WEBVTT

NOTE
{
    "characteristics": "public.accessibility.transcribes-spoken-dialog",
    "language": "en-US",
    "language-name": "English (US)"
}

00:00:00.240 --> 00:00:06.840
Hello, I'm Lananh Nguyen from Deloitte's Center for Financial Services. Our 2026 FSI Prediction

00:00:06.840 --> 00:00:11.600
series looks at forces reshaping financial services in the United States. Consumer

00:00:11.600 --> 00:00:17.000
expectations are changing and the industry operations are being rebuilt with AI, stablecoins,

00:00:17.000 --> 00:00:22.920
and blockchain. This year's eight articles explore those changes. Five are focused on access and

00:00:22.920 --> 00:00:28.520
experience, and three on the infrastructure behind it. These shifts are reinforcing one another. As

00:00:28.520 --> 00:00:33.759
infrastructure improves, broader consumer access to products becomes more economically viable. And

00:00:33.759 --> 00:00:39.199
as demand grows, the case for investment becomes stronger. What felt experimental a few years ago

00:00:39.200 --> 00:00:45.680
is now starting to influence industry economics. Agentic AI could reshape advice and distribution,

00:00:45.720 --> 00:00:50.720
stablecoins could support new payment models, and blockchain could help to modernize complex fund

00:00:50.759 --> 00:00:56.000
operations. These developments signal a structural shift in how financial services are built,

00:00:56.000 --> 00:00:57.480
delivered, and scaled.