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Luxury Rewired: How Value, AI and Relationships Will Shape 2026

Global Powers of Luxury 2026

Luxury is being rewired from the inside out. Leaders are reconfiguring how value is created, how technology is deployed and how relationships drive growth. Global Powers of Luxury 2026 explores this reset: from pricing power and margin discipline to AI-enabled clienteling and emotion-rich brand universes, it shows how companies are redesigning their operating models around fewer, stronger, more meaningful connections. The report traces the new architecture of luxury, highlighting shifting growth, critical capabilities and how brands build long-term relevance through data, design and trust.

Summary

  • 66.9% of executives expect stable or growing revenues in 2026, while 70.7% anticipate maintaining or improving margins.
  • Customer experience and loyalty stand out as the strongest growth opportunities.
  • GenAI adoption is accelerating: 41.2% of companies have implemented GenAI, and 11.9% have embedded it into core functions.
  • Circular and pre-owned models are maturing: a growing share of luxury companies now offer repair and refurbishment services, operate certified pre-owned or trade-in programs, and partner with resale platforms.
  • Sustainability is shifting toward innovation: 25.7% of executives name R&D and innovation programs as their top sustainability priority.
  • Key engines of growth for 2026 include China, Japan, the Middle East and India.
  • Luxury travel and hospitality lead category growth, with executives increasingly identifying luxury travel as the segment with the strongest potential.
  • Over the next five years, executives see artificial intelligence and innovation in materials and production as the most transformative forces shaping the future of luxury.

Global Powers of Luxury 2026 insights

Access detailed findings, market perspectives and the strategic priorities defined by luxury leaders.

Luxury is entering a new phase, one defined by stabilization, selectivity, and significance. The 2026 Global Powers of Luxury report presents a forward looking view of the industry, drawing on insights from 420 senior executives across ten countries. Unlike previous editions that focused on historical financial performance, this year’s study examines how leaders are responding to a reshaped environment marked by value driven consumers, evolving global demand centers, tightening regulation, and the rapid rise of AI.

Luxury executives expect 2026 to be a year where value outweighs volume, with 66.9% of the executives involved in the survey anticipating stable or growing revenues and 70.7% expecting to maintain or improve margins. Companies are prioritizing pricing power, operational discipline, and brand desirability, while optimizing store footprints and elevating theatrical, immersive flagships. Customer experience and loyalty emerge as the strongest growth opportunities (cited by 28.6% of executives), as brands intensify efforts around data enabled clienteling, curated experiences, and deeper emotional connection.

The report also highlights three structural forces reshaping the sector:

  • GenAI and digital acceleration are moving from exploration to action, with 41.2% of companies already implementing GenAI in selected areas and 11.9% embedding it in core functions across the most relevant areas of the organization.
  • Pre owned and circular models continue to mature, with 68.3% of companies now offering repair or refurbishment services, 53.8% operating certified pre owned or trade in programs, and 44.5% partnering with resale platforms, creating more controlled and value accretive circular ecosystems.
  • Sustainability as innovation is rising in importance, with 25.7% of executives identifying R&D and innovation programs as their top sustainability priority, signaling a shift from compliance to transformative investment in new materials, traceability, and lifecycle management.

Geographically, China (19.3%), Japan (19.0%), the Middle East (17.9%), and India (11.9%) stand out as the most influential engines of growth for 2026. Their trajectories are shaped by factors such as resilient domestic demand, tourism flows, luxury driven retail investment, and rapidly expanding affluent consumer bases. Travel and hospitality also outpace all other categories, with 36.2% of executives identifying luxury travel as the segment with the highest growth potential.

Looking ahead, the next five years are expected to redefine luxury through technology–craftsmanship convergence, lifestyle expansion, and relationship based value creation. Executives rank artificial intelligence (31.7%) and innovation in materials and production (22.6%) as the most transformative forces shaping the industry’s future. The luxury market is moving toward a relationship driven model, one shaped not by scale, but by cultural relevance, trust, and the ability to blend intimacy with innovation. 

Frequently asked questions

What are the main forces currently reshaping the luxury industry?

Luxury is being reshaped by several converging forces: more value‑conscious consumers, a shift from products to experiences, rapid advances in AI and data, growing pressure on sustainability, and new demand hubs in Asia and the Middle East. These trends push brands to rethink how they create desirability, manage profitability and build long‑term relationships with clients.

How are luxury brands balancing exclusivity with growth?

Luxury brands try to grow without diluting their aura of rarity. They focus on value over volume, by using pricing, product mix and service quality rather than mass expansion. Growth increasingly comes from deepening existing client relationships, enhancing experiences, and tapping new markets and channels selectively, instead of simply increasing the number of stores or products.

Why is customer experience becoming central to luxury strategy?

Clients expect more than products; they want meaningful, personalized experiences. Luxury brands see client experience and loyalty as key levers to drive frequency, basket size and lifetime value. This translates into high‑touch service, curated access, community‑building, and the use of data and AI to tailor interactions across physical flagships, digital platforms and travel or hospitality offerings.

How is AI changing creativity and personalization in luxury?

AI, especially Generative AI, is starting to influence how luxury brands design products, tell stories and engage customers. It can support creative teams with new ideas, sharpen targeting and personalize content and offers at scale. The challenge is to use AI as an enhancer rather than a replacement for human creativity, keeping craftsmanship, culture and emotion at the heart of the brand.

What role do pre-owned and circular models play in luxury today?

Pre‑owned and circular models have become strategic rather than marginal. Certified resale, trade‑in, repair and refurbishment help brands manage the full lifecycle of products, appeal to value‑conscious and sustainability‑minded clients, and keep items within their ecosystem. Done carefully, this strengthens loyalty and brand control, while contributing to more responsible consumption.

How is sustainability evolving from compliance to innovation in luxury?

Sustainability is moving beyond reporting and minimum standards. Luxury players increasingly invest in new materials, better traceability, circular design and lifecycle management. These efforts are supported by digital tools such as product passports and blockchain. The goal is to embed sustainability into the value proposition and supply chain, making it a driver of innovation and competitiveness, not just a constraint.

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