The world has been devasted by the COVID-19 pandemic. Countries in their effort to contain the virus transmission at various levels implemented measures like lockdowns, widespread testing, contact tracing, mandatory isolation, compulsory wearing of masks and social distancing. The current distribution of vaccines for COVID-19 offers the promise that the negative impact of the virus could be mitigated significantly.
Retail businesses have been inspired to tweak their customer experiences so as to respond effectively in these challenging times. The great unknown for all retail owners & managers is the ultimate role that the internet plays in the world today. In order to stay relevant and consistent, retail brands need to engage customers with personalized, seamless, and frictionless interactions on products or service touch points through multiple media channels and devices.
This article explores ways retail brands can remain visible and stay relevant in the current constantly shape-shifting digital world.