Hans Agnischock has been leading the Service Excellence department within Deloitte since 2023. His heart beats for customer management consulting. His passion drives him to optimize the relationship between our clients and their customers, particularly in the field of customer service. He embodies a cross-industry approach while also bringing extensive expertise in specific sectors such as insurance, energy & utilities, and manufacturing. Achieving best-in-class customer experience requires the seamless integration of strategy, processes, organization, technology, and people. Let’s work together to make customer excellence tangible at every moment of truth.