Thomas Kindler is a CX Transformation Expert with over ten years of experience in designing and delivering Contact Center and Conversational AI solutions. As a Manager at Deloitte, he supports organizations throughout their entire transformation journey — from strategic planning to implementation and long-term enablement.
His focus lies on strategic technology advisory and transformation leadership, helping clients align business goals with scalable architectures, intelligent automation, and future-ready platforms. With a background as a Solution Architect and technical lead in Customer Experience technologies, Thomas Kindler combines deep technical expertise with a strong understanding of enterprise needs — ensuring that transformation initiatives deliver lasting impact.