Department of Social Protection
MyGovID - a single log in for Government Services in Ireland
The Irish Government set out to provide Irish citizens with a single digital identity for accessing online Government services. This single digital identity needed to be able to leverage the benefits of the Department of Social Protection (DSP) Standard Authentication Framework Environment (SAFE) for identity proofing and provide identity services at multiple Levels of Assurance (LoA). The ultimate goal was to enable citizens to more easily-- and securely-- access online Government services.
Since the project’s inception, Deloitte has worked with the DSP and the Office of the Government CIO (OGCIO) to imagine, deliver and run the MyGovID digital identity service, which was built on the Microsoft Azure platform and the Microsoft Azure AD B2C Customer Identity Access Management (CIAM).
What happened next
Deloitte worked with the MyGovID DSP-led team and provided knowledge in the areas of CIAM, business analysis, systems engineering, project management, enterprise architecture, quality assurance (including functional, performance and penetration testing), change management, operational support, UI/UX design, marketing, training and communications. The MyGovID team used a persona-driven approach to develop the B2C CIAM solution that was focused upon providing a positive customer experience.
Complexity of engagement
Our Deloitte team continues to work on the MyGovID project in a multi-vendor environment, requiring engagement with various teams and stakeholders within the DSP and OGCIO, including the DSP Client and Identity Services (CIS) team, DSP Enterprise Architecture team, IT security officer, data protection unit and cyber risk services team. Our team also continues to work closely with the DSP Release and Environment Management (REM) team to refine and manage the MyGovID environment and release strategy, spanning Microsoft Azure subscriptions and on-premise environments.
24/7 digital identity service
Working with the DSP, our team was asked to implement a service that would allow citizens to access online Government services 24/7. To achieve this service level agreement, our team implemented elastic load balancing and a cross site ACTIVE high availability systems architecture. Our team also defined how the production solution would recover under various failure situations.
Value delivered
The MyGovID service has been instrumental in driving and enabling digital transformation across the Irish economy and society. As of June 2021, over 3.4 million MyGovID accounts have been created, including 1.6 million MyGovID verified accounts and 1.8 million MyGovID basic accounts. Ten Government departments currently use MyGovID with many more agencies and Government departments on the roadmap for integration over the coming months.
Awards
MyGovID has won several eGovernment awards and is a key component of the Government’s shared digital infrastructure. The ongoing success and importance of MyGovID has been highlighted in the Irish Government’s national digital strategy entitled ‘Harnessing Digital - The Digital Ireland Framework’, which has set the target of ‘80% of eligible citizens using MyGovID by 2030’.
"Deloitte has helped us to deliver a national digital identity infrastructure that is a key pillar of the Government’s digital strategy and of Ireland’s ambition to be a digital leader in Europe."
Daragh O’Connor, Principal - Digital Platforms, Department of Social Protection
The wins
1. Multiple-award-winning trust framework delivering a secure digital identity for accessing online Government services
2. Scalable business and technical architecture delivering identity services at multiple Levels of Assurance
3. Solution built upon open standards supporting seamless integration across Government
4. Identity proofing platform aligned to international policies and standards
