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In the age of automation and worker empowerment,
do middle managers still matter?

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It’s a hot topic right now as organizations
look to streamline and boost efficiency.

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So, we asked over 10,000 business and HR leaders
across 93 countries and a wide range of

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industries to find out.

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The verdict: Most leaders say the middle-manager
role is still critical,

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but it needs a refresh.

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73% of leaders say reinventing the role is
important, but only 25% say their organizations

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are actually doing something about it.

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Why the need to reinvent?

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Because middle managers deliver value by
developing people,

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optimizing performance, solving strategic
problems, and driving innovation.

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But right now nearly 40% of their time is
spent putting out fires or buried in

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administrative work.
That means less time for the people and the

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strategy they’re supposed to lead.

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Now imagine this role augmented by AI.

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Automating the tactical tasks, freeing up
managers to focus on what really matters.

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In a world that’s more complex, volatile, and
AI-powered,

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this reinvention could be critical to future
growth.

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With judgment, empathy, and a little
imagination, middle managers may hold the key

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to unlocking human performance.