Kerstin Lautmann is a manager at Deloitte Digital as part of Customer Experience & Transformation and focuses on customer experience projects in various business areas and industries. She supports clients in developing their CX strategy and implementing it in practice by establishing customer experience management and optimizing customer journeys and services in a customer and user-centric manner. With her analytical mindset and experience in both strategic issues and user-centered conceptual tasks, she is able to identify the right topics and achieve tangible results efficiently.