What happened next
The ESPI design leveraged existing Deloitte child welfare modules as well as child welfare best practices. This foundation made it feasible to configure a fully functioning child welfare solution that met the department’s needs from the outset.
Deloitte delivered the solution using an Agile methodology and a phased implementation approach, starting with intake and proceeding through other child welfare business processes—to support adoption by various user groups.
Human-centred design guided the configuration of the solution throughout the project. Technical architecture was built on FedRAMP-compliant government cloud and, in addition to Dynamics and Power Platform, used Microsoft Azure services.
Deloitte deployed ESPI in 24 months with three releases—on time and on budget. Following the final release and a month-long period of after-deployment support, DHW assumed responsibility for operations and maintenance, according to plan.