Employers have invested in more digital ways of working, but there’s little evidence these technology solutions are moving the needle on workforce productivity+. By redesigning the virtual and hybrid workplace with humans at the centre, organisations can improve the worker experience and deliver real business results.
There’s more to the digital workplace than simply providing workers with online access to office applications. Read the Deloitte report featuring Gartner® research, to learn more.
In today’s world, digital tools are used to connect the complete workforce. Further, for much of the knowledge workforce, their digital experience is their workforce experience. But in a hyperconnected world where workers may affect market performance as much as customers do, many organisations have not yet addressed how their workforce can carry out their work optimally—and how that affects their outlook—in the digital environment provided for them.
It turns out that there’s more to the digital workplace than simply providing workers with online access to office applications. Although most organisations were able to quickly pivot to remote work—no small accomplishment under the adverse circumstances they were dealing with—for many it was business as usual overlaid with piecemeal digital solutions.
To go from looking digital to living digital, the workplace must be redesigned to operate in synchrony and connect all workers to those that they work with when, where and how they need it—regardless of location, device or time zone. Making the shift requires connecting worker experience to business outcomes. By putting workers at the centre of design, it becomes possible to create a digital workplace that transforms how people collaborate, get work done and ultimately do business.
Productivity+ refers to the range of business outcomes that a modern digital workplace enables. These include productivity as well as innovation, inclusion, connection, collaboration, purpose, engagement, wellness and beyond.
A robust digital workplace enables business outcomes and amplifies my workforce experience by augmenting my ability to do work, increasing my ability to collaborate across physical and digital places, providing insights and linkages to my organisation’s mission, connecting me with the people I work with, supporting my growth and development and enhancing my well-being and sense of belonging.
When it comes to a productive digital workplace, it’s one thing to understand the architectural elements. It’s another thing altogether to combine those elements into—something that is sound, durable, fit for purpose and delightful to the user.
A robust digital workplace delivers on these criteria:
Start with the specific business outcomes you aim to achieve with the digital workplace.
A maturity model is a way to measure progress. It allows organisations to determine where they stand today and what changes they need to make to get to higher levels of performance.
The digital workplace maturity model has four levels of workforce experiences and technology capabilities:
As organisations adjust to a new normal, they’re beginning to ask whether the virtual environment is as effective as it could be in helping their workforce be productive. This isn’t just a matter of having the right technology. A digital workplace must be designed around the needs of the people in it as they carry out the business of the organisation. Read the full report from Deloitte featuring research from Gartner®