By putting people at the heart of their operations, transformed governments deliver modern and effective finance, HR, procurement, technology and decision-making while enhancing the lives of their citizens. The impacts are significant and far-reaching – benefiting society, the economy, and the planet.
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Faisal leads Government and Public Services Finance Transformation in the Middle East and is one of the firm’s experts in cash to accrual IPSAS adoption. He works closely with Government entities in their public financial management transformation journey ranging across our region. Faisal has led a range of projects around setting up leading finance functions, designing budgeting, planning and forecasting frameworks, developing government services’ pricing and costing and establishing digital finance tools and applications.
Muhannad is a consulting partner and the leader of Human Capital Portfolio for Deloitte in the Middle East. He brings 25 years of experience in management consulting in the Middle East region with a focus on Public sector although he historically served also Financial Services and Telecommunications clients. Muhannad started his career with focus on systems implementation and technology then moved to business transformation and strategy execution where he advised clients on major business transformation programs including national programs for the government, in the UAE, Saudi Arabia and Qatar. He also helped clients better structure and improve their business operations. Muhannad is a member of the Consulting Leadership Team and a member of the Public Sector Leadership Team for Deloitte in the Middle East.
End-to-end finance operations autonomously supported by connected data, technology, process, and people
Clear visibility of joint value chains when buyers and suppliers operate on platforms that provide collaboration networks.
Reduced risk thanks to robotics and automation offering greater accuracy and less need for manual inputs
Interactions are automated by portals with embedded technologies such as machine learning, speech recognition, and natural language generation (NLG)
Transaction speed is accelerated as a secure Cloud-based ERP reduces technology redundancy
Compliance is embedded across the entire chain of processes via an inbuilt guardrail of systemically configured and automated controls
Key considerations
Public trust in government will be more critical than ever as technology introduces new financial risks and old market players are superseded by new entrants
Clear cut ownership and accountability should be defined which will result in process efficiency . Credibility and trust will improve accordingly
Finance and accounting functions thrive on data. Proper management of data , storage, tracking and organization of data should be organized to adopt technology automation and upgrade.
The work environment responds to people’s needs rather than hampering them.
What this means for you?
A dynamic workforce ecosystem that responds to your needs
More accurate and consistent performance analysis enabled by AI data
Individuals are empowered to self-serve through their mobiles, for example, for e-learning and time-off requests
Reduced human error and greater job satisfaction as automation elevates skills above routine processes
Potential skills gaps are spotted and mapped thanks to predictive and advanced analytics
Enhanced employee engagement in learning through virtual reality to facilitate role-playing and training
Teamwork is strengthened by collaboration networks
A greater ability to attract and retain high-quality talent thanks to higher employee satisfaction
Key considerations
The high expectations that exist for a seamless employee experience need to be reflected in people transformation
Certain cohorts of people are less likely to engage in digital processes, and governments must work to make their transformations inclusive to reflect the diversity of their societies
The prevalence of robotics means that organization design needs to focus on meaning and purpose while transactional, operational activities are performed by technology
Careers are no longer linear and skills development must be at the forefront of any change
Accurate data gives empowered decision-makers the power to act fast
What this means for you?
Simplified decision-making with visualized data in user-friendly formats and comprehensive dashboards
Reduce effort with AI-generated recommendations based on historical data
Predict outcomes to make anticipatory decisions with Advanced Analytics that combine modelling, statistics, machine learning, and AI with third-party data sources to create simulations and digital twins
Deliver better business continuity during a crisis
A data-first culture prioritises evidence-based decision-making and flags poorly evidenced decisions to avoid risks
Streamline operations with lean layers to accelerate decision-making at the appropriate levels
Increase ownership and visibility of decisions, lowering risk and increasing traceability
More productive and fulfilling days for staff as more efficient meetings with clearly defined parameters deliver better outcomes
Key considerations
Decision-making, even when backed by latest technology, has the potential for risk. A culture of ‘fix first, assign blame later’ is critical to keep progress moving.
With cognitive AI being embedded into Oracle Cloud across the platform, the ability for Governments to leverage real-time insight for decision-making will only increase and generate greater impact to the Government users of GRP as well as to the citizens they are serving.
Personalized services and a frictionless experience make citizens more satisfied and more willing to engage with government.
What this means for you?
VR can provide immersive training, helping inspectors, social workers, and law enforcement react safely and effectively in the physical world
You can become a skills-based organization that attracts and cultivates the brightest and best talent
You can be more agile by leveraging the cloud's scalable and elastic platform to adapt to frequent changes
You can better protect your data and applications by taking advantage of the up-and-coming security technologies available on the cloud platform
Blockchain and digital ledgers can revolutionize your operations by improving contract management, financial transactions, and fraud detection
Cloud can help improve collaboration between you and other governments by providing a shared platform and data sharing
Key considerations
A propensity to operate in silos should not be replicated in the Cloud environment
AI requires careful implementation so that poor behaviour is not replicated at scale
Carefully consider the vendor lock-in risks of cloud computing before adopting it
Properly assess the implications that can occur due to potential latency and data loss
Cloud services within the same geography should meet rigorous data residency, data sovereignty compliance and latency requirements, OCI Dedicated Region Cloud @Customer provides 80+ services and offers a wide range of cloud capabilities and services for Data, AI and big data service
Talent is attracted to a skills-based organization while AI and VR enhance the citizen experience
The Deloitte Workday Alliance focuses on all key industries to go beyond deploying the system and provide industry specific services, solutions, experience and insights to harness the power of one Workday.
What this means for you?
VR can provide immersive training, helping inspectors, social workers, and law enforcement react safely and effectively in the physical world
You can become a skills-based organization that attracts and cultivates the brightest and best talent
You can be more agile by leveraging the cloud's scalable and elastic platform to adapt to frequent changes
You can better protect your data and applications by taking advantage of the up-and-coming security technologies available on the cloud platform
Blockchain and digital ledgers can revolutionize your operations by improving contract management, financial transactions, and fraud detection
Cloud can help improve collaboration between you and other governments by providing a shared platform and data sharing
Key considerations
A propensity to operate in silos should not be replicated in the Cloud environment
AI requires careful implementation so that poor behaviour is not replicated at scale
Carefully consider the vendor lock-in risks of cloud computing before adopting it
Properly assess the implications that can occur due to potential latency and data loss
Cloud services within the same geography should meet rigorous data residency, data sovereignty compliance and latency requirements, OCI Dedicated Region Cloud @Customer provides 80+ services and offers a wide range of cloud capabilities and services for Data, AI and big data service
