The Deloitte Center for Crisis Management Services

Crisis Management in Action: Readiness, response, recovery—and a stronger future

Deloitte’s comprehensive service offerings help your organization navigate the lifecycle of a crisis: readiness, response, and recovery.

• Crisis simulation– Simulations are an effective way to know if your “model” will work when crisis strikes. During a crisis simulation, Deloitte stress-tests crisis response plans in a simulated environment to evaluate crisis preparedness. An immersive experience helps identify potential gaps in an organization’s overall crisis readiness.
• Real-time response– Rapid-action teams with demonstrated experience with the relevant sectors and event types are deployed, all operating under a Crisis Management Office. This structured approach drawing on a global network of specialists provides Deloitte clients with tailored support within 24 hours of any event.
• 24/7 monitoring– A 24/7 monitoring capability is necessary to track all the relevant sources of data for potential business disruptions and to follow post-crisis developments. Deloitte’s proprietary solution allows companies to constantly track and monitor sources of internal and external data to provide real-time situational awareness and identify leading indicators for potential crises.
• Crisis communications– Communication during the time of crisis is critically important to not only manage the inflow and outflow of pertinent details to all stakeholders but to also control your message and to protect your organization’s reputation. Deloitte works with clients to help them navigate critical messages across social and traditional media channels to inform stakeholders while pre-empting reputational threats.

Crisis Simulation: Putting readiness to the test

Many organizations devote substantial time and resources to risk management. But there’s a place where the predictable gives way to the unpredictable—and a risk, or combination of risks, turn into a crisis.

Through the Center for Crisis Management, Deloitte member firms help organizations identify potential crises and prepare leadership, through advanced immersive training techniques, to manage a crisis.

Find out how Crisis Simulation can bring insight into your organization’s readiness.

Real-time Response: Rapid-reaction crisis support that is always just a phone call away

Firefighters often remark that the first five minutes of an incident dictate the five hours that follow. Most organizations have detailed crisis plans in place. But some incidents don’t respect plans.

What’s at stake? In extreme cases, the future existence of the organization. Perhaps even lives and property. But every crisis puts hard-earned value at risk.

Find out how Real-time Response can help your organization move more quickly and confidently from crisis to recovery.

24/7 Monitoring: Seeing the forest and the trees

In a world where information is currency, the ebb and flow of mass communications and social media can have a direct impact on an organization’s reputation and value. Data management and awareness plays a significant role in monitoring your environment and can provide your organization with a holistic view of key risk identifiers. But is technology alone enough and will any kind of automation do? Without experienced human guidance will you be able to see the forest for the trees?

Find out how a customized, experienced 24/7 Monitoring solution can improve the timing and quality of the reactions that will shape your post-crisis future.