COVID-19: Maintaining customer loyalty and trust during times of uncertainty

Bevin Arnason is a seasoned executive with over 20 years of global consulting experience and has worked with many Fortune 500 companies across various industries. She is recognized for her leadership in digital transformation, customer experience, and sustainability, and works closely with teams to successfully deliver complex global programs by making thoughtful changes that are flexible and scalable for future growth. Bevin currently leads the Sustainability and Climate program for both Deloitte’s Global Consulting business and for Deloitte Canada’s Consulting business. She also serves as a Relationship Partner for two of Deloitte’s largest clients in Canada, leading engagement teams and delivering the breadth of Deloitte to best serve our clients. Previously, she led the Deloitte Digital business for Canada. Prior to Deloitte, Bevin worked with IBM, HP, PwC, and Keane/NTT Data in various consulting leadership roles. Bevin has a passion for travel and experiencing different cultures. During her career, she’s lived in Canada, the United States, and Switzerland, and has enjoyed serving a variety of clients around the globe. Bevin’s knowledge of commercial business, industry trends, and the evolving competitive landscape and regulatory environments enables her to help clients assess their organization and position for growth. Cultivating leadership at all levels and building diverse and inclusive communities is foundational in how Bevin provides colleagues with opportunities to learn, grow, and make an impact that matters. She understands the challenges involved in leading and inspiring high performance in geographically dispersed teams to drive results. Bevin holds an MBA degree from the University of Southern California and a Bachelor of Commerce degree from Dalhousie University.

Sam is one of the founding partners of Deloitte Digital and prior to becoming the Global Head of Deloitte Digital he led the EMEA and UK businesses, growing revenue 20x since launch to over $500m in FY20. In the UK, he is part of Campaign’s A-list of the most influential people in advertising and marketing and the recipient of multiple Management Consultancy Association awards. This is a great reflection of efforts to bring together the creative capabilities of an agency with the business and technical acumen of the world’s leading consultancy. The client work that Sam sells and leads is transformational. Over the last few years he supported Dyson in the exponential growth of their global direct to consumer business, delivered the platform that enabled John Lewis to become one of the most successful eCommerce businesses in the UK, dramatically increased the market capitalization of two wholly owned subsidiaries by digitizing them prior to divestment (now operating as Virgin Money and M&G Prudential) and created the project that has digitized the UK Home Office’s entire visa application process