Skip to main content

The sustainability transformation

Look ahead, look inside and look around

Pressures towards sustainability are reaching a tipping point. How can businesses accelerate their sustainability transformation to find new opportunities and avenues for growth?

CLIMATE change is a crisis of unprecedented magnitude that threatens to multiply a broad range of sustainability risks. Organisations are under increasing pressure to respond. Many will need to sustainably transform their business models to find new opportunities and avenues for growth for their future business.

In examining organisations that have started down this path, we have identified three basic actions that have enabled them to turn sustainability from a risk into an opportunity. First, they look ahead to understand how they can capture new growth opportunities from sustainability. Second, they look inside, within their business, to find ways to reconfigure their operations to help accelerate the transformation towards greater sustainability. Finally, they look around for opportunities to leverage their business ecosystem to help create competitive advantage in a sustainability-focussed world. In this article, we explore what each of these actions entails, drawing lessons from some companies focussed on sustainability.

Reaching the point of no return

The experience of Unilever over the last decade demonstrates that, despite financial headwinds, undertaking a sustainability transformation can create meaningful business value.

When Paul Polman took the reins as Unilever CEO during the global financial crisis, the firm was undergoing one of the most tumultuous periods of its 150-year history. In his first year, Polman created the Unilever Sustainable Living Plan, a decade-long scheme to double the company’s income while simultaneously reducing its environmental footprint and increasing its social impact. But the Sustainable Living Plan wasn’t “just” a sustainability plan. It was a business plan to grow Unilever’s sustainable brands, drive innovation and attract and retain talent.1 During Polman’s 10-year tenure (2009–2019), the company delivered consistent top- and bottom-line growth. His commitment to sustainably transform Unilever created excellent returns for its shareholders, delivering a total shareholder return of 290 per cent.2

Polman has long held the conviction that expectations are changing, insisting that business leaders need to take a more active role in tackling the sustainability agenda to protect their future business.3 That sustainability agenda, as articulated by the 17 United Nations (UN) Sustainable Development Goals (SDGs), recognises that businesses are an essential partner for addressing the SDGs, from contributing finances to providing products and services that address sustainability (figure 1).4

The 17 UN SDGs are interdependent and interconnected. The climate crisis threatens to disrupt water supplies, food production and energy security, harming the livelihoods and incomes of many.5 In late 2019, UN Secretary-General António Guterres warned that a “point of no return” for climate change is “in sight and hurtling towards us.”6

Yet crises can also be profound catalysts for change, creating opportunities to gain new perspectives. Businesses that see climate change—and sustainability—not only as a threat but as an opportunity might be best placed to unlock new innovations and ignite unexpected collaborations. Businesses may need to transform themselves to thrive in an era where tackling sustainability is becoming an imperative.

New business pressures towards sustainability make this imperative critical. The combined actions of a range of parties—including communities, consumers, employees, regulators, corporations and, recently, financial institutions—suggest that the momentum towards sustainability is reaching a tipping point (figure 2).

Financial flows are being redirected towards sustainable practices. An important shift motivating change in business behaviour has been the redirection of financial flows as investors, lenders and insurers increasingly realise that sustainability risks generate financial risk. Investors, in particular, are playing a central role in accelerating capital flow towards sustainable funds. In 2019, sustainable funds in the United States attracted more than US$4 billion per quarter. Prior to this, flows had never topped US$2 billion in any quarter.7 For investors, climate change is taking centre stage. At the United Nations’ (UN’s) annual climate conference in 2019, more than 630 investors, collectively managing over US$37 trillion in assets, signed a statement urging companies to take stronger action to address climate change, including phasing out coal and supporting the transition to a lower-carbon future.8 Larry Fink, CEO of BlackRock, the world’s largest institutional investor with US$7.4 trillion in assets under management (AUM), has been a prominent advocate of this shift, stating in January 2020 that climate change has brought businesses to “the edge of a fundamental reshaping of finance.”9

Regulations are increasingly supporting the adoption of sustainable business practices. Governments have numerous regulatory tools at their disposal to shape business practices and they are increasingly using their regulatory authority to urge companies to adopt sustainable business practices. For example, in 2017, the French government enacted new regulations requiring that French multinational companies identify and prevent adverse sustainability impacts resulting from their own activities and the activities of their subcontractors or suppliers.10 Additionally, we have seen supranational organisations such as the World Bank Group urge governments to adopt COVID-19 stimulus packages that will promote sustainable growth.11

Growing worker activism is pushing employers towards sustainability. Workers are emerging as a newly empowered and vocal group with the ability to materially influence a company’s strategy and reputation. More than ever, workers are calling out perceived hypocrisy among their employers, such as donating funds to climate action while still investing in carbon-intensive industries. Companies are experiencing a growth in worker petitions, strikes and walkouts over inaction on sustainability. Companies that fail to meet employee expectations on sustainability may see talent shortages or problems with engagement: Deloitte Global’s 2019 millennial survey found that millennials and Gen Zs show deeper loyalty to employers that boldly tackle environmental and social issues that resonate with them.12

Customer preferences are tilting towards sustainable products and services. Continued changes in consumption and purchasing patterns are trending towards a greater overall emphasis on sustainable products and services. This trend is especially noticeable among millennials and Gen Zs. Deloitte Global’s 2019 millennial survey found that 42 per cent of millennials decided to purchase a company’s products or services because they perceived it to have a positive impact on society or the environment.13 These shifts in consumer behaviour are creating market opportunities for sustainable alternatives. For instance, by 2028, the used-fashion market is set to skyrocket in value to US$64 billion in the United States, while fast fashion is expected to only reach US$44 billion.14 Similarly, meat alternatives—plant-based meat substitutes—are expected to become a US$140 billion global industry in the next decade.15

These pressures are elevating sustainability as a priority among executives and boards. Shifting attitudes have made it an imperative for companies to place sustainability at the heart of their strategies. Indeed, the statement on corporate purpose issued by the Business Roundtable in 201916 stresses that businesses have an obligation to create value for their customers, employees, suppliers and communities in addition to shareholders.

A number of high-profile business leaders have recently publicly committed to tackling sustainability issues, with a particular focus on climate change. In February 2020, Amazon CEO Jeff Bezos committed US$10 billion to address climate change through the establishment of the Bezos Earth Fund,17 while Patagonia CEO Yvon Chouinard announced in November 2018 that he would channel US$10 million the company received through corporate tax cuts to protecting air, land and water and finding solutions to the climate crisis.18 These events illustrate business leaders’ increasing concern about the climate crisis, as well as the willingness of some to invest in doing something about it.

BlackRock leads in calling for change

In his 2020 annual letter to CEOs, BlackRock CEO Larry Fink called upon every government, company, and shareholder to confront the “new climate reality.” BlackRock also announced it would remove companies generating more than 25 per cent of their revenues from thermal coal production from its investment portfolios.19

Fink used his 2020 letter to signal to the market that investors are realising that climate risk creates investment risk and that, therefore, organisations should anticipate “in the near future … a significant reallocation of capital.”20 He noted that companies that fail to integrate sustainability and climate considerations into their businesses risk being left behind as investors and businesses shift to a low-carbon economy, warning them that such firms may be profitable in the short term, but that negative externalities would catch up with them and destroy shareholder value in the long run.21 Fink emphasised BlackRock’s conviction that sustainable and climate-integrated portfolios will provide better risk-adjusted returns to investors, making them a key focus for BlackRock going forward.

Fink reaffirmed BlackRock’s commitment to sustainability in a March 2020 letter to shareholders, saying that “the pandemic we’re experiencing now highlights the fragility of the globalised world and the value of sustainable portfolios.” Noting that “we’ve seen sustainable portfolios deliver stronger performance than traditional portfolios during this period,” Fink sees an opportunity to accelerate the trend towards sustainable investment as the global economy recovers from the COVID-19 crisis.22

Show more

Towards a more sustainable enterprise

We have identified three business strategies that can guide the sustainable transformations of future-thinking companies:

  • Look ahead. Understand what threats and, more importantly, opportunities the pressures towards sustainability present for the future of the business.
  • Look inside. Consider how business operations could be reconfigured to accelerate the transformation towards greater sustainability.
  • Look around. Leverage the surrounding business ecosystem to create competitive advantage.

Look ahead to your future business

Businesses that want to succeed in the future need to look ahead to the future. Executives need to be aware of the shifts taking place and understand how growing sustainability expectations may shape their company’s and industry’s future.

Some business leaders may need to pull themselves out of the short-term thinking that is often driven by pressures for quarterly performance and not lose sight of how they can create lasting value over the long term. Encouraging this kind of thinking can sometimes take radical forms. At Unilever, one of Polman’s first actions as CEO was to end quarterly reports and earnings guidance, urging shareholders to focus on the long-term health of the business. Although the decision was heavily criticised and shares plunged by 8 per cent, Unilever’s strong performance over the next decade demonstrates that such a longer-term focus can be an effective way to manage a business.23

An example of looking ahead to identify these risks and opportunities comes from the energy industry, particularly coal, oil and petrol companies. In 2019, an estimated 6 million people in more than 180 countries, in probably the biggest climate protest in history, took to the streets to demand far more action to cut greenhouse gas emissions.24 By the end of that year, more than 450 investors representing more than US$40 trillion in AUM signed the Climate Action 100+ initiative, which is committed to pressurising the largest corporate greenhouse gas emitters to “kerb emissions, improve governance and strengthen climate-related financial disclosures.”25

Investor pressure is pushing the clean energy transition forward in the fossil fuel industry, threatening its profitability while also creating avenues for new business models. As an example, in December 2019, Goldman Sachs announced a US$750 billion commitment to drive global climate transition and inclusive growth strategies.26 BlackRock announced in January 2020 that it had raised US$1 billion for its Global Renewable Power III fund, which will focus on renewable power generation and energy storage and distribution.27 It is expected that investment in solar, wind and other green energy technologies will double over the next decade, with the world on pace to hit US$2.6 trillion for renewable energy investments by 2030.28 A growing number of startups are responding to this opportunity by entering the renewable energy industry, aiming to gain ground while older companies work to adapt.

A number of incumbent energy companies have begun to reinvent themselves in response to these pressures. The Danish company Ørsted, for instance, is moving from coal to renewable sources of generation to meet growing demands for renewable energy. A decade ago, Ørsted was one of Europe’s most coal-intensive energy companies. Today, Ørsted is in the midst of shifting entirely to high-growth renewable energies such as wind, solar and storage solutions. The company estimates that it will completely phase out the use of coal by 2023 and generate almost 100 per cent of its energy from green sources by 2025.29

As the energy industry’s experience illustrates, the sooner a business can look ahead, the more likely its chances of turning future disruptions into new opportunities. These new opportunities have the potential to support a range of business models while answering societal needs. For instance, circular businesses that strive to minimise waste, regenerative businesses that may restore land and inclusive businesses that aim to alleviate poverty.

To identify these opportunities, we recommend an approach termed “zoom out/zoom in.” In this approach, strategic planners “zoom out” beyond the short-term time horizons typical of strategy planning to take a longer-term view of 10 to 20 years ahead.30 Having understood what this future could hold, they then “zoom in” back to the immediate future to identify actions within the next six to 12 months that can help the business reach that future destination.

Scenario planning can be a useful tool in this exercise for illuminating possible futures for which to prepare. For instance, Royal Dutch Shell’s SKY scenario, developed in 2018, illustrates a technologically, industrially and economically viable route to limit global average temperatures to below 2 degrees Celsius.31

Look inside for ways to accelerate your transformation

With a longer-term narrative in place, executives can look inside their business to see what initiatives they could launch today to accelerate the path towards that future. Depending on the magnitude of the sustainability risks and opportunities they face, some companies may find that they need to go beyond integrative approaches—which seek to weave sustainability into existing business models, strategies, products and services—to transformative approaches in which sustainability considerations drive the design of new business models, strategies, products and services.

Organisations that take a transformative approach to sustainability have made several characteristic shifts to think and act differently (figure 3).

By viewing sustainability through the lens of growth and opportunity, businesses have been able to apply their creativity and innovation to tackle some sustainability challenges while also opening up new business models, strategies, products and services. By innovating for sustainability, businesses can also identify ways to accelerate towards their future business, as illustrated by the following examples:

Opportunity-focussed: Volkswagen embraces opportunity in the electric vehicle market. By 2028, Volkswagen plans to sell 70 models of fully electric vehicles (EVs). Volkswagen anticipates producing 22 million EV units by 2030, when EVs are expected to comprise 40 per cent of the automaker’s offerings. 32 The automotive manufacturer, one of the most aggressive movers into the electric car market, intends to leverage the increased demand for EVs as a new market expansion opportunity.

Transparent: Olam International enhances supply chain transparency through the development of a sustainable and traceable sourcing solution. Agribusiness Olam International is meeting growing consumer demand for transparent and sustainable food supply chains through its subscription platform AtSource. The platform offers subscribers a line of sight into the environmental and social footprint of raw ingredients by providing access to a range of metrics and insights into the efforts underway to improve sustainability performance. 33

Purpose-driven: Patagonia paves the way for purpose-driven businesses. Patagonia is the first B Corp in California, a certification that designates any company with “an explicit social or environmental mission and a legally binding fiduciary responsibility to take into account the interests of workers, the community and the environment.” 34 Its purpose-driven strategy has driven the brand’s differentiated business model to new heights as the company has developed a strong following, earning over US$1 billion in annual revenue by 2018 and increasing the legitimacy of mission-centric companies. 35

Ecosystem-focussed: The Ellen MacArthur Foundation’s Make Fashion Circular initiative promotes collaboration and innovation among leading apparel brands. This industry initiative brings together industry leaders, including Burberry, Gap Inc., H&M Group, HSBC, PVH, Stella McCartney and other key stakeholders to stimulate collaboration and innovation at scale across the textile economy to reduce waste and pollution. For instance, one effort sponsored by the initiative, The Jeans Redesign project, is working with brands, manufacturers and fabric mills to launch renewable jeans products. 36

Collaborative: Mars Incorporated identifies new routes to market through a collaborative business model management innovation. Consumer goods company Mars Incorporated increased market access by piloting a hybrid collaborative approach to working with microentrepreneurs and forming citizen sector partnerships. Launched in 2013, Mars’s “Maua” EoM initiative has engaged more than 1,000 microentrepreneurs in impoverished urban and rural areas that are difficult to reach through traditional channels to distribute and sell Mars products. 37 This constituted the first practical application of the firm’s “Economics of Mutuality” (EoM) business model for management innovation, which holds that greater economic and societal value is simultaneously created—without trade-offs and in scalable ways—when a business and its stakeholders mutually benefit from a company’s activities.

Regenerative: Danone Ecosystem Fund tests new business models in regenerative farming. Food products company Danone is testing future-focussed regenerative business models. The 100 million-euro Danone Ecosystem Fund supports projects codesigned by a local Danone subsidiary and a not-for-profit partner. 38 Projects are organised into four areas corresponding to key activities in Danone’s value chain: sourcing and watershed for sustainable water resources and sourcing of key raw materials; distribution to create new product distribution channels; caring services to strengthen knowledge and access to nutrition and health services; and recycling to reinforce the circular economy.

Circular: IKEA launches a new rental model to strengthen relationships with younger customers. Representing one instance of the growing product-as-a-service trend, furniture retailer IKEA announced plans to start renting its furniture in 2019, allowing customers to acquire, care for and pass on IKEA products more sustainably. In the Netherlands, IKEA allows students to let a bed, desk, table and chairs for a monthly fee of up to 30 euros (about US$33.68). A senior IKEA executive notes that “our future success will lie in our ability to reshape and improve our business model … and become a more affordable, accessible and sustainable business.” 39 IKEA’s move towards a more circular economy comes at a time when many young consumers say they want to minimise their impact on the environment, preferring to let items ranging from clothing to cars. 40

Look around to leverage your business ecosystem

Companies that look ahead to identify risks and opportunities to their future business can look inside to identify actions to accelerate towards that future. They can then look around to support their sustainability transformation and may gain competitive advantage by tapping into their broader business ecosystem. This strategy begins with the realisation that it is not always necessary for businesses to build the capabilities - the knowledge, skills and technology - or the influence needed to transform in-house. If the needed capabilities exist within others in their ecosystem, businesses should consider seeking to engage and mobilise ecosystem partners to help support their own sustainability transformation.

Executives can look around in two ways: first, by leveraging others’ capabilities to accelerate their sustainability transformation and second, leveraging others’ influence to create a favourable environment for their transformed business.

Some businesses may lack the necessary knowledge, skills, or technology to achieve the desired scale or pace of their sustainability transformation. Rather than building or buying these capabilities, companies can leverage the capabilities of others within their ecosystem. 41 For instance, consumer goods company Nestlé has made a commitment that 100 per cent of its packaging will be recyclable or reusable by 2025. 42 Recognising that the company would struggle to achieve this alone, the company opened the Institute of Packaging Sciences in 2019 to codevelop and test new environmentally friendly packaging materials and systems together with suppliers, research institutions and startups. 43 Through this approach, Nestlé is able to leverage the technology and innovation of ecosystem partners while also sharing the financial cost and accelerating the pace of innovation needed to develop recyclable packaging.

Executives can similarly leverage the influence of like-minded businesses in their ecosystem. Leveraging influence entails the coordinated mobilisation of multiple companies. A benefit of this strategy is that it enables businesses to effectively shape the strategies of those around them, supporting the creation of a favourable business environment that will enable their own future business to flourish. 44

As one example of leveraging influence from the ecosystem, four leading food companies - Mars Incorporated, Danone, Nestlé and Unilever - came together in 2018 to establish the Sustainable Food Policy Alliance (SFPA), which aims to shape food-related regulation in five key areas: the environment, nutrition, consumer transparency, people and communities and food safety. 45 SFPA initiatives include shifting the industry towards a more circular economy; working together to minimise waste generation; designing reusable, recyclable, or compostable packaging; and extending the useful life of materials and products. These efforts support innovative business models that could create value for farmers, ranchers, consumers and other stakeholders. This ecosystem approach enables these companies to distribute and thereby reduce market risk by uniting their efforts to shift the policy environment around sustainable food, thereby accelerating the sustainability transformation at both the business level and the industry level.

It’s time to transform

Many businesses will likely need to radically transform their business models to respond to shifting market conditions calling for greater sustainability. Looking ahead, looking inside and looking around can help companies understand not only how the pressures towards sustainability could be a threat to their current business, but what opportunities they may hold for their future business.

Strategic & Reputation Risk

Deloitte helps organisations make risk-informed strategic choices and respond to disruptions to grow their business and protect their reputation. C-suite and boards need the right insights, best-in-class corporate governance and a risk culture aimed at driving value.

Learn more

The authors would like to thank Deloitte colleagues John Hagel III, Hannah Routh, Sam Baker, and Ann Chen for their particular contributions to this work; the valued clients who offered their time and insight through exploratory interviews; and colleagues across the Deloitte Global network for their advice and support.

Cover image by: Livia Cives

  1. Unilever, “A new beginning...,” accessed 17 May 2020.

    View in Article
  2. Unilever, “Unilever CEO announcement: Paul Polman to retire; Alan Jope appointed as successor,” press release, 29 November 2018.

    View in Article
  3. Global Opportunity Explorer, “CEOs Must Be Activists: Paul Polman,” 5 February 2019.

    View in Article
  4. Adapted from Stockholm Resilience Centre, “Contributions to Agenda 2030,” accessed 18 April 2020; United Nations, “Sustainable development goals,” accessed 23 April 2020. The content of this publication has not been approved by the United Nations and does not reflect the views of the United Nations or its officials or Member States.

    View in Article
  5. United Nations Climate Change, “Impacts of climate change on sustainable development goals highlighted at high-level political forum,” 19 July 2019.

    View in Article
  6. Sofia Sanchez Manzanaro, “COP25 in Madrid: UN Secretary-General Guterres says planet is ‘close to a point of no return,’” Euronews, 12 March 2019.

    View in Article
  7. Jon Hale, “10 sustainable investing stories of 2019,” Morning Star, 12 December 2019.

    View in Article
  8. UN News, “COP25: Global investors urge countries to meet climate action goals,” 9 December 2019.

    View in Article
  9. Larry Fink, “A fundamental reshaping of finance,” BlackRock, accessed 17 May 2020.

    View in Article
  10. Noton Rose Fulbright, “A new duty of care for the most significant companies in France,” March 2017.

    View in Article
  11. Stéphane Hallegatte and Stephen Hammer, “Thinking ahead: For a sustainable recovery from COVID-19 (Coronavirus),” World Bank Blogs, 30 March 2020.

    View in Article
  12. Deloitte, “The Deloitte Global Millennial Survey 2019: Optimism, trust reach troubling low levels,” 2019.

    View in Article
  13. Ibid.

    View in Article
  14. Lucy Handley, “Fast-fashion retailers like Zara and H&M have a new threat: the $24 billion used clothes market,” CNBC, 19 March 2019.

    View in Article
  15. Thomas Franck, “Alternative meat to become $140 billion industry in a decade, Barclays predicts,” CNBC, May 23, 2019

    View in Article
  16. Business Roundtable, “Business Roundtable redefines the purpose of a corporation to promote ‘an economy that serves all Americans’,” August 19, 2019.

    View in Article
  17. Karen Weise, “Jeff Bezos commits $10 billion to address climate change,” New York Times, February 17, 2020.

    View in Article
  18. Rose Marcario, “Our urgent gift to the planet,” LinkedIn, November 28, 2018.

    View in Article
  19. Fink, “A fundamental reshaping of finance.”

    View in Article
  20. Ibid.

    View in Article
  21. Mark R. Kramer, “Larry Fink isn’t going to read your sustainability report,” Harvard Business Review, January 20, 2020.

    View in Article
  22. Leslie P. Norton, “CEO Larry Fink sounds cautiously optimistic note in letter to BlackRock shareholders,” Barron's, March 30, 2020.

    View in Article
  23. European CEO, “Unilever CEO Paul Polman is redefining sustainable business,” April 15, 2016.

    View in Article
  24. Matthew Taylor, Jonathan Watts, and John Bartlett, “Climate crisis: 6 million people join latest wave of global protests,” Guardian, September 27, 2019.

    View in Article
  25. Climate Action 100+, “Global investors driving business transition,” accessed May 18, 2020.

    View in Article
  26. Goldman Sachs, “Sustainable finance at Goldman Sachs,” accessed May 18, 2020.

    View in Article
  27. Taylor Kuykendall, Ashleigh Cotting, and Declan Harty, “Investment giant BlackRock marks a major milestone in coal divestment movement,” S&P Global, January 22, 2020.

    View in Article
  28. United Nations Environment Programme, “A decade of renewable energy investment, led by solar, tops $2.5 trillion,” press release, September 5, 2019.

    View in Article
  29. Ørsted, “The most sustainable company in the world,” accessed May 18, 2020.

    View in Article
  30. John Hagel and John Seely Brown, Zoom out/zoom in: An alternative approach to strategy in a world that defies prediction, Deloitte Insights, 16 May 2018.

    View in Article
  31. Shell Global, “Sky scenario,” accessed 18 May 2020.

    View in Article
  32. Volkswagen, “Volkswagen plans 22 million electric vehicles in ten years,” 12 March 2019.

    View in Article
  33. AtSource, “What is AtSource?,” accessed 18 May 2020.

    View in Article
  34. LinkedIn, “LinkedIn portraits of purpose companies: Patagonia,” accessed 18 May 2020.

    View in Article
  35. C. J. Mittica, “Patagonia shifts corporate sales strategy,” Advertising Specialty Institute, 3 April 2019.

    View in Article
  36. Ellen MacArthur Foundation, “The jeans redesign,” accessed 18 May 2020.

    View in Article
  37. Economics of Mutuality, “Kenyan president expresses support for Project Maua,” May 2018.

    View in Article
  38. Danone, “Danone ecosystem fund,” accessed 18 May 2020.

    View in Article
  39. IKEA, “IKEA will test furniture leasing in 30 markets during 2020,” press release, 4 March 2019.

    View in Article
  40. Katherine White, David J. Hardisty, and Rishad Habib, “The elusive green consumer,” Harvard Business Review, July–August 2019.

    View in Article
  41. John Hagel III, “Leveraged growth: Expanding sales without sacrificing profits,” Harvard Business Review, October 2002.

    View in Article
  42. Nestlé, “What is Nestlé doing to tackle plastic packaging waste?,” accessed 18 May 2020.

    View in Article
  43. Nestlé, “Nestlé inaugurates packaging research institute, first-of-its-kind in the food industry,” press release, 12 September 2019.

    View in Article
  44. Deloitte, “Shaping strategies,” 2014.

    View in Article
  45. Sustainable Food Policy Alliance, “Environment,” accessed 18 May 2020.

    View in Article

Did you find this useful?

Thanks for your feedback

If you would like to help improve further, please complete a 3-minute survey