This REflexions edition is truly special, combining the usual two editions of the year into one. This results in more articles and insights on the burning issues and challenges the real estate industry is facing. The current pandemic has naturally left its mark on the real estate industry; therefore, this issue takes a closer look at the impact of COVID-19. Moreover, we also put the spotlight on forward-looking trends such as environmental, social and corporate governance (ESG), conversational artificial intelligence (AI) and PropTech.