Digital onboarding
Digital Client Provisioning for Financial Institutions
Take advantage of digital authentication and client onboarding without the need to visit a branch. Build a secure, fast and understandable online onboarding process that complies with the latest European legislation.
Digital Client Provisioning for Financial Institutions
The main problems of the traditional process of establishing new clients:
- Disproportionate time and cost
- Every customer who has tried to open an account with a new bank (whether physically or online) has encountered an unpleasant user experience that has forced them to go to a branch (even repeatedly)
- New players in the market offer a better user experience that customers quickly get used to and expect from all other financial providers
- PSD2 simplifies the transition of clients from one provider to another, so customer loyalty decreases and the digital customer onboarding process becomes more important
38% of banking clients state that user-friendliness (UX) is one of the main criteria when choosing a new (digital) bank.
Banking onboarding is a specific process that requires the identification and verification of the client's identity with a high level of security and a low level of risk.
The client onboarding process is subject to a large number of regulatory requirements. All these requirements must be carefully analyzed before implementing and launching digital onboarding.
Our Digital Client Creation Solution addresses all known issues
We have carefully analyzed the behavior and preferences of end customers to identify the critical points of the process. Based on this, we designed a modern solution that guides the client through the entire onboarding process, regardless of the channels used, and minimizes the number of activities and inputs necessary on their part.
Onboarding process
