WEBVTT
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I'm Michelle Coy.
I am a managing director in government public

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services Strategy and analytics offering
portfolio.

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I lead digital government transformation for
the US public sector.

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Today, I'm going to be discussing emerging
trends in the US digital government

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transformation.
As government leaders look to

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execute their complex missions in today's
digital world.

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They are increasingly realizing that technology
alone is not enough.

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Digital transformation for government goes
beyond adding ad hoc technologies to solve

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challenges.
It represents how they must change their

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operations, culture and how they deliver value
to holders to transform their organizations

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into digital enterprises.
Emerging technological societal and economic

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forces are transforming every aspect of the
world around us.

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For government leaders, these changes present
both added complexity and an opportunity to

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reimagine the relationship between government
and the public.

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Deloitte meets government organizations where
they are in their transformation journey,

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providing tailored approaches to address the
specific needs of the organization.

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Along the entire journey, we work with clients
to diagnose problems,

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select the right set of services and tailor the
transformation approach.

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Supporting the end to end experience from
strategy to implementation this pivot calls for

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streamlining core processes and work flows
using automation such as robotic process

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automation and cognitive automation to perform
repetitive tasks and supporting staff with

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artificial intelligence power tools.

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83% of government executives report that
process automation is making a significant

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positive impact on their organization.

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It helps agencies gain efficiency and speed by
eliminating redundant data entry,

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improving data quality and reducing errors.
This enables agencies to reduce paperwork,

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cut back logs and overcome resource constraints.

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While the pandemic propelled our government's
ability to offer digital services to the public.

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Most government executives still believe that
digital efforts have not gone far enough now.

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It's critical to harness the momentum of the
growing digital demand.

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Having a citizen centric government focused on
life event services and creating seamless life

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experiences for the public and their
interactions with government where government

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can anticipate the needs of the public while
helping them navigate.

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These key life moments will be essential for
building trust services such as obtaining a

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marriage license, a birth certificate or a
death certificate,

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enrolling in school, obtaining a driver's
license and or applying for health benefits,

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housing or possibly even start a business or
seeking employment.

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These are top priority for government
organizations.

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It should not be the responsibility of the
public to the complexity of government work

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charts.
In order to receive services, building

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solutions that are secure, which provide near
real time data and information to the public

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will build not only trust with end users and
customers, but also within the workforce.

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Having public trust in the delivery of digital
services is essential to the optimal human

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experience.