We are making every effort to make sure that the e-mail information you have ordered reaches the intended addressee. Below please find a description of the most frequent problems linked with receiving e-mail information from Deloitte.

Check if the e-mail is not blocked as SPAM

We send e-mails only if we have your consent for the transfer together with the scope of information to be transferred, but in some cases e-mails from Deloitte are erroneously classified as SPAM. It is the most common reason for non-delivery of (ordered bulletins, one-time passports required for registration) Deloitte e-mails. Such e-mails can be classified as SPAM either at the level of the mail server or at the level of the electronic mail.

1. Check whether the message from sender: Deloitte Czech Republic has not been moved to the SPAM folder of your electronic mail. If so, it is recommended that you add the addresses: noreply@cz.register-deloittece.com and noreply@mailer-cz.register-deloittece.com to the list of safe senders (depending on the application it may be called: "white list", "safe senders", "seznam bezpečných odesilatelů", etc.). Below is a sample description of how to make this change in MS Outlook.
2. Check if the e-mail is not blocked by your mail server. Request your postmaster (as a rule it is a person from the IT department of your company) to add noreply@cz.register-deloittece.com and noreply@mailer-cz.register-deloittece.com, as well as IP addresses: 83.238.107.142 and 83.238.107.182  to the safe sender list.

Check if your name has been included in the subscription list

Another reason for non-delivery is lack of the relevant e-mail address in the subscription list (it is possible that our resources have mistakenly classified it as incorrect or non-existent). You can check the status, change your subscription at the address: https://cz.register-deloittece.com/forms/registration.html?lang=2 or delete: https://cz.register-deloittece.com/forms/deletion.html?lang=2

Should you have any other problems, please contact us.