The Hospitality Performance Accelerator is a targeted learning program designed specifically for hotels and hospitality businesses facing today’s operational and people challenges.
The tension between stability and agility (“stagility”) in daily operations
Resistance to new technologies on the frontline
Managers being pushed into coaching and talent development roles without proper training
High turnover rates leading to loss of know‑how and service inconsistency
The Hospitality Performance Accelerator directly addresses these pain points through an integrated learning journey for both frontline staff and managers.
Who delivers the program
The Program is delivered by seasoned professionals with deep hospitality and commercial experience, including:
Hospitality & Guest Experience Specialists with international hotel operations and service design backgrounds
Luxury travel and commercial leaders with global experience in key source markets
Strategic HR and leadership development experts focusing on culture, engagement and leadership capability building
This blend ensures a holistic, real-world and business-oriented learning experience for participants.
Program Logistics
Format & Dates: Upon audience request or tailored to client needs
Location: Client premises or Deloitte Academy locations
Audience: Hospitality frontline teams, supervisors, managers, and commercial leaders
Resources:
Deloitte’s “Human Capital Trends for Hospitality”
Course materials and tools
Hospitality industry trends insights
Format: This program is delivered as an open seminar but can also be delivered at a specific company, tailored to cover specific needs
Fee: Depends on the number of groups, modules and customization scope
How to Engage
To explore how the Hospitality Performance Accelerator can be adapted to your property or group:
Express your interest via our form, or
Reach out to Deloitte Academy for a tailored proposal
Program Pillars
Operations & Service Excellence
Focus: Front Office, Housekeeping & Backstage Operations Duration: 1 day
Participants learn to:
Optimize check‑in/check‑out and guest journey from arrival to departure
Improve shift handovers, communication flows and issue escalation
Standardize housekeeping operations, rituals and cleanliness standards
Balance cost control and productivity with service quality