Join us for Deloitte's new Conversational AI (CAI) Network in Denmark. This network is specifically designed for leaders within conversational AI like you, providing an opportunity to connect with peers from different industries, get relevant inspiration and create mutual value.
- Network with fellow conversational AI leaders across industries, fostering valuable connections and collaboration.
- Discover the latest trends and practical use cases where conversational AI can drive real business impact.
- Share and gain knowledge about different technologies and tools shaping the future of conversational AI.
- Access exclusive workshops and sessions held 2-3 times a year to deepen your expertise and stay ahead.
- Receive pulse checks on ongoing CAI activities and maturity status to benchmark your organisation’s progress.
- Explore new possibilities and potential within the network to accelerate innovation and growth.
Agenda
Breakfast topic “Role of Voice in Customer service”
Topic for inspiration and discussion:
- Deloitte PoV on voice in customer service
- Voice-based virtual agent demos (Boost.ai)
When:
9 December 2025
08.30 - 10.30
Where:
DeloitteHuset
Weidekampsgade 6, 2300 Copenhagen S
Speakers
David Schopf, Manager, Deloitte
David Schopf is a Conversation AI and Contact Center Community Lead within Deloitte AI&D, with experience delivering automation solutions across EMEA. He specializes in Conversational AI, virtual call centers and intelligent automation. Combining process excellence with technical leadership to drive CAI thought leadership and successful large-scale projects.
Henry Vaage Iversen, Chief Commercial Officer & Co-founder
Henry is the Co-founder and Chief Commercial Officer at boost.ai, where he drives global go-to-market strategies and customer success initiatives. Since co-founding the company in 2016, Henry has been instrumental in positioning boost.ai as a leader in Conversational AI for large enterprises. His background spans business development, strategic management, and leadership roles across multiple organisations. Henry holds a Master’s degree in Strategy and Management from the University of Stavanger.
Jens Steno, Senior Solutions Consultant
Jens is a Senior Solutions Consultant at boost.ai, helping organisations design and deploy conversational AI solutions that deliver measurable business impact. With a background spanning customer experience, digital strategy, and intelligent automation, he bridges the gap between technology and real-world outcomes. Before joining boost.ai, Jens held consulting and leadership roles in companies such as Webhelp, where he focused on CX innovation and operational excellence. He is passionate about transforming how businesses engage with their customers through smart, scalable AI solutions.
Marthe Langberg Johannessen, Sparebank Sør-Norge
Marthe is the Product Owner for Customer-Facing AI at SpareBank 1 Sør-Norge. SpareBank 1 Sør-Norge, one of Norway's largest savings banks and Boost.ai's very first customer, has been Marthe's professional home for the past eight years. She began her journey in customer service in 2017, and her background in this field provides her with a unique understanding of customer needs. Marthe is passionate about leveraging technology and AI to enhance business processes for both customers and customer advisors.
