Deloitte remains committed to transforming this vision into reality through the Future of Travel offering. Leveraging extensive experience with cutting-edge technology and innovative processing solutions, the aim is to automate, streamline and secure the end-to-end travel journey.
Across the travel ecosystem, several barriers may stand in the way of realising this 24-hour “apply and travel” vision. Despite technology advancements, government agencies responsible for processing visa applications for both travellers and immigrants face growing backlogues. Applicants can sometimes wait weeks, months or even years for processing of documentation, such as employment authorisations, travel credentials or replacement passports.
In the United States, our travel ecosystem agencies, such as the Department of State, U.S. Customs and Border Protection, the Transportation Security Administration and U.S. Citizenship and Immigration Services, are critical to protecting national security, vetting travellers entering the country and ensuring the U.S. has access to the workforce needed to generate economic growth. Adjudicating complex matters, such as citizenship naturalisation or traveller entry, can’t be rushed and must follow myriad and well-established laws, rules and systems. As technology advances, travellers’ expectations (especially for our “digital native” generations) are shifting, which can create challenges between user experience and the processes established to allow people to travel and immigrate.
The solution: reimagine the Future of Travel
To overcome these challenges, government agencies can collaborate with the private sector in new ways that champion a seamless, end-to-end traveller experience. Private sector collaborators can help agencies identify and implement emerging technologies and modern tools to expedite processing, help identify high-risk cases and enable the rapid approval of low-risk travel. They can also share perspectives and lessons learnt from across the travel ecosystem, promoting a holistic, user-centred approach that benefits travellers, immigration officers and workers across the travel ecosystem.
What could the building blocks of reimagined travel look like? Here are four considerations:
Deloitte’s Future of Travel
Deloitte’s Future of Travel offering delivers customer-focused, secure AI-enabled solutions, wrapped into new business models and industry collaborations that are grounded in trust. We are leveraging our experience, cutting-edge technology and innovative processing solutions to help automate, streamline and secure the end-to-end travel journey. By leveraging the breadth and depth of our experience to tackle these challenges holistically, we are helping to make travel more secure, seamless and customer centric.
As government agencies strive to enhance the traveller experience, Deloitte’s Future of Travel can help agencies realise their goal of safe, efficient and seamless travel processing today and in the future.
To learn more about our approach and solutions please visit Deloitte.com/futureoftravel