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Deloitte Trusted faces

Trust is precious, hard to win and easy to lose. That’s what business leaders told us when we asked them about their experiences of Trust in their organisations, why it’s important to them personally and professionally, and the role they play to protect, nurture and grow it.

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Trusted faces is focused on exploring and unpacking all aspects of Trust - what it is, why it matters and to whom, and how to embed it for success. We interviewed leaders to gather their perspectives on Trust - ranging from Government and citizen interactions, to employers and their employees, to the role of the Board, technology and brand - across different industries, with different lenses. How to recover from mistakes and lessons learnt along the way were explored. At a time where (mis)information is omnipresent, individual perceptions reign supreme, and digital security and data privacy are constantly under threat. It’s only when leaders and organisations position Trust as a strategic priority—managing, measuring, investing in and acting upon it—that they can ultimately build it as a critical asset and forge ahead with confidence.

  • David Gonksi Trusted Faces | Deloitte

    For David, trust is about dependability

    David Gonski is Chancellor of the University of New South Wales, President of the Art Gallery of NSW Trust and Chairman of Sydney Airport, the UNSW Foundation and Barrenjoey Holdings. David is also a non-executive member of Leapfrog Investments Global Leadership Council, a Patron of the Australian Indigenous Education Foundation and Raise Foundation, and a Founding Panel Member of Adara Partners and the board of the Lowy Institute for International Policy. David was a former member of the Takeovers Panel, the ASIC External Advisory Panel and a director of Singapore Airlines, Westfield Group and Singapore Telecommunications.

    Read the Interview

  • Victoria Whitaker Trusted Faces | Deloitte

    For Victoria, trust has three dimensions: capability, reliability and honesty

    Victoria Whitaker is a Deloitte Partner in Australia’s Risk Advisory business unit. She also represents the firm on the global Energy, Sustainability and Climate for the Business 20 taskforce, a globally convened group of companies that provides policy recommendations to the G20.

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  • Brendan French Trusted Faces | Deloitte

    For Brendan, trust is all about the dynamic of power, specifically the benevolent use of power

    Dr Brendan French is a consumer affairs and dispute-resolution expert who has spent the past few years making sure that Australia’s Commonwealth Bank carefully listens, assesses and smoothly responds to customer and community feedback. As the former Executive General Manager, Customer and Community Advocacy of Australia’s biggest bank, he championed complaint handling, systemic issues investigation, remediation, product and process improvement, accessibility, and more.

    Read the Interview

  • William Murphy Trusted Faces | Deloitte

    For William, trust is about truthfulness.

    William Murphy PSM is Deputy Secretary, Customer, Delivery and Transformation at the New South Wales Department of Customer Service. William was awarded a Public Service Medal for his leadership of his 500-strong team’s ground-breaking work during the pandemic.

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  • Biljana Naumovic Trusted Faces | Deloitte

    For Biljana, trust is about encouraging open dialogue and sharing the truth

    Biljana Naumovic is the Worldwide Vice President Oncology at The Janssen Pharmaceutical Companies of Johnson & Johnson, a new role she recently started following her role as the pharma’s Managing Director, Australia and New Zealand.

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  • Prof. Deen Sanders OAM - Trusted Faces

    For Deen, trust is about truthfulness.

    Prof. Deen Sanders OAM, a proud Worimi man, is Lead Partner of Deloitte: Integrity, Leader in the Deloitte Space Practice and a key driver in the firm’s Indigenous Strategy and Truth and Reconciliation Action Plan.

    Read the Interview

Contact us

Max Murray

Max Murray

National Insurance Leader
+61 415 216 439
Andrew Culley

Andrew Culley

Global Family Enterprise Leader
+61 8 8407 7183

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