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2026 Global Insurance Outlook

Changing customer expectations, broker consolidation, and the importance of modernization could reshape the insurance landscape

The global insurance sector is entering 2026 with heightened uncertainty due to economic volatility, evolving customer demands, and disruptive technologies. As boundaries between market segments blur, insurers face challenges such as margin pressures, rising claims costs, regulatory changes, and talent gaps.

At the same time, modernization, artificial intelligence, strategic alliances, and customer-centric approaches are unlocking new avenues for growth, efficiency, and resilience. Success will depend on how well carriers reinvent operating models, integrate data and digital technologies, and empower a workforce ready to thrive alongside AI.

Key takeaways: 

- Modernization: Insurers must embrace core system upgrades and AI to improve efficiency and customer experience.

- Margin pressure: Rising costs, trade policy uncertainty, and climate-related losses are eroding profits for property and casualty insurers.

- Strategic alliances: Partnerships with technology and asset managers are crucial for new products, alternative investments, and expanded services.

- Customer-centricity: Delivering seamless, personalized digital and human experiences is essential for retention and differentiation.

- Talent transformation: Bridging legacy skill gaps and upskilling talent are necessary for digital-first, innovative business models.

- Proactive risk management: Leveraging data-driven insights and predictive modeling can help mitigate losses and enhance resilience. 

Explore the report here. 

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Katerina Glava

Katerina Glava

Greece
Equity Partner, Engineering, AI & Data Leader

Katerina is a seasoned leader in AI, Data, and Engineering, driving technology-led business transformation in the Financial Services sector and beyond. With nearly 30 years of experience across banking, energy, telecommunications, and the public sector, she specializes in end-to-end digital transformation—helping organizations maximize operational efficiency, adopt cutting-edge technologies, and accelerate their digital agenda. Her expertise spans strategic operating model design, IT assessments, large-scale technology transformations, cloud migration, application modernization, AI-driven insights, and next-generation service delivery models. A trusted advisor to C-level executives, Katerina is at the forefront of shaping the future of AI and data-driven decision-making, driving innovation that delivers measurable business impact.

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