Digital accessibility: growth, inclusion and confidence
We bring together accessibility, sustainability and corporate reputation thanks to our experience with more than 20 leading entities we have assisted. This accumulated experience has enabled us to develop a practical methodology based on real results which we can use to help you comply with Law 11/2023 and improve your users’ experience.
Compliance is compulsory. Improving experience is essential
Law 11/2023 requires products and services to be accessible to everyone. This affects companies in a whole range of industries and makes accessibility a legal prerequisite and, most importantly, a clear responsibility towards users. Adapting not only helps you comply with the Law, it also allows you to offer a more inclusive and user-friendly service with fewer barriers. At Deloitte, we make this regulatory obligation into an opportunity to strengthen customer relationships, driving accessibility and, therefore, generating value and confidence.
A lack of accessibility can lead to:
- Legal risk due to failure to comply with the legislation.
- Loss of users who cannot access or understand your content.
- Reputational damage, especially in high-traffic digital services.
- More costly processes due to having to deal with urgent tasks instead of planning.
- Inconsistent experiences that affect trust in the service.
Aligning products and services with Law 11/2023 is not just an obligation. It is also an opportunity to improve quality, to reach a wider audience and to strengthen brand confidence. Because, among its numerous advantages, accessibility brings clarity, reduces effort and creates more comprehensive experiences for everyone who interacts with you.
A clear methodology to help you meet requirements, improve, and move forward inaccessibility
Our proposal combines regulatory rigor, strategic vision and technological capacity to ensure compliance. In fact, it comes from our experience in real projects and from the need to make accessibility easy to understand and apply. We have therefore created a comprehensive and practical methodology to guide you step by step, without complications and with well-defined objectives for each of its three phases or stages. Applicable to any industry, it has been designed for any organisation that wishes to comply with Law 11/2023, and, at the same time, it offers a more inclusive and higher quality user experience.
We take an integrated approach, which covers legal issues, as well as technology and customer experience, focusing not just on adapting all the channels falling within the scope of the legislation but also on embedding accessibility in organisations in a solid way that is sustainable over time.
And we also hold accreditation recognising us as an authorised organisation to carry out conformity assessments of digital channels (websites and apps) and self-service terminals (ATMs and POS terminals), in accordance with the accreditation requirements established by the National Accreditation Entity in Spain (ENAC). Thanks to this accreditation and our collaboration with various organisations, we provide security and trust at each stage of the process.
Stages and objectives of the accessibility project
The keys of our methodology
Accessibility does not work when it is treated as a one-off action. Therefore, our methodology has been designed to be integrated into the companies’ teams business as usual. It adapts to live products and services, with constant updates, and helps you make clear decisions without slowing down the pace of the business.
Differential advantages
Contenido también disponible en castellano
Borja González Del Pozo
