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CDC Center for Global Health

Cloud Case Study

CDC Center for Global Health modernises infrastructure and kickstarts cloud migration

Together, Deloitte and Chickasaw Nation Industries enable the CDC Center for Global Health to modernise infrastructure, optimise the user experience in overseas business operations, and meet its cloud technology migration mandate.

Deloitte and prime contractor Chickasaw Nation Industries have collaborated since 2015 to develop and maintain the Overseas Business Management System (OBMS) for the Center for Global Health (CGH) within the Centers for Disease Control and Prevention (CDC). Together, they successfully delivered an integrated .NET solution for their Motor Pool and Travel modules, and a SharePoint 2013 solution for their Workforce and Procurement modules.

In 2019, the CDC Office of the Chief Information Officer (OCIO) launched a migration to Office 365 services and mandated that all SharePoint 2013 sites be migrated to SharePoint Online or another cloud technology by December 2020.

 

What happened next

The team’s quick delivery of an enterprise scale application acted as a catalyst for overall CGH technical infrastructure modernisation and its migration to the cloud.

The Wins

1. The team’s quick delivery of an enterprise scale application acted as a catalyst for overall CGH technical infrastructure modernisation and its migration to the cloud.

2. Created a connected operations management solution that provides country offices a holistic view of their backend operations from Procurement to Inventory Management.

3. Developed a standardised, visual approval processes with enough flexibility to streamline business processes in the country offices and enable users to approve requests through their mobile phones.

4. Significantly reduced the administrative work needed to maintain the application by standardising the underlying security model of the application.

5. Empowered users to create custom dashboards and views to meet their specific needs. Developed two mobile applications targeting user groups, like Motor Pool Drivers, enabling them to complete their tasks on-the-go through mobile phones, thus significantly reducing their offline work.

6. Automated currency exchange rate conversion by syncing with the Department of Treasury API.

By the numbers

70% faster
Time-to-market decreased, demonstrating our team’s legacy knowledge of CGH’s country management processes and deep experience in implementing low-code/no-code platforms.

1,500 personnel
User experience improved significantly for CDC employees based in more than 25 countries due to replacement of a legacy user interface with a modern and “fluent” UI focused on faster response times and reduced number of steps needed by users to complete tasks.

88% user adoption increase
The re-platforming team increased user adoption by eliminating manual, paper-based processes, and by raising awareness of the application through adoption of a strategic communication plan that included: weekly user community calls to address questions, newsletters to highlight new features, and deployment of a quick and easy way to issue support tickets.

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