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Work Re-architected

Smarter workflows can lead to value-creating outcomes and a better future. Re-architect work with Deloitte + ServiceNow.

Deloitte optimizes business outcomes by leveraging ServiceNow as an end-to-end digital workflow platform. We don’t just implement ServiceNow to automate your current processes -- we reimagine how work gets done, delivering material improvements in revenue and cost reduction while optimizing the employee and customer experience.

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Together, we can create a better future

The concept of ‘work’ has radically changed. Digitization has become the reality. Your ecosystems of customers, employees and partners are connected virtually. To thrive, they may need smart, agile, and effective workflows at the core.

ServiceNow & Deloitte in action 

Deloitte, together with the power of ServiceNow’s technology, can give your organization the critical tools to absorb today’s continuous flow of disruptions. With a platform built for speed, proven experience driving change across stakeholders, and a commitment to be one step ahead, Deloitte and ServiceNow unite technology and human capabilities in a way that few can.

Services offered: 

Enterprise Customer Support: Enable end-to-end enterprise customer support, connecting front office with the back office through service insights and digital workflows.

Enterprise GRC: Elevate the governance, risk and compliance landscape by harnessing intelligent workflows, for regulatory adherence, fortified trust, and resilience across the organization.

ERP Core Modernization: Combine data enabled business process capture, visualization and improvement supported by differentiated experience, automation, and autonomous process execution.

Global Business Services on Now: Transform the cross departmental, back-office shared service delivery, through process standardization, automation, and operating efficiencies.

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Yousaf Mir

Partner | Consulting | FSI Enterprise Technology Lead & ServiceNow Lead

Yousaf is a Partner at Deloitte, where he is responsible for FSI Enterprise Technology In the Middle East. Yousaf also serves as the leader of Deloitte's ServiceNow practice, which assists clients in harnessing the power of optimized workflow management technologies. Yousaf has over 20 years of experience and has worked extensively throughout the world, assisting clients in transforming their businesses through the adoption of cutting-edge technologies. He has a particular interest in Cloud Computing, Digital Transformation, Fintech/Emerging Technology, and IT Strategy. He maintains a strong international network of clients and major vendors, and he has served as a valued advisor to key decision makers in both the commercial and public sectors over the course of his career.

Our thinking

ERP Core Modernization

ERP Core Modernization is the joint Deloitte and ServiceNow value proposition that brings the impact of ERP modernization to the organization. It merges the experience of Deloitte with the insights and execution of Clean Core ERP from ServiceNow, so you can boost efficiency, elevate ERP experiences, and accelerate impact that matters with lowered risk. 
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Unleash the power of a connected, digital workplace

To thrive, your workforce must be equipped with technology that creates a seamless experience and empowers employees to both collaborate and work autonomously.
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