst to easily scan the data underpinning a simulated outcome, for example, or to view a representation of how the model came to its conclusion, would go a long way towards that analyst incorporating the technology as part and parcel of his or her workflow. This would allow for much more reliable, trusted data and would yield more reliable analysis being presented to war fighters and decision-makers.

While having a workforce that lacks confidence in AI's outputs can be a problem, the opposite may also turn out to be a critical challenge. For many decades, intelligence leaders have been aware of the phenomenon where adding data to an analyst's judgments increases the analyst's confidence that they are right without actually improving the work's overall accuracy.²¹ In other words, more data played into analysts' confirmation bias - they used the new evidence to support their preconceived conclusions instead of helping create more accurate analysis.

The psychology experiments that lie at the heart of that observation were done using two to five times additional data. AI would make orders of magnitude more data available to analysts, possibly exacerbating analysts' confirmation bias. For example, in the financial services industry, early experience shows that AI can provide analysts with roughly 30 times the amount of data available today.²² It is simply unknown how human cognition will respond to such an unprecedented volume of data. Analysts could become less confident in AI judgments due to information overload. Or, conversely, with so much data at their disposal, analysts could become overconfident, implicitly trusting the AI. The latter could be especially dangerous: Many aviation accidents have shown that mismatch between human trust in automation and human understanding and supervision of it can lead to tragedies.²³

Conversely, there are promising ways in which AI could actually help analysts combat confirmation bias and other human cognitive limitations. For instance, AI could be given tasks that help cheque the validity of assessments that humans struggle to find time for or are burdensome to do manually. Machines would be very good at continuously conducting key assumptions checks, analyses of competing hypotheses and quality of information checks.²⁴ Senior analytic managers could also leverage AI to alert them to mismatches between evidence coming in and their teams' assessments, giving them an opportunity to direct analytic queue reviews and focus their attention on problem areas.

In the end, the impact AI may have on the cognitive biases of analysts is simply not known. Leaders need to pay careful attention to analysts' concerns, evaluate business process design and continuously monitor AI performance to help prevent any potential pitfalls.

AI tradecraft: How to get started today

The greatest benefits of AI will be achieved when, like electrification, it is embedded into every aspect of an organisation's operation and strategy.²⁵ For all the game-changing benefits that AI can bring at scale, or the organisation-shaking pitfalls, the immediate steps to getting started can be surprisingly familiar.

Across a government agency or organisation, successful adoption at scale would require leaders to harmonise strategy, organisational culture and business processes. If any of those efforts are misaligned, AI tools could be rejected or could fail to create the desired value. Leaders need to be upfront about their goals for AI projects, ensure those goals support overall strategy and pass that guidance on to technology designers and managers to ensure it is worked into the tools and business processes.

Establishing a clear AI strategy can also help organisations apply AI to tackle a variety of problems, from mission-facing to back-office. Such a strategy can frame decisions about what infrastructure and partners are necessary to access the right AI tools for an organisation. With 83 per cent of enterprise AI in the cloud, organisations can find it easier to develop AI tools in-house, purchase from external vendors, or even find an existing solution already in use elsewhere in the cloud.²⁶

At a division or team level, the first steps shift from strategic alignment to analyst adoption. Tackling some of the significant non-analytical challenges analyst teams face could be a palatable way to introduce AI to analysts and build their confidence in it. Today, analysts are inundated with a variety of tasks, each of which demands different skills, background knowledge and the ability to communicate with decision-makers. For any manager, assigning these tasks across a team of analysts without overloading any one individual or delaying key products can be daunting. AI could help pair the right analyst to the right task so that analysts can work to their strengths more often, allowing work to get done better and more quickly than before.

Similarly, AI could help managers evaluate performance and screen job applicants for aptitude in a particular skill or even identify all-round stars, much like Special Operations Command is exploring with Marine Raider applicants.²⁷ The benefit to these non-analytical uses of AI is that when analysts see AI aid them in their work, rather than competing with them, they would likely become more comfortable working with AI as it moves into more analytical tasks.

AI is not coming to intelligence work; it is already here. But the long-term success of AI in the IC depends as much on how the workforce is prepared to receive and use it as any of the 1s and 0s that make it work.

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