Are you looking to drive business growth, reduce costs, increase operating income, and promote customer loyalty? Are you looking for faster call resolution, real-time and historical insights, and improved agent effectiveness? Deloitte’s data-driven approach, powered by Amazon Connect, brings industry specific solutions customised to your business’ specific needs to power your call centre, empower your agents, and deliver on a best-in-class customer experience seamlessly across channels.
Deloitte’s TrueServe™ Blueprint (described in detail below) is your guide to providing a more enlightened and enhanced customer experience utilising AWS Connect, AI and other key AWS technologies to provide a smarter and more engaging experience while enhancing your contact centre processes and costs. Deloitte’s approach can utilise our TrueServe™ tool – a fully integrated suite of contact centre technologies offering the right service, on the right channels; or a bespoke approach with our multitude of industry specific accelerators to create an experience tailored to your specific business and customer needs.
Beyond that, Deloitte stands ready to serve with over 8,000 AWS certiﬁcations, over 6,000 people focused on customer experience and contact centres across the globe and entire practises dedicated to Amazon Connect along with leading edge Analytics and Cognitive thinking. Deloitte’s digital transformation and contact centre experience is here to assess, advise, migrate, implement, and streamline your contact centre operations using Amazon Connect.