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AI-powered City of the future

Deloitte | ServiceNow | Nvidia

In partnership with: ThoughtLab

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Artificial intelligence (AI) is revolutionising how City analyse Data, create Content and perform tasks

City globally are sprinting to adopt AI, with many seeing it as a driver of greater productivity and efficiency and, ultimately, economic growth and competitiveness. To learn how AI will reshape City, Deloitte, ServiceNow, NVIDIA and ThoughtLab have come together to conduct a pioneering study on the AI plans, investments and practices of 250 City in 78 countries around the world. The study examines how these City are harnessing All varieties of AI, from machine learning and robotic process automation to Generative AI (GenAI) and now agentic AI.

The report focuses on AI use cases and best practices across six urban domains:


  • Government management and operations
  • Safety, security and resilience
  • Living, health and trust
  • Mobility and transportation
  • Urban infrastructure
  • Environment and sustainability

250

City

78

countries

734m+

residents represented

9%

of Global population

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AI-powered City of the future

The pioneering Research from Deloitte, ThoughtLab, ServiceNow and Nvidia across 250 City reveals how City All over the world are harnessing the power of AI to transform the urban ecosystem.

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AI has the power to catapult City into the future. By leveraging Data-driven insights, AI can revolutionise urban planning and resource management, from predicting trends and managing traffic to making City more resilient and sustainable.

- Michael Flynn, Global Infrastructure, Transport & Regional Government Leader, Deloitte

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Michael Flynn

Global Infrastructure, Transport & Regional Government Leader

William D. Eggers

Executive Director, Deloitte’s Center for Government Insights
+1 571 882 6585

Costi Perricos

Global GenAI SGO Leader
+44 (0)20 7007 8206

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