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I'm Michelle Causey.

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I am a managing director

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in Government, Public Services

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Strategy and Analytics

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Offering Portfolio.

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I lead digital government transformation

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for the U.S.

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public sector.

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Today, I'm going to be discussing

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emerging trends in the US

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digital government transformation

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As government

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leaders look to execute their complex

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missions in today's digital world.

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They are increasingly

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realizing that

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technology alone is not enough.

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Digital transformation for government

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goes beyond adding ad hoc technologies

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to solve challenges.

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It represents

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how they must change

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their operations culture

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and how they deliver value

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to stakeholders

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to transform their organizations

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into digital enterprises.

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Emerging technological,

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societal and economic forces

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are transforming

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every aspect of the world around us.

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For government

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leaders, these changes present

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both added complexity

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and an opportunity

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to reimagine the relationship

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between government and the public.

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Deloitte meets

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government organizations

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where they are

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in their transformation journey,

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providing tailored approaches

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to address specific

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needs of the organization.

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Along the entire journey,

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we work with clients

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to diagnose problems,

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select the right set of services

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and tailor the transformation approach

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supporting the end to end experience

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from strategy to implementation.

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This pivot calls for streamlining

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core processes and workflows

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using automation

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such as robotic process automation

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and cognitive automation

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to perform repetitive tasks

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and supporting staff

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with artificial intelligence

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powered tools.

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83% of government executives report

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that process automation

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is making a significant,

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positive impact on their organization.

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It helps agencies gain efficiency

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and speed

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by eliminating redundant data entry,

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improving data quality

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and reducing errors.

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This enables

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agencies to reduce paperwork,

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cut backlogs

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and overcome resource constraints.

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While the pandemic

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propelled our government's ability

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to offer digital services to the public,

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most government executives

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still believe that digital efforts

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have not gone far enough.

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Now is critical to harness

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the momentum

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of the growing digital demand.

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Having a citizen centric government

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focused on life event services

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and creating seamless life experiences

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for the public in their interactions

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with government

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where government can anticipate

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the needs of the public

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while helping them

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navigate these key life

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moments will be essential

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for building trust.

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Services

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such as obtaining a marriage license

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a birth certificate or death certificate.

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Enrolling in school.

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Obtaining a driver's license.

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And or applying for health benefits.

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Housing.

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Or possibly even start a business

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or seeking employment.

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These are top priority

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for government organizations.

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It should not be the responsibility

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of the public

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to navigate the complexity

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of government org charts

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in order to receive services

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Building solutions that are secure,

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which provide near

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real time data

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and information to the public will build

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not only trust

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with end users and customers,

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but also within the workforce.

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Having public trust

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in the delivery of digital services

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is essential to the optimal

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human experience.