In the dynamic world of financial services, staying ahead requires more than just digitisation—it demands differentiation. Deloitte's Digital Banking Maturity study offers an in-depth analysis of how banks are strategically evolving, investing, and transforming to meet rising customer expectations and tackle technological disruptions. Since its inception in 2016, this study has expanded globally, providing valuable insights into the digital maturity of banks across various markets. Dive into the findings to understand the future of banking innovation.

Why this matters to you?

If you are a banking executive seeking to:

• Prioritize the right digital investments
• Accelerate time-to-market for key journeys
• Align your CX, data, and core modernization agendas
• Compete in an AI-powered future

… then this study is your roadmap.

How Deloitte can help?

Our integrated approach supports banks across the transformation lifecycle:

• Digital strategy & maturity benchmarking
• GenAI and AI use case deployment
• Customer journey redesign and UX innovation
• Core banking modernization
• Regulatory and ESG alignment