Deloitte Expands Partnership with ServiceNow to Advance Digital Transformation in Kuwait
Kuwait City, Kuwait - February 17th, 2025 – Today, Deloitte announced the expansion of their partnership with ServiceNow into Kuwait, marking a significant step forward in the firms’ commitment to accelerating digital transformation, driving operational excellence, and enabling technology-led growth across the Middle East.
By bringing ServiceNow’s market-leading digital workflow and AI-driven platform to Deloitte Middle East, Deloitte will deliver integrated transformation programs designed specifically for the needs of Kuwait’s public and private sectors.
Under the expanded partnership, Deloitte will provide organizations in Kuwait with a comprehensive suite of capabilities from the ServiceNow AI Platform, including:
- End-to-end advisory, design, implementation, and managed services across IT, Employee, Customer, and Industry Workflows.
- Sector-focused modernization programs covering government, financial services, energy, and national infrastructure.
- Local delivery from Kuwait-based teams, supported by Deloitte’s regional footprint and ServiceNow’s global expertise.
- Access to ServiceNow’s latest innovations, including AI-powered workflow automation and industry-specific solutions.
Tamer Charife, Deloitte Middle East Technology and Transformation Growth Leader, said: “Kuwait is entering a new phase of digital acceleration, and organizations need partners with proven expertise to deliver impact at scale. Expanding our partnership with ServiceNow strengthens our ability to help clients modernize operations, enhance services, and build institutions that are ready for the future.”
William O’Neil, Area Vice President, GCC, ServiceNow, said: “We are pleased to extend our partnership with Deloitte into Kuwait and are excited to see how Deloitte helps organizations drive efficiency, unlock productivity, and harness the power of AI-enabled workflows with ServiceNow.”
Rashid Bashir, Partner, Technology & Transformation Leader, Deloitte Middle East, added: “This expansion reflects our commitment to supporting Kuwait’s ongoing modernization journey. By combining Deloitte’s advisory strength with the ServiceNow AI Platform, we look forward to helping organizations elevate service delivery, accelerate economic development, and improve citizen and customer experiences.”
A milestone for the Deloitte–ServiceNow ecosystem in the Middle East
The expansion into Kuwait represents a key milestone in the growing Deloitte-ServiceNow ecosystem in the region. By delivering locally grounded expertise supported by global best practices, the alliance aims to help organizations:
- Embed new digital operating models
- Improve service quality and resilience
- Enhance productivity through workflow automation
- Build scalable digital foundations for long-term growth
Deloitte Middle East will continue to invest in talent, capability development, and sector-focused innovation to support Kuwait’s digital future.
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About Deloitte & Touche (M.E.) LLP:
Deloitte & Touche (M.E.) LLP (“DME”) is the affiliate for the territories of the Middle East and Cyprus of Deloitte NSE LLP (“NSE”), a UK limited liability partnership and member firms of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”).
DME is a leading professional services organization established in the Middle East region with uninterrupted presence since 1926. DME’s presence in the Middle East region is established through its affiliated independent legal entities, which are licensed to operate and to provide services under the applicable laws and regulations of the relevant country. DME’s affiliates and related entities cannot oblige each other and/or DME, and when providing services, each affiliate and related entity engages directly and independently with its own clients and shall only be liable for its own acts or omissions and not those of any other affiliate. DME provides services throughout 23 offices in 15 countries with more than 7,000 partners, directors and staff.
About Deloitte:
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm sand related entity is liable only for its own acts and omissions, and not those of each other. DTTL, NSE and DME do not provide services to clients. Please see www.deloitte.com/about to learn more.
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The information contained in this press release is correct at the time of going to press.
Press contact(s):
Noora Cheikh | Eminence, Media & Digital Marketing Leader
