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Digital Government Transformation

The Journey to Government’s Digital Transformation

How do various nations view the shifting global trends and what does the future look like for digital technology in the public sector? "The Journey to Government’s Digital Transformation" examines digital technology’s ability to fundamentally transform the way the public sector operates and delivers services to customers and offers strategies for government leaders to accelerate the rate of their progress. Deloitte’s global survey includes responses by more than 1,200 government officials from over 70 countries. The research also includes interviews with an additional 130 government leaders and digital experts to gain insight to the policies and practices affecting organisations’ “digital maturity.”

The journey to government's digital transformation

Executive Summary

Governments from Toronto to Seoul are in the midst of a historic (and frequently wrenching) transformation as they abandon analogue operating models in favour of their digital counterparts.

We surveyed more than 1,200 government officials from over 70 countries on digital transformation. Overwhelmingly, they told us that digital technologies are having a major impact on government. Three-fourths of the respondents said that digital technologies are disrupting the public sector; nearly all (96 per cent) characterized the impact on their domain as significant.

Another key finding of the global survey is that governments are at very different stages in their journey of digital transformation. A small percentage are what we consider “maturing,” but the overwhelming majority are still in the early or developing stages of this journey.

Only about 30 per cent of organisations surveyed assessed their digital capabilities as ahead of their public sector peers; nearly 70 per cent said they lagged behind the private sector. Respondents’ overall satisfaction with their organisation’s current reaction to digital trends and their confidence in its readiness to respond to digital trends were also low.

Cost and budget pressures and citizen demands are far and away the two primary drivers of digital transformation, accounting for 75 per cent of responses, whereas only 14 per cent of organisations are driven by government directives.

Paper | Infographic | Executive Summary

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