Francine Bey spends her days making sure that some of the world’s most important networks are up, and stay up, 24/7. Whether those networks belong to hospitals, beverage companies, online gaming services, or naval warships, her job is to keep everything running like digital clockwork.
As Global operations lead for cloud managed services, Francine’s teams keep tabs on the day-to-day cloud environments of some 150 clients, many of them major global brands and organizations, for whom glitches or downtime could have major financial, security or customer-experience implications.
Her behind-the-scenes role is a high-pressure one and, as she herself says, not the most glamorous. Yet she talks about it with the enthusiasm and humor of someone for whom going to work is like opening a Christmas present every day of the year.
In fact, when she calls Christmas Day her favorite day, it’s her job she’s talking about. It’s the day where one of her client’s operations gets put to the ultimate test, when hundreds of thousands of young people across the globe go online to play the new gaming system they found under the tree, and when the complex cloud infrastructure that allows to them to play seamlessly needs to be failsafe.
Whenever Francine’s own son sits with his game console, it’s a reminder of a job well done. “I know that I'm helping to make sure that the data and the network work, so that he can text or talk to his friends real-time while he's playing that game,” she says. ”Just being that person in the background that makes sure that anytime he turns it on he has that ability, that's because of my day-to-day operate, and that's the fun part.”
The managed cloud services role isn’t just about keeping the petabytes flowing, however. It’s also about ensuring clients’ cloud capabilities are agile and scalable. “We’re looking ahead of what is out there, what's coming … to make sure that their environments are healthy, that we can sustain their environments, and that we can build them in the cloud for future projects and all the things they want to do.”
Following her university degree in Communications and Economics, Francine was originally interested in the broadcasting industry. But working in the office of a value-added IT services reseller, she would often answer the customer help desk line when it was unmanned, and found that she had a knack of solving callers’ problems. Delighted at her innate ability, her employer supported her training to become a qualified IT engineer.
Now with Deloitte for a decade, Francine has seen the technology space expand in potential for women like herself. “There was a time when you couldn't find women in technology—and now we realize, especially at Deloitte, that women in technology is really the future. It's women that are innovative, women that are doing a lot of AI work that’s diverse and inclusive, women that that are doing a lot of the data analytics, and women that are building a lot of applications to solve problems.”
So, what advice would she give young women wondering whether a career in technology, and specifically the cloud, is right for them?
“I would say, run through the fields and figure out what it is you want to do. There's so much out there.”