WEBVTT 00:00:02.802 --> 00:00:06.039 Now, as you've heard, 00:00:06.039 --> 00:00:09.376 the platforms, the products, the agents we're announcing today, 00:00:10.043 --> 00:00:13.046 they're the result of our over a decade of sustained commitment, 00:00:13.113 --> 00:00:16.149 working alongside our clients and our alliance partners 00:00:16.316 --> 00:00:19.919 to build solutions that solve real problems in real industries. 00:00:20.653 --> 00:00:23.857 We didn't wait for this moment, we prepared for it. 00:00:23.857 --> 00:00:26.094 Now, here's what sustained commitment looks like. 00:00:26.094 --> 00:00:30.331 In 2012, as Jason said, we launched Deloitte Digital with the acquisition 00:00:30.331 --> 00:00:34.367 of Uber Mind. This created a category-defining intersection 00:00:34.367 --> 00:00:38.538 for professional services at business strategy, creative design, and technology. 00:00:39.205 --> 00:00:41.473 Near and dear to my heart, in 2014, 00:00:41.473 --> 00:00:45.745 we launched ConvergeHEALTH with an initial $250 million investment, 00:00:45.912 --> 00:00:48.281 recognizing that the digitization of health care 00:00:48.281 --> 00:00:51.284 and the shift to the cloud would create a generational opportunity 00:00:51.418 --> 00:00:54.387 to achieve personalized, value-based health care. 00:00:55.221 --> 00:00:58.992 In 2017, we acquired innoWake, our app modernization product 00:00:58.992 --> 00:01:00.993 and solution business that has modernized 00:01:00.993 --> 00:01:04.431 hundreds of businesses in both the public sector and in commercial. 00:01:05.532 --> 00:01:09.168 In 2022, we didn't rest on our laurels with ConvergeHEALTH. 00:01:09.168 --> 00:01:12.205 We invested another $750 million to expand 00:01:12.205 --> 00:01:15.208 Converge into the financial services and consumer sectors. 00:01:16.076 --> 00:01:20.647 Also in 2022, recognizing the revolution that was about to occur in manufacturing, 00:01:21.114 --> 00:01:25.485 we launched The Smart Factory @ Wichita with an ecosystem of over 20 technology 00:01:25.485 --> 00:01:30.290 partners to completely reimagine smart operations and manufacturing. 00:01:31.458 --> 00:01:35.895 Last year, in 2024, we announced our $2 billion IndustryAdvantage investment. 00:01:36.262 --> 00:01:39.499 This signaled our intent to expand our focus on industry-specific 00:01:39.499 --> 00:01:43.069 platforms and solutions that address unique sector challenges, 00:01:43.570 --> 00:01:46.072 some of what you're going to hear about for the first time today. 00:01:46.072 --> 00:01:50.343 And in 2024, at the Paris Olympics, we launched the Converge 00:01:50.410 --> 00:01:54.280 by Deloitte for Sports, supporting the Olympic Fan Data Platform. 00:01:55.448 --> 00:01:58.518 And then just earlier this year at NVIDIA's GTC conference, 00:01:58.718 --> 00:02:02.589 we launched signaling the era of Deloitte's Digital Workforce. 00:02:03.556 --> 00:02:06.960 Today, these products and solutions are live in over 30 countries, 00:02:07.093 --> 00:02:10.096 supporting clients in every sector that we serve. 00:02:11.264 --> 00:02:14.234 Today, at Forward, you're going to hear about three exciting platforms 00:02:14.234 --> 00:02:16.870 powering the future of Deloitte and how we deliver value 00:02:16.870 --> 00:02:19.005 that's build on this sustained commitment: 00:02:19.005 --> 00:02:22.876 our Converge Industry Solutions, Zora AI, our Digital Workforce, 00:02:23.309 --> 00:02:26.312 all powered, built, and delivered on Ascend. 00:02:26.913 --> 00:02:29.415 Now, let's start with some exciting Converge by Deloitte 00:02:29.415 --> 00:02:31.418 Industry Solution announcements. 00:02:32.485 --> 00:02:36.589 In this AI era, data is critical for both us and for our clients. 00:02:37.524 --> 00:02:41.294 That's why I'm excited to announce our Converge by Deloitte Data Fabric. 00:02:41.961 --> 00:02:44.264 It's the richest data fabric in the market. 00:02:44.264 --> 00:02:47.867 In fact, at this point, it's virtually a digital twin of the economy. 00:02:48.635 --> 00:02:51.971 It brings together data from over 200-plus data domains, 00:02:52.338 --> 00:02:54.008 from demographics to lifestyle, 00:02:55.008 --> 00:02:57.944 to spending habits, to mobility, to consumer sentiment 00:02:57.944 --> 00:03:01.448 to behavior across thousands of businesses and brands, including 00:03:01.448 --> 00:03:05.985 40,000-plus local markets and more than 250 million-plus consumers. 00:03:07.120 --> 00:03:08.821 Now, when we combine that data fabric 00:03:08.821 --> 00:03:12.392 with our clients' own first-party data, magic happens. 00:03:13.326 --> 00:03:15.062 The result is transformative. 00:03:15.562 --> 00:03:19.065 And as you can see behind me, it's a complete living view of customers' 00:03:19.065 --> 00:03:22.368 markets, opportunities, and risks that matter most. 00:03:23.303 --> 00:03:24.804 Now, we didn't stop there. 00:03:24.804 --> 00:03:28.274 On top of that foundation, we've built a portfolio of software products, 00:03:28.274 --> 00:03:31.578 including new agentic features that power better decisions, 00:03:32.378 --> 00:03:36.216 products that forecast demand, optimize pricing across locations, 00:03:36.616 --> 00:03:40.620 and personalize experiences for millions of customers and employees every day. 00:03:41.654 --> 00:03:44.023 Now, what makes Converge different from other solutions? 00:03:44.023 --> 00:03:46.626 It's built for your specific sector 00:03:46.626 --> 00:03:49.629 and business, focused on results that matter to you. 00:03:49.729 --> 00:03:52.498 It's your industry advantage. 00:03:52.498 --> 00:03:54.400 Now, our second big announcement for today is 00:03:54.400 --> 00:03:58.171 we are expanding our Converge Industry Storefront, building on this foundation 00:03:58.404 --> 00:04:01.407 to serve more sectors that we have the privilege of serving. 00:04:01.874 --> 00:04:04.844 From health care to grocery, from auto to sports, 00:04:04.844 --> 00:04:08.681 you'll see Converge at Work across sectors, each vertical platform 00:04:08.681 --> 00:04:11.784 built to solve high-value heart-of-the-business decisions. 00:04:12.719 --> 00:04:15.087 And to bring this to life, let's start with an industry 00:04:15.087 --> 00:04:18.391 where that transformation is happening already, health care. 00:04:18.391 --> 00:04:20.995 Please welcome my colleague, Dr. Kulleni Gebreyes, our Vice Chair 00:04:20.995 --> 00:04:24.298 and US Life Sciences & Health Care Industry Leader, 00:04:24.298 --> 00:04:26.766 to talk about how Converge Deloitte Solutions 00:04:26.766 --> 00:04:29.902 when combined with our services, are redefining the health care value chain. 00:04:30.036 --> 00:04:30.839 Kulleni. 00:04:38.478 --> 00:04:39.345 Thank you, Brett. 00:04:39.345 --> 00:04:43.116 You know, when people talk about the new era of 00:04:43.116 --> 00:04:46.719 AI-powered business transformation, I have to smile 00:04:47.086 --> 00:04:50.923 because in health care, we've been delivering that way since 2014. 00:04:51.691 --> 00:04:54.160 Here's what drives us in this work. 00:04:54.160 --> 00:04:56.195 Health care goes beyond data systems. 00:04:56.195 --> 00:04:59.966 It's about people, patients waiting for answers, 00:04:59.966 --> 00:05:02.535 families navigating uncertainty, 00:05:02.535 --> 00:05:06.639 providers trying to deliver care while buried under administrative work, 00:05:07.140 --> 00:05:11.110 hospitals struggling to sustainably provide quality patient care 00:05:11.311 --> 00:05:14.781 while also expanding access to those who need it most. 00:05:15.682 --> 00:05:18.685 Every inefficiency in health care has a human cost. 00:05:19.552 --> 00:05:22.555 Every delay impacts real lives. 00:05:22.755 --> 00:05:26.359 Every administrative burden pulls resources away from patients. 00:05:26.993 --> 00:05:29.996 As health care is digitizing at scale for the first time, 00:05:30.163 --> 00:05:34.033 we saw the opportunity in the market to build cloud-native products 00:05:34.033 --> 00:05:37.337 to fill the gaps that off-the-shelf software products didn't do, 00:05:37.870 --> 00:05:39.906 and we did just that. 00:05:41.207 --> 00:05:43.710 Let me bring this to life with an example. 00:05:43.710 --> 00:05:45.945 One of the nation's largest health care systems 00:05:45.945 --> 00:05:48.948 came to us with a challenge that sounds familiar today. 00:05:49.215 --> 00:05:53.219 They had massive amounts of data flowing from over 100 hospitals, 00:05:53.786 --> 00:05:56.389 each with different systems and processes, 00:05:56.389 --> 00:05:59.392 but no way to turn it into actionable intelligence. 00:06:00.059 --> 00:06:03.396 Traditional consulting would have built a custom solution; 00:06:03.763 --> 00:06:07.667 instead, we licensed and implemented our Converged Revenue Intellect, 00:06:08.167 --> 00:06:12.405 our data and analytics platform that we deployed across three regions 00:06:12.405 --> 00:06:15.375 with completely different revenue cycle models. 00:06:15.708 --> 00:06:19.479 This created an always-on data- and AI-empowered platform 00:06:19.712 --> 00:06:22.715 that gets more intelligent with each use. 00:06:23.449 --> 00:06:27.253 Revenue Intellect uses AI and advanced machine learning to spot 00:06:27.253 --> 00:06:30.990 problems, flag what's urgent, and predict where issues will occur, 00:06:31.491 --> 00:06:35.495 helping teams focus their efforts where it matters most. 00:06:36.696 --> 00:06:40.566 Today, Revenue Intellect serves as a source of truth for revenue cycle 00:06:40.566 --> 00:06:43.936 data across hundreds, over 100 hospitals 00:06:43.936 --> 00:06:46.807 and dozens of disparate source systems. 00:06:46.807 --> 00:06:52.479 Every day, revenue cycle VPs, analysts, managed care leaders, even pharmacy directors 00:06:52.479 --> 00:06:57.016 leverage our platform for everything from weekly performance dashboards 00:06:57.316 --> 00:07:00.286 to deep-dive payer strategy analysis. 00:07:00.620 --> 00:07:03.423 The results span improvements in revenue, 00:07:03.423 --> 00:07:07.093 reduction in denials, and labor efficiency increases. 00:07:07.727 --> 00:07:11.497 That's modern consulting, platform-based solutions 00:07:11.497 --> 00:07:15.067 that work alongside people to better their day-to-day lives. 00:07:15.701 --> 00:07:20.907 It gave them something unprecedented, the ability to challenge their vendors, 00:07:21.073 --> 00:07:25.711 validate their operations, and optimize their performance in real time, 00:07:27.113 --> 00:07:29.115 and we aren't stopping there. 00:07:29.115 --> 00:07:31.618 I am excited that we have extended our 00:07:31.618 --> 00:07:35.788 Converge Intellect Platform to include revenue cycle agents, 00:07:36.322 --> 00:07:39.859 a set of agents that further streamline and take actions 00:07:39.859 --> 00:07:43.930 to optimize the health system's revenue cycle in real time, 00:07:45.531 --> 00:07:47.533 and there's more. 00:07:47.533 --> 00:07:49.969 Today, we're announcing the next evolution, 00:07:49.969 --> 00:07:53.172 agenetic business process as a service. 00:07:53.906 --> 00:07:56.476 We're not just providing software solutions anymore, 00:07:56.476 --> 00:07:59.479 we're automating entire workflows 00:07:59.946 --> 00:08:03.916 with AI agents that can analyze, recommend, and act to deliver 00:08:04.016 --> 00:08:08.254 real business results with real human benefits. 00:08:08.988 --> 00:08:11.991 Let me show you what this looks like in practice. 00:08:12.158 --> 00:08:15.595 One of the nation's largest health plans recently faced a problem 00:08:15.595 --> 00:08:19.165 that every customer, every one of you, knows intimately well, 00:08:19.799 --> 00:08:24.303 keeping provider information accurate across millions of member interactions. 00:08:25.304 --> 00:08:28.641 When the data is wrong, the consequences are immediate and personal. 00:08:28.808 --> 00:08:34.547 Claims get denied, people get billed incorrectly, 00:08:34.547 --> 00:08:37.550 families worry about unexpected costs, 00:08:37.617 --> 00:08:40.620 and trust erodes fast. 00:08:40.853 --> 00:08:43.022 And it's not just about money, 00:08:43.022 --> 00:08:47.058 it's about the anxiety of knowing if your child's surgery is covered, 00:08:47.058 --> 00:08:49.462 whether your medication will be there when you need it, 00:08:50.463 --> 00:08:54.367 and this delay is not a matter of minutes or hours, 00:08:54.467 --> 00:08:59.438 it's a matter of days and sometimes weeks, and a lot of life 00:08:59.438 --> 00:09:02.675 can happen in every one of those days and those weeks. 00:09:03.376 --> 00:09:06.345 Picture this. A claim comes in, 00:09:06.479 --> 00:09:10.049 there's a health care system network issue, and suddenly 00:09:10.616 --> 00:09:14.020 you and your family have a 14-day process involving 00:09:14.020 --> 00:09:17.723 multiple teams, endless back and forth, and frustrated providers 00:09:17.890 --> 00:09:23.030 while life is happening. For patients, that 14 days of uncertainty. 00:09:23.030 --> 00:09:27.233 For providers, it's delayed payment and administrative burden 00:09:27.233 --> 00:09:30.036 that takes time away from patient care. 00:09:30.736 --> 00:09:34.507 Here's where Deloitte comes in with people and platforms. 00:09:35.007 --> 00:09:38.210 Our enterprise-wide AI platform takes those tickets 00:09:38.644 --> 00:09:43.783 and resolves them autonomously in under 60 seconds. 00:09:45.017 --> 00:09:46.852 Let me show you how this works. 00:09:46.852 --> 00:09:50.222 Our platform extracts ticket details; recognizes patterns 00:09:50.222 --> 00:09:54.293 from millions of historical cases; activates agents for claims, 00:09:54.293 --> 00:09:57.931 benefits, and provider networks; and then reasons to a final 00:09:57.931 --> 00:10:02.301 resolution, all without human intervention. 00:10:03.135 --> 00:10:06.038 This isn't a demo or a proof of concept. 00:10:06.038 --> 00:10:10.643 This is a working solution, processing real data and delivering real results. 00:10:11.043 --> 00:10:13.212 This is allowing us all to get back to life. 00:10:14.313 --> 00:10:16.049 So, what's the business case? 00:10:16.449 --> 00:10:19.151 We're projecting $1.5 to 00:10:19.151 --> 00:10:23.055 $4 billion in cost savings from administrative 00:10:23.055 --> 00:10:26.325 burden reduction and operational efficiency gains, 00:10:27.526 --> 00:10:31.397 and the human impact, that's immeasurable. 00:10:31.397 --> 00:10:34.367 Families get answers in minutes, not weeks, 00:10:34.433 --> 00:10:37.737 reducing the stress and uncertainty during difficult moments. 00:10:38.504 --> 00:10:41.007 Providers spend less time on administrative 00:10:41.007 --> 00:10:44.010 work and focus more time on patient care. 00:10:44.243 --> 00:10:48.714 Health care workers shift from chasing down exceptions 00:10:49.248 --> 00:10:52.251 to supporting patients and improving outcomes. 00:10:52.918 --> 00:10:55.554 That's what automation should do, 00:10:55.554 --> 00:11:00.092 free people, free all of us to focus on the work that truly requires 00:11:00.493 --> 00:11:03.496 human judgment and connection. 00:11:04.964 --> 00:11:07.267 What does it take to achieve this? 00:11:08.300 --> 00:11:12.605 This expertise that is required is deep industry expertise. 00:11:12.638 --> 00:11:15.875 It's combined with software and data engineering scale. 00:11:16.575 --> 00:11:19.245 We've mastered the art of normalizing 00:11:19.245 --> 00:11:23.115 both structured claims remittance codes and unstructured data. 00:11:24.283 --> 00:11:28.254 Each customer policy represents hundreds of PDF documents 00:11:28.587 --> 00:11:31.590 governing patient care episodes. 00:11:32.024 --> 00:11:36.762 We have translated our health care expertise, knowledge of their complex 00:11:36.762 --> 00:11:41.667 data and workflow understanding into Deloitte-differentiated agents. 00:11:42.368 --> 00:11:45.071 We're not building this with bespoke code. 00:11:45.071 --> 00:11:48.708 This is enterprise-grade software that's been serving our clients 00:11:48.708 --> 00:11:53.979 for over a decade, battle tested, proven, and continuously evolving. 00:11:54.947 --> 00:11:57.950 We've been innovating every step of the way, 00:11:58.250 --> 00:12:01.954 most recently with our agentic capabilities that further streamline 00:12:01.954 --> 00:12:05.491 processes and deliver autonomous actions. 00:12:06.992 --> 00:12:09.695 These solutions can now process, understand, 00:12:09.695 --> 00:12:14.867 and act upon thousands of these unstructured documents in real time. 00:12:15.267 --> 00:12:17.236 This is where our agents truly shine. 00:12:17.236 --> 00:12:22.141 We've moved beyond generating insights to the outcome that really matters, 00:12:22.742 --> 00:12:26.412 corrective action that execute autonomously. 00:12:27.046 --> 00:12:29.949 This is the difference between telling you 00:12:29.949 --> 00:12:33.519 what happened and actually fixing what's broken. 00:12:34.520 --> 00:12:38.657 Imagine those weekly performance reports that many executives receive today, 00:12:39.125 --> 00:12:44.096 but instead of just showing trends, our agent identifies the root cause, 00:12:44.096 --> 00:12:47.900 recommends specific actions, and initiates 00:12:47.900 --> 00:12:50.903 corrective workflows autonomously. 00:12:51.203 --> 00:12:54.206 That's the evolution from analytics as a service 00:12:54.640 --> 00:12:57.043 to agenetic BPaaS, 00:12:57.843 --> 00:13:00.246 and here's what excites me most. 00:13:00.246 --> 00:13:03.249 Health care is just the beginning. 00:13:03.315 --> 00:13:06.352 The same agentic BPaaS approach we're launching today, 00:13:06.352 --> 00:13:11.457 we're scaling in every industry we serve, from banking to insurance 00:13:11.924 --> 00:13:14.493 to retail to transportation 00:13:14.493 --> 00:13:17.496 to the public sector and beyond. 00:13:17.763 --> 00:13:21.634 We're building an agenetic future for every sector, 00:13:22.034 --> 00:13:26.005 translating our industry expertise into industry advantage 00:13:26.505 --> 00:13:31.210 for every client ready to move beyond traditional consulting 00:13:31.577 --> 00:13:35.314 to always-on platform and agent business transformation. 00:13:36.115 --> 00:13:41.353 This is the power of our modern consulting model. 00:13:41.887 --> 00:13:44.089 It's no longer simply advising, 00:13:44.089 --> 00:13:49.662 it's building, deploying, operating, moving from analyzing to acting. 00:13:50.896 --> 00:13:52.866 Brett, back to you. 00:13:57.670 --> 00:14:02.775 Now, if that's not innovation with purpose, I don't know what is. 00:14:02.975 --> 00:14:06.745 Now, as you just heard from Kulleni, our portfolio of Converge by Deloitte 00:14:06.745 --> 00:14:10.516 Industry Solutions increasingly spans every industry, including insurance, 00:14:11.417 --> 00:14:15.054 and the insurance industry today is currently facing a crisis of experience. 00:14:15.921 --> 00:14:18.524 Since the pandemic, the average experience of a claims 00:14:18.524 --> 00:14:22.695 adjuster has actually dropped by six years, while customer expectations 00:14:22.695 --> 00:14:25.664 for seamless claims processing have only gone up. 00:14:25.998 --> 00:14:29.535 In fact, 76% of customers say they want high-touch claims 00:14:29.535 --> 00:14:33.038 experiences with transparent and frequent communication. 00:14:33.772 --> 00:14:36.842 So, the disconnect between what customers want and what adjusters can 00:14:36.842 --> 00:14:40.779 deliver has created a $100 billion problem for this sector. 00:14:41.714 --> 00:14:44.950 That's why I'm extremely excited to launch ClaimBeacon today 00:14:44.950 --> 00:14:48.287 as part of our Converge for Insurance Grow Suite portfolio. 00:14:49.154 --> 00:14:53.092 ClaimBeacon is our agentic solution that acts as a beacon for both claims 00:14:53.092 --> 00:14:56.662 professionals and customers during their most difficult moments. 00:14:58.197 --> 00:15:01.700 ClaimBeacon puts actionable insights at adjusters' fingertips 00:15:01.834 --> 00:15:05.070 while simultaneously giving customers the transparency they demand. 00:15:06.272 --> 00:15:09.408 Claims adjusters today spend over half their time on the phone, 00:15:10.175 --> 00:15:13.178 often struggling to piece together information from multiple systems. 00:15:14.013 --> 00:15:16.215 In fact, 38% of customer complaints 00:15:16.215 --> 00:15:19.184 stem from simple unreturned phone calls. 00:15:19.685 --> 00:15:22.554 Customers feel frustrated by disjointed experiences 00:15:22.554 --> 00:15:23.989 where they repeat information 00:15:23.989 --> 00:15:26.992 to multiple people or enter data into multiple systems. 00:15:27.826 --> 00:15:30.496 Now, ClaimBeacon is already deployed with a leading 00:15:30.496 --> 00:15:33.465 auto insurer, delivering measurable results today. 00:15:33.499 --> 00:15:36.502 In fact, a 30 to 40% reduction in call volume, 00:15:36.735 --> 00:15:40.506 a 30-point increase in live answer rates, and most importantly, 00:15:40.739 --> 00:15:44.643 adjusters using ClaimBeacon spend an average of 30 minutes less per call, 00:15:45.577 --> 00:15:49.815 giving them the capacity to focus on what matters most, helping customers. 00:15:50.983 --> 00:15:54.887 Now, what makes ClaimBeacon unique in the market is its scalable, 00:15:55.187 --> 00:15:58.757 composable architecture built on our Ascend Engineering Foundation. 00:15:59.992 --> 00:16:03.095 ClaimBeacon is built to work with your existing systems and AI investments, 00:16:03.729 --> 00:16:06.999 bringing advanced technology directly into your workforce to scale 00:16:07.333 --> 00:16:09.234 and build on what you've already built, 00:16:09.234 --> 00:16:11.737 no rip and replace required, 00:16:11.737 --> 00:16:15.307 and we're continuously evolving with new agentic AI capabilities 00:16:15.674 --> 00:16:18.677 that don't just provide insights, but increasingly take action, 00:16:19.611 --> 00:16:22.514 automatically updating claim statuses, 00:16:22.514 --> 00:16:25.484 triggering communications, managing workflows. 00:16:26.151 --> 00:16:28.754 ClaimBeacon was launched for personal auto, 00:16:28.754 --> 00:16:30.856 but I'm excited to say we're rapidly expanding across 00:16:30.856 --> 00:16:33.859 property and commercial lines and especially insurance. 00:16:34.460 --> 00:16:37.396 We're delivering value today while building the agentic 00:16:37.396 --> 00:16:39.765 future of claims processing, 00:16:39.765 --> 00:16:43.402 a true testament to the exponential power of Deloitte's 00:16:43.402 --> 00:16:47.239 human ingenuity and expertise, combined with Deloitte platforms and agents. 00:16:49.608 --> 00:16:51.677 Now, let me shift to another industry. 00:16:51.677 --> 00:16:55.647 Mobility is entering one of the most transformational decades in its history, 00:16:56.582 --> 00:16:59.585 powered by data, intelligence, electrification. 00:16:59.818 --> 00:17:03.822 How we move people, goods, and communities is being reimagined and rewritten. 00:17:04.757 --> 00:17:08.460 What once centered on manufacturing vehicles is now an entire mobility 00:17:08.460 --> 00:17:12.798 ecosystem, connected, autonomous, shared, and electric, 00:17:13.465 --> 00:17:17.235 a shift that's creating not just disruption, but massive opportunity, 00:17:17.235 --> 00:17:20.205 an opportunity to rethink how mobility is designed, 00:17:20.439 --> 00:17:23.475 delivered, and experienced across every part of society, 00:17:24.376 --> 00:17:26.578 and that's why today we're excited to announce 00:17:26.578 --> 00:17:29.581 we are building Converge by Deloitte for Mobility, 00:17:29.615 --> 00:17:32.885 the newest Converge Storefront from Deloitte, connecting the full 00:17:32.885 --> 00:17:36.955 mobility value chain from software-defined vehicles to customer experience. 00:17:38.457 --> 00:17:41.293 With that, I'm also excited to share our first product 00:17:41.293 --> 00:17:44.797 within this portfolio, the Converge Mobility Subscription Service. 00:17:46.031 --> 00:17:46.765 Now, the first wave of 00:17:46.765 --> 00:17:49.768 transformation in mobility is about access over ownership. 00:17:50.702 --> 00:17:53.705 Built in collaboration with the leading vehicle subscription platform, 00:17:53.939 --> 00:17:57.176 Deloitte's Converge MSS Solution provides the digital backbone 00:17:57.543 --> 00:18:01.747 for new customer experiences, to make flexible transportation 00:18:02.047 --> 00:18:06.485 more affordable and accessible, while giving automakers and dealers 00:18:06.852 --> 00:18:09.588 a new model for recurring revenue. 00:18:09.588 --> 00:18:12.591 This platform is already being deployed across the western United States 00:18:12.958 --> 00:18:15.961 and one of the largest car dealer networks in the world, 00:18:16.628 --> 00:18:18.197 and we're not stopping there. 00:18:18.197 --> 00:18:20.599 Building on that foundation, we're exploring 00:18:20.599 --> 00:18:23.902 with a major global OEM, an original equipment manufacturer, 00:18:24.536 --> 00:18:27.539 how this same model can scale across markets, 00:18:28.207 --> 00:18:30.809 expanding profit pools beyond the first owner, 00:18:30.809 --> 00:18:35.048 monetizing both electric and internal combustion vehicles. 00:18:36.748 --> 00:18:39.284 Now, for the OEM, it's more than a new channel. 00:18:39.284 --> 00:18:41.420 It's a growth and loyalty engine. 00:18:41.420 --> 00:18:43.956 Bundled services like insurance, 00:18:43.956 --> 00:18:48.627 maintenance, and charging keep customers connected and coming back, 00:18:49.328 --> 00:18:51.730 all enabled through the Converge MSS Platform. 00:18:52.831 --> 00:18:54.166 Now for consumers, 00:18:54.166 --> 00:18:57.136 it delivers freedom of choice and lower barriers to access, 00:18:57.970 --> 00:19:01.773 and for our automotive clients, it creates a flexible circular business 00:19:01.773 --> 00:19:04.776 model built for the realities of today's market. 00:19:05.611 --> 00:19:07.246 And our innovations aren't just changing business 00:19:07.246 --> 00:19:10.215 models, they're also changing society. 00:19:10.516 --> 00:19:14.319 In Detroit, we're proving that innovation can also mean access 00:19:14.553 --> 00:19:17.556 today's mobility innovations for all citizens. 00:19:18.257 --> 00:19:20.926 Together with the City's Office of Mobility Innovation, 00:19:20.926 --> 00:19:26.265 we launched Accessibili-D, a zero-fare autonomous shuttle connecting seniors 00:19:26.265 --> 00:19:30.636 and people with disabilities to essential destinations safely and reliably. 00:19:31.870 --> 00:19:34.873 Deloitte built the car to cloud data platform 00:19:34.907 --> 00:19:37.876 that captures real-time sensor data from the fleet, 00:19:37.976 --> 00:19:41.280 helping city leaders as well as researchers continuously 00:19:41.280 --> 00:19:45.184 improve safety, accessibility, as well as rider experience. 00:19:46.385 --> 00:19:49.755 The impact, over 4700 rides completed to date, 00:19:50.622 --> 00:19:56.261 97% repeat ridership, and 100% satisfaction, proof that 00:19:56.261 --> 00:20:00.065 autonomous mobility can build trust as well as technology. 00:20:01.466 --> 00:20:04.803 Making the future of mobility a reality is a team sport. 00:20:04.937 --> 00:20:06.371 Beyond the solutions we build, 00:20:06.371 --> 00:20:09.141 we're also shaping the conversation. 00:20:09.141 --> 00:20:11.877 That's why we are using the power and trust of Deloitte 00:20:11.877 --> 00:20:16.415 to convene the entire ecosystem. At MOVE America 2025, 00:20:16.915 --> 00:20:20.152 we convened the industry's first autonomous mobility working group, 00:20:20.886 --> 00:20:25.157 bringing together OEMs, technology leaders, investors, and city officials 00:20:25.390 --> 00:20:30.462 from across the globe to align on trust, safety, and the business models 00:20:30.462 --> 00:20:33.465 that will take autonomy from pilot to scale. 00:20:34.733 --> 00:20:36.535 Converge by Deloitte for Mobility positions 00:20:36.535 --> 00:20:40.973 us as both a builder of solutions and a convener of the ecosystem, 00:20:41.506 --> 00:20:45.377 defining the future of movement, connecting software-defined vehicles, 00:20:46.378 --> 00:20:49.815 connected operations, customer experience, and the partnerships 00:20:50.015 --> 00:20:51.518 that bring them together. 00:20:53.452 --> 00:20:57.256 Now, let me take you to an industry that's close to my heart, sports. 00:20:57.256 --> 00:21:00.225 As I mentioned earlier, we've launched Converge by Deloitte for Sports 00:21:00.559 --> 00:21:03.829 and helped the International Olympic Committee deploy the Olympic Fan Data 00:21:03.829 --> 00:21:08.266 Platform in time for the Olympic Games Paris 2024, supporting 00:21:08.266 --> 00:21:12.704 impressive engagement results with sports fans locally and worldwide 00:21:13.405 --> 00:21:18.543 the unified fan data to provide deeper insights, advanced segmentation, 00:21:18.677 --> 00:21:22.381 and personalized audience engagement across Olympic digital channels 00:21:22.981 --> 00:21:26.585 with over 16 million fans engaged regularly during the games. 00:21:27.886 --> 00:21:31.556 Now, insights from the Olympic Fan Data Platform will help inform 00:21:31.556 --> 00:21:35.460 future digital engagement strategies for Milano Cortina 2026 00:21:35.460 --> 00:21:39.197 and LA 28, helping transform the future of sports. 00:21:40.365 --> 00:21:43.402 And what we learned is in sports, the reality is simple. 00:21:44.102 --> 00:21:46.705 Fan data is becoming the new currency. 00:21:46.705 --> 00:21:47.706 Teams and franchises 00:21:47.706 --> 00:21:51.343 that understand how to harness it aren't just improving experiences, 00:21:51.743 --> 00:21:54.746 they're unlocking entirely new revenue streams. 00:21:55.247 --> 00:21:58.183 In fact, data-backed partnerships in this industry 00:21:58.183 --> 00:22:02.020 are 25% more valuable than traditional sponsorship deals. 00:22:02.721 --> 00:22:06.158 Now, the opportunity is massive and the timing is now. 00:22:07.292 --> 00:22:09.295 So, today, I'm excited to announce the next chapter 00:22:09.295 --> 00:22:11.430 of Converge by Deloitte for Sports, 00:22:11.430 --> 00:22:14.433 the launch of our Converge Fan Engagement App. 00:22:14.833 --> 00:22:16.568 Now, this just isn't another app. 00:22:16.568 --> 00:22:20.505 It's the front door to the full Converge Suite directly integrated 00:22:20.505 --> 00:22:21.907 with the Fan Data Platform. 00:22:22.874 --> 00:22:25.877 It's already giving franchises what they actually need, 00:22:26.144 --> 00:22:29.514 for fans, personalized experiences that go far beyond game day; 00:22:30.248 --> 00:22:34.152 for teams, an understanding of who their fans are, not just how they behave 00:22:34.152 --> 00:22:38.023 in the arena, but how they spend, shop, and live outside of their sports lives; 00:22:38.790 --> 00:22:40.125 and for business, it's creating 00:22:40.125 --> 00:22:43.295 new revenue streams and smarter, higher-value partnerships, 00:22:43.895 --> 00:22:45.197 and it's already live. 00:22:45.197 --> 00:22:48.133 Professional teams across basketball and hockey and soccer are already 00:22:48.133 --> 00:22:51.136 using the platform because it just works. 00:22:51.269 --> 00:22:54.406 They get production-ready product now, fully customizable 00:22:54.506 --> 00:22:57.509 without the pain of a multiyear custom build. 00:22:58.310 --> 00:23:02.381 So, you've seen Converge solve a number of exciting industry-specific challenges, 00:23:02.714 --> 00:23:05.617 but now let's take a challenge that nearly every industry faces, 00:23:05.617 --> 00:23:08.320 sustainability and infrastructure resilience. 00:23:08.320 --> 00:23:11.523 I would like to invite to the stage Tom Boisvert, General Manager 00:23:11.523 --> 00:23:13.191 for Converge for Sustainability. Tom. 00:23:18.797 --> 00:23:19.699 Thanks, Brett. 00:23:20.699 --> 00:23:24.669 Organizations across all sectors are at a pivotal moment when it comes to 00:23:24.669 --> 00:23:28.840 balancing climate risk, critical infrastructure, and the rising use of AI. 00:23:29.474 --> 00:23:33.378 Maintaining robust operational performance while simultaneously 00:23:33.378 --> 00:23:37.048 achieving sustainable leadership isn't a challenge to be endured. 00:23:37.382 --> 00:23:43.321 This is a generational opportunity to drive innovation and gain market advantage. 00:23:43.321 --> 00:23:46.358 Organizations that strategically embed sustainability 00:23:46.358 --> 00:23:50.729 at the heart of their core strategy are doing more than just reducing risk. 00:23:51.296 --> 00:23:54.299 They're proactively seizing opportunities for growth, 00:23:54.599 --> 00:23:57.002 they're commanding better access to capital, 00:23:57.002 --> 00:24:00.005 and they're establishing themselves as long-term industry leaders. 00:24:00.872 --> 00:24:04.509 Accessing deeper insights into these opportunities is the key 00:24:04.509 --> 00:24:08.680 to unlocking the next wave of potential and empowering a more prosperous future, 00:24:09.381 --> 00:24:11.383 if you have the right solutions. 00:24:11.383 --> 00:24:14.920 And that's why we're excited to announce the expansion of Converge by Deloitte 00:24:15.053 --> 00:24:17.989 into sustainability and infrastructure. 00:24:17.989 --> 00:24:19.958 This isn't just a new tool. 00:24:19.958 --> 00:24:24.062 This is an integrated portfolio of AI-powered software and data solutions 00:24:24.262 --> 00:24:27.432 designed to help clients accelerate business outcomes. 00:24:28.066 --> 00:24:31.570 These capabilities strategically align sustainability opportunities 00:24:31.670 --> 00:24:34.606 to business value across your entire business. 00:24:34.606 --> 00:24:38.743 From day-to-day operations to supply chain, to new product innovation, 00:24:39.611 --> 00:24:42.447 they use data to strengthen confidence in your environmental 00:24:42.447 --> 00:24:45.984 reporting and disclosures, and they help you build a stronger, 00:24:45.984 --> 00:24:49.554 greener future with solutions for managing natural resources, 00:24:49.754 --> 00:24:53.592 infrastructure, environmental permitting, and modeling of energy systems. 00:24:54.860 --> 00:24:57.796 So, how exactly does this work? 00:24:57.796 --> 00:25:01.533 How do we help clients build that stronger, resilient infrastructure 00:25:01.733 --> 00:25:04.736 while protecting critical assets from climate risk? 00:25:04.903 --> 00:25:08.373 Converge addresses that challenge with Infrastructure Insights Pro, 00:25:08.373 --> 00:25:10.876 or IIP, where sustainability 00:25:11.042 --> 00:25:14.679 and infrastructure management come together to create tangible value. 00:25:15.380 --> 00:25:20.918 IIP leverages geospatial and AI capabilities to quickly configure infrastructure 00:25:20.918 --> 00:25:24.022 management solutions like vegetation and transportation management. 00:25:24.689 --> 00:25:27.959 It combines massive data volumes from public, enterprise, 00:25:27.959 --> 00:25:31.363 and geospatial sources and integrates with your existing providers. 00:25:33.198 --> 00:25:35.534 For one electric utility company, 00:25:35.534 --> 00:25:39.304 this includes supporting vegetation management around electric transmission 00:25:39.304 --> 00:25:42.841 lines to ensure safe and effective delivery of power to their customers. 00:25:43.642 --> 00:25:44.876 To bring this to life for our clients vision, 00:25:44.876 --> 00:25:49.281 we integrated AI with a digital twin and remote sensing. 00:25:50.148 --> 00:25:53.151 This helps them reduce operational and maintenance costs, 00:25:53.418 --> 00:25:57.689 improve grid reliability, and increase of both field and community safety 00:25:57.956 --> 00:26:01.226 through the proactive mitigation of wildfire ignition risk. 00:26:02.127 --> 00:26:05.763 Our approach, building trusted products that deliver from day one, 00:26:05.763 --> 00:26:09.568 is the same approach that's helping transform the future of operations. 00:26:10.268 --> 00:26:11.670 So Chan, show them how. 00:26:18.710 --> 00:26:21.046 During the surge of Industry 4.0 00:26:21.046 --> 00:26:24.683 and the adoption of smart factories, widespread IoT deployment, 00:26:24.983 --> 00:26:28.420 advanced automation, and integration of cyber physical systems, 00:26:28.653 --> 00:26:32.791 Deloitte opened The Smart Factory @ Wichita, a physical innovation 00:26:32.791 --> 00:26:36.161 hub for advanced manufacturing and supply chain transformation. 00:26:36.995 --> 00:26:41.199 Together with their curated ecosystem of collaborators and with hundreds 00:26:41.199 --> 00:26:45.570 of manufacturers, we invest in and innovate new technologies, 00:26:45.737 --> 00:26:51.476 platforms, robotics, AI, and other advanced capabilities in our working factory, 00:26:51.843 --> 00:26:54.846 a living R&D lab, before bringing it to market. 00:26:55.547 --> 00:26:59.918 In this next wave of technological evolution, we see businesses integrating 00:26:59.918 --> 00:27:04.723 agenetic AI, advanced robotics with physical AI, and ethical frameworks 00:27:04.723 --> 00:27:07.926 to reimagine the synergy between technology and people, 00:27:09.027 --> 00:27:12.163 but operations leaders are scrutinizing the value of AI, 00:27:12.564 --> 00:27:16.334 and many today still struggle to identify and scale what truly works. 00:27:17.335 --> 00:27:19.904 Their question is no longer what's possible, 00:27:19.904 --> 00:27:22.907 it's how do we scale with confidence, deliver ROI, 00:27:23.174 --> 00:27:26.144 and empower people? 00:27:26.311 --> 00:27:30.348 At this pivotal moment where global disruptions from geopolitical shifts 00:27:30.348 --> 00:27:34.119 to energy volatility challenge supply chain and network operations, 00:27:34.486 --> 00:27:38.056 I'm excited to announce that we are expanding the delivery of our 00:27:38.056 --> 00:27:43.328 comprehensive intelligent operations platform deep into our client subsectors 00:27:43.361 --> 00:27:46.598 as part of our Converge by Deloitte Suite of Industry Solutions. 00:27:47.766 --> 00:27:51.536 IntelligentOps is our agenetic AI native platform for operations. 00:27:51.903 --> 00:27:54.205 It's where we innovate alongside Deloitte's Alliance 00:27:54.205 --> 00:27:58.076 partner technologies and solutions to bring actionable insights 00:27:58.076 --> 00:28:01.980 powered by IT, OT, video, spatial, 00:28:01.980 --> 00:28:04.983 and other data sources to the front line. 00:28:05.650 --> 00:28:07.485 The platform allows us to deliver 00:28:07.485 --> 00:28:10.455 hyper-tailored capabilities and agents faster. 00:28:10.689 --> 00:28:15.894 It's paving the way for scaling of AI use cases for significant outcomes in sectors 00:28:16.261 --> 00:28:19.764 where there's zero tolerance for error. Outcomes for safety 00:28:19.764 --> 00:28:22.967 and compliance and, ultimately, people's lives can be at stake. 00:28:23.668 --> 00:28:28.106 So, adoption must balance speed with robust safeguards and transparency. 00:28:29.340 --> 00:28:31.808 Let's take a look at one of the many powerful applications 00:28:31.808 --> 00:28:35.547 and IntelligentOps with the latest vision AI technologies. 00:28:36.047 --> 00:28:39.050 IntelligentOps enables VLM native use cases 00:28:39.050 --> 00:28:42.754 that use vision language models with multimodal capabilities to see. 00:28:44.055 --> 00:28:45.256 In this visual here, 00:28:45.256 --> 00:28:48.693 discrete actions from a tenured worker are captured with video 00:28:48.693 --> 00:28:51.696 and then used to seamlessly upscale a new operator. 00:28:52.497 --> 00:28:56.668 Picture this VLM use case helping an industrial organization secure the 00:28:56.668 --> 00:29:00.872 US manufacturing supply base, or picture the VLM leveraging video 00:29:00.872 --> 00:29:05.143 feeds to create a data-backed proactive safety program to support the workforce. 00:29:06.511 --> 00:29:09.013 Deloitte brings decades of cross-functional industry 00:29:09.013 --> 00:29:12.183 knowledge with a deep understanding of what keeps supply chains 00:29:12.183 --> 00:29:15.186 connected and operations running smoothly. 00:29:16.187 --> 00:29:19.524 When the power of IntelligentOps meets the power of our people, 00:29:20.058 --> 00:29:24.462 manufacturers can transform, build resilience, and adapt to change. 00:29:25.897 --> 00:29:29.300 We're deploying IntelligentOps agents with an energy and chemicals company 00:29:29.300 --> 00:29:32.637 to support the maintenance of our nation's critical natural resources. 00:29:33.738 --> 00:29:36.608 A consumer products manufacturer is using our expert 00:29:36.608 --> 00:29:39.811 operations agent to drive faster root cause analysis, 00:29:40.612 --> 00:29:45.316 plus a life sciences greenfield site deployed a spatial data layer to optimize 00:29:45.316 --> 00:29:48.887 production of their biologic medicines that save lives. 00:29:50.121 --> 00:29:52.290 Today marks a new milestone. 00:29:52.290 --> 00:29:55.894 By integrating IntelligentOps into our Converge Industry Solutions, 00:29:56.261 --> 00:30:01.232 we simplify innovation, accelerating intelligent operations transformation 00:30:01.533 --> 00:30:05.537 that drive results and unlock new capabilities for scalable growth. 00:30:06.070 --> 00:30:07.573 Brett, back to you. 00:30:12.243 --> 00:30:12.979 Thanks, So. 00:30:14.479 --> 00:30:16.815 So, you've just seen Converge across health care, 00:30:16.815 --> 00:30:19.818 insurance, mobility, sustainability, and operations, 00:30:20.285 --> 00:30:24.355 each one built to solve specific industry challenges with speed and scale. 00:30:25.089 --> 00:30:26.324 Now, I want to shift gears 00:30:26.324 --> 00:30:29.060 and talk about a different kind of transformation challenge. 00:30:29.060 --> 00:30:32.063 How we're working with the government and the public sector 00:30:32.430 --> 00:30:35.800 because while we've shown how Converge solves problems for specific sectors 00:30:35.800 --> 00:30:38.970 and industries, the public sector requires something different, 00:30:39.370 --> 00:30:43.541 solutions that serve millions of people, navigate complex regulations, 00:30:43.541 --> 00:30:47.212 and deliver mission-critical outcomes for failure just isn't an option. 00:30:48.046 --> 00:30:51.749 We have a once in a generation opportunity to rethink how public services 00:30:51.749 --> 00:30:55.687 get delivered with technology, speed, and outcomes at the center. 00:30:56.821 --> 00:30:58.323 Please welcome Kathleen Purtill, 00:30:58.323 --> 00:31:02.226 who is our Government & Public Services Transition & Transformation Leader, 00:31:02.226 --> 00:31:04.629 to show you how we're bringing the same innovative mindset 00:31:04.629 --> 00:31:06.030 to serve the public mission. 00:31:06.030 --> 00:31:06.933 Kathleen. 00:31:12.503 --> 00:31:16.841 Public servants across the country are doing extraordinary work every day. 00:31:17.175 --> 00:31:20.445 They're delivering critical services, supporting families, 00:31:20.612 --> 00:31:22.680 and protecting our communities. 00:31:22.680 --> 00:31:26.184 They're solving complex challenges that touch millions of lives. 00:31:27.018 --> 00:31:31.656 This is a critical moment for our ability to support our government organizations 00:31:31.656 --> 00:31:36.194 and public servants with rapid technology adoption and modernization, 00:31:37.028 --> 00:31:40.965 and this administration has made it super-clear what they expect. 00:31:41.332 --> 00:31:44.335 They've told us question every requirement, 00:31:44.836 --> 00:31:49.374 challenge every business process, and automate everything. 00:31:50.008 --> 00:31:52.410 They want partners with skin in the game. 00:31:52.410 --> 00:31:56.281 They want partners who are going to commit to delivering outcomes. 00:31:56.948 --> 00:31:59.951 They want partners who can bring the commercial innovation 00:32:00.084 --> 00:32:02.921 and proven business models. 00:32:02.921 --> 00:32:06.124 That's Deloitte's Government & Public Services practice. 00:32:06.157 --> 00:32:07.892 That's us, that's who we are, 00:32:07.892 --> 00:32:10.862 and the good news is we're not playing catch-up. 00:32:10.862 --> 00:32:14.065 We're driving innovation on problems that matter deeply, 00:32:14.866 --> 00:32:17.869 how people access their benefits that support their families, 00:32:18.336 --> 00:32:21.339 how we build American manufacturing capacity, 00:32:21.406 --> 00:32:25.243 and how millions of Americans experience frictionless travel. 00:32:25.877 --> 00:32:27.278 In the next few minutes, 00:32:27.278 --> 00:32:31.282 we're going to hear about three fundamentally different examples and approaches. 00:32:32.450 --> 00:32:35.219 We're going to have a flexible subscription model, co-investment in 00:32:35.219 --> 00:32:42.026 domestic manufacturing, and a multi-alliance orchestration example. 00:32:42.026 --> 00:32:44.429 Each one solves a different problem, 00:32:44.429 --> 00:32:47.265 each one of these takes a different approach, 00:32:47.265 --> 00:32:49.934 but all share the same attributes, 00:32:49.934 --> 00:32:53.271 tech-first delivery, engineering-based solutions, 00:32:53.571 --> 00:32:56.574 and measurable outcomes that touch real lives. 00:32:57.208 --> 00:32:58.810 Let me show you what it looks like. 00:32:58.810 --> 00:33:01.946 So, we're going to start with something deeply personal, benefits. 00:33:03.047 --> 00:33:06.918 The US federal government is the largest employer in the country, 00:33:07.518 --> 00:33:11.589 with the responsibility to cover benefits for more than 9 million people, 00:33:11.923 --> 00:33:15.893 including federal employees, retirees, employers, their family members, 00:33:16.394 --> 00:33:22.033 spending over $600 billion each year on compensation and benefits. 00:33:22.166 --> 00:33:25.937 The Office of Personnel Management has managed that responsibility 00:33:26.204 --> 00:33:29.741 for over 30 years, with managing paper forms, 00:33:30.074 --> 00:33:33.277 disparate carrier systems, and lots of data limitations. 00:33:34.012 --> 00:33:36.047 They were looking for a change 00:33:36.047 --> 00:33:38.916 and they were looking to take on a new challenge. 00:33:38.916 --> 00:33:43.321 So, the Office of Personnel Management selected Deloitte as its partner 00:33:43.321 --> 00:33:47.325 to build and implement a program using our BenefitsIQ Platform, 00:33:48.226 --> 00:33:50.528 becoming the first centralized system 00:33:50.528 --> 00:33:53.531 of record for federal employee benefits. 00:33:53.564 --> 00:33:58.102 We deployed our technology and became the first system of record 00:33:58.102 --> 00:34:03.174 for federal employee benefits for over 1.6 million enrollees in just nine months. 00:34:04.275 --> 00:34:06.711 BenefitsIQ connects employees, 00:34:06.711 --> 00:34:10.515 their eligible family members, benefit vendors, and carriers. 00:34:11.049 --> 00:34:14.419 It provides end-to-end administration for health, dental, 00:34:14.419 --> 00:34:17.588 vision, life insurance, and retiree pensions. 00:34:18.322 --> 00:34:21.759 For the first time, the federal government can audit 00:34:21.959 --> 00:34:24.962 who receives health insurance in real time. 00:34:25.997 --> 00:34:30.268 The first rollout alone covered about 18% of the federal workforce 00:34:30.635 --> 00:34:35.506 as we served our US Postal Service employees, and in that rollout, we revealed 00:34:35.506 --> 00:34:39.277 approximately $1 billion of potential savings to the government. 00:34:40.111 --> 00:34:43.114 As we scale this across federal agencies, 00:34:43.214 --> 00:34:46.350 the platform is positioned to serve those 9 million Americans 00:34:46.584 --> 00:34:49.587 and could save billions more. 00:34:49.687 --> 00:34:52.890 We're prepared to deliver this as a software as a service 00:34:53.658 --> 00:34:56.394 on a gain-share basis that avoids 00:34:56.394 --> 00:34:59.397 the government having to put out large capital expenses 00:34:59.764 --> 00:35:03.734 and still meet its very important cybersecurity standards, 00:35:05.303 --> 00:35:08.840 but the true outcomes go beyond cost savings and technical achievement. 00:35:08.906 --> 00:35:12.677 This is about improving daily life for the millions who depend 00:35:12.677 --> 00:35:16.114 on the benefits of health care, financial security, and peace of mind. 00:35:17.148 --> 00:35:22.787 Build once, configure fast, and scale across agencies, 00:35:22.787 --> 00:35:25.790 and then we align our success with theirs. 00:35:26.324 --> 00:35:29.594 The second example takes us in a completely different direction. 00:35:29.894 --> 00:35:32.130 We're going to go from software platforms 00:35:32.130 --> 00:35:35.133 to physical manufacturing and American jobs. 00:35:35.566 --> 00:35:39.137 The United States faces a critical challenge in drone technology. 00:35:39.804 --> 00:35:42.807 We need domestic drone production. 00:35:43.040 --> 00:35:45.376 It helps us ensure security 00:35:45.376 --> 00:35:48.346 for a critical infrastructure and emergency response 00:35:48.980 --> 00:35:53.117 when the challenge is most manufacturing currently happens overseas, 00:35:53.751 --> 00:35:57.523 and this creates supply chain vulnerabilities and national security concerns. 00:35:58.523 --> 00:36:01.926 Deloitte identified a company that has technical capability 00:36:02.093 --> 00:36:06.631 to scale their US-based manufacturing of medium-sized drones 00:36:07.098 --> 00:36:10.068 that are important for tasks like infrastructure inspection, 00:36:10.068 --> 00:36:14.505 emergency response, border security, and defense applications. 00:36:15.339 --> 00:36:17.175 So, rather than just giving them advice 00:36:18.376 --> 00:36:21.479 on their supply chain or, you know, on their strategy, 00:36:21.512 --> 00:36:26.017 Deloitte is invested in helping scale their manufacturing operations 00:36:26.184 --> 00:36:29.687 by providing software integration, data analytics, 00:36:30.021 --> 00:36:34.392 marketing expertise, and real capital needed to build 00:36:34.392 --> 00:36:38.663 that production facility for the drones to be manufactured at scale. 00:36:39.063 --> 00:36:40.298 Think of it this way. 00:36:40.298 --> 00:36:43.768 The technical knowledge to build drones exists in many places, 00:36:44.001 --> 00:36:46.938 but scaling from prototype to mass production 00:36:46.938 --> 00:36:49.941 for the US market requires a different mindset, 00:36:50.174 --> 00:36:51.976 and that's where Deloitte comes in. 00:36:51.976 --> 00:36:55.046 We bring the right technology, the best 00:36:55.346 --> 00:36:58.916 technical support to support our client's mission, 00:36:59.317 --> 00:37:04.088 and this mission is to build the American production capacity for technologies 00:37:04.088 --> 00:37:07.925 that are critical to national security and economic competitiveness. 00:37:08.726 --> 00:37:11.629 Our approach creates tangible impact. 00:37:11.629 --> 00:37:15.166 American workers are employed in advanced manufacturing jobs. 00:37:15.766 --> 00:37:21.172 The US reduces its dependance on foreign suppliers for critical defense technology. 00:37:21.806 --> 00:37:24.275 Government agencies and commercial clients 00:37:24.275 --> 00:37:28.346 can source drones domestically with secure supply chains. 00:37:28.946 --> 00:37:31.515 Our business model reflects shared risk and reward. 00:37:31.515 --> 00:37:34.952 By investing in manufacturing partner, 00:37:35.086 --> 00:37:39.390 we don't succeed unless the US manufacturing succeeds. 00:37:39.991 --> 00:37:43.394 Our returns are directly tied to American manufacturing outcomes, 00:37:43.828 --> 00:37:47.298 which means US jobs, economic growth in local communities, 00:37:47.565 --> 00:37:50.534 and rebuilding domestic industrial capacity. 00:37:51.402 --> 00:37:55.306 This is software engineering and physical engineering working together, 00:37:56.007 --> 00:37:59.677 proving that our team doesn't just consult on what should happen, 00:38:00.244 --> 00:38:01.846 we invest in making it happen. 00:38:03.347 --> 00:38:06.617 Let me share one final example that likely impacts everybody 00:38:06.617 --> 00:38:09.687 in this room because you probably took a flight to get where you are. 00:38:11.155 --> 00:38:15.226 The United States is entering a decade of major global events. 00:38:15.393 --> 00:38:19.096 We have the 26 World Cup, Olympics game in LA 28, 00:38:19.697 --> 00:38:22.566 Olympic games in Salt Lake City in 34, and more. 00:38:22.566 --> 00:38:26.971 These events will bring unprecedented numbers of international travelers 00:38:27.405 --> 00:38:31.776 to the US at a time when our border infrastructure faces processing backlogs. 00:38:32.209 --> 00:38:34.845 We have legacy systems and security requirements 00:38:34.845 --> 00:38:38.549 that just aren't designed to deal with today's volume or complexity. 00:38:39.317 --> 00:38:41.218 The challenge isn't just operational, 00:38:41.218 --> 00:38:44.221 it's about how the world experiences America. 00:38:44.922 --> 00:38:48.359 Seamless travel, secure borders, and efficient processing 00:38:48.526 --> 00:38:52.697 shape the global perception of our government's capabilities. 00:38:53.364 --> 00:38:58.102 The solution requires advanced technology, sophisticated cybersecurity, 00:38:58.502 --> 00:39:02.573 resilient infrastructure, and exceptional traveler experience, 00:39:03.074 --> 00:39:06.711 capabilities that demand collaboration across multiple partners, 00:39:07.378 --> 00:39:10.514 across government and commercial partners. In government alone, 00:39:10.514 --> 00:39:14.685 you have Department of State, Customs and Border Patrol, and TSA. 00:39:15.820 --> 00:39:19.857 Deloitte has built a visa application and screening platform 00:39:20.257 --> 00:39:23.260 as a managed service business model, 00:39:23.561 --> 00:39:28.566 drawing on partner capabilities such as AWS's Cognito, Rekognition, 00:39:28.566 --> 00:39:33.771 and Clearspeed, an AI voice screening company. Supported by a digital credential, 00:39:33.804 --> 00:39:37.541 for the first time, passengers will have the option to submit the visa 00:39:37.808 --> 00:39:41.379 into a Trusted Enrollment Application through an intuitive app, 00:39:43.381 --> 00:39:48.452 with automated documents scanning, with biometric authentication and real-time 00:39:48.452 --> 00:39:52.089 status tracking, appointment scheduling, and payment fully integrated. 00:39:52.990 --> 00:39:55.760 The impact spans three critical areas: 00:39:55.760 --> 00:39:58.295 the opportunity to draw down real estate 00:39:58.295 --> 00:40:01.298 footprint by streamlining the physical application center; 00:40:01.799 --> 00:40:06.270 data sharing across disparate government IT portfolios, including ability 00:40:06.470 --> 00:40:09.473 for privacy and traveler opt-in for security; 00:40:09.774 --> 00:40:13.310 and passenger processing efficiencies across travel continuum 00:40:13.711 --> 00:40:16.781 with optimized security screening and border crossings, 00:40:18.015 --> 00:40:21.585 but again, the mission impact extends beyond efficiency metrics. 00:40:22.186 --> 00:40:25.389 Airport congestion affects millions of travelers annually, 00:40:25.389 --> 00:40:30.961 processing backlogs, delays business travel, family reunions, vacations. 00:40:30.961 --> 00:40:34.098 Legacy system failures create security vulnerabilities. 00:40:34.865 --> 00:40:38.136 The urgency is clear. Major events are forcing the government 00:40:38.136 --> 00:40:42.106 to modernize its infrastructure and quickly do it at scale. 00:40:42.706 --> 00:40:46.510 The solution is even clearer, multi-alliance orchestration, 00:40:47.011 --> 00:40:51.582 bringing together Deloitte's deep technical expertise with the right 00:40:51.582 --> 00:40:57.188 technology partners, coordinating complex integrations and delivering capabilities 00:40:57.421 --> 00:41:01.325 that government agencies need, but couldn't build in isolation. 00:41:02.460 --> 00:41:04.895 So, that was three different approaches, 00:41:04.895 --> 00:41:08.265 but there's one unifying principle across all of them, 00:41:08.833 --> 00:41:12.369 a focus on delivering trusted, secure outcomes 00:41:13.604 --> 00:41:16.707 through Deloitte-led innovation, engineering, 00:41:17.341 --> 00:41:21.545 industry depth, and a curated ecosystem of alliance partners. 00:41:22.446 --> 00:41:26.016 These are tech-first approaches that deliver measurable outcomes 00:41:26.417 --> 00:41:29.420 for real people and real missions. 00:41:29.420 --> 00:41:33.190 Our Government & Public Services team is leading with agility 00:41:33.190 --> 00:41:36.427 speed on these transformation and its solutions. 00:41:36.994 --> 00:41:40.731 We're building platforms, investing in critical infrastructure, 00:41:40.998 --> 00:41:43.767 and operating at scale. 00:41:43.767 --> 00:41:46.770 We're orchestrating technology alliances. 00:41:47.004 --> 00:41:50.541 The model adapts to the mission and the mission is personal, 00:41:51.141 --> 00:41:55.212 supporting households, creating jobs, protecting our borders, 00:41:56.313 --> 00:41:59.016 and delivering the services that people rely on. 00:41:59.016 --> 00:42:00.000 (end)