WEBVTT X-TIMESTAMP-MAP=LOCAL:00:00:00.000,MPEGTS:0 00:03.136 --> 00:04.704 Hi, I'm Richard Baderman. 00:04.838 --> 00:06.473 I'm a Partner in Deloitte UK's 00:06.840 --> 00:08.808 Life Sciences Technology Strategy 00:08.908 --> 00:10.343 and Transformation Practice. 00:10.744 --> 00:12.846 And I'm here today with my client, 00:13.113 --> 00:15.048 Dinesh Krishnan, who is the Global 00:15.048 --> 00:16.516 Head of Enterprise Platforms. 00:16.916 --> 00:18.184 Welcome to Deloitte's From 00:18.218 --> 00:19.452 Insights to Impact video series. 00:20.453 --> 00:21.955 So Dinesh, thank you for your time. 00:22.188 --> 00:23.456 Thanks Richard for having me here. 00:23.590 --> 00:23.990 Pleasure. 00:24.124 --> 00:25.992 Why don't we start and talk a 00:25.992 --> 00:27.694 little bit about your role and 00:27.694 --> 00:29.162 maybe the situation you inherited. 00:29.396 --> 00:31.464 So I started in AstraZeneca in August, 00:31.464 --> 00:33.633 2022, as you know Richard, and my role 00:33.666 --> 00:35.769 was to reset up the whole enterprise 00:35.769 --> 00:37.570 platforms capabilities and ServiceNow 00:37.570 --> 00:39.472 was the first platform that I inherited. 00:39.839 --> 00:42.442 I inherited a legacy platform, a platform 00:42.442 --> 00:44.544 that was not driving the business 00:44.544 --> 00:46.446 value change that we wanted to enable. 00:46.446 --> 00:47.614 We had a big ambition. 00:47.781 --> 00:50.216 Ambition 2030 to get 20 00:50.216 --> 00:51.785 new medicines out there. 00:52.052 --> 00:53.720 We wanted to grow the company from a 00:53.720 --> 00:56.089 35 billion to 80 billion organization. 00:56.122 --> 00:57.524 We want to be at carbon zero. 00:57.957 --> 00:59.559 And we always knew that 00:59.592 --> 01:01.461 ServiceNow could be the platform 01:01.461 --> 01:02.796 that will power the agenda. 01:02.996 --> 01:05.031 So clearly you had to make a change, 01:05.031 --> 01:06.399 and it's very interesting of course, 01:06.399 --> 01:07.667 because you talked about the fact 01:07.667 --> 01:10.070 that the platform was constraining the 01:10.070 --> 01:11.971 ability to change and to transform. 01:12.172 --> 01:13.773 But equally, AstraZeneca's been going 01:13.773 --> 01:15.608 through huge growth, and they've got 01:15.608 --> 01:17.577 an absolutely fantastic ambition to 01:17.577 --> 01:19.379 double again over the next five years. 01:19.379 --> 01:20.647 Launch 20 medicines. 01:20.647 --> 01:23.183 Increase operating margins. 01:23.483 --> 01:25.118 Maybe just touch a little bit on the value 01:25.118 --> 01:28.822 case and how by replatforming ServiceNow 01:28.822 --> 01:30.190 would actually unlock some of that value. 01:30.490 --> 01:32.892 So we had a lot of transformation 01:32.892 --> 01:35.428 programs that kicked off even way before 01:35.428 --> 01:36.930 we got into replatforming program. 01:36.930 --> 01:38.631 We had future of work in terms of 01:38.631 --> 01:41.134 reimagining how our workforce will 01:41.134 --> 01:43.336 operate going forward, especially with 01:43.503 --> 01:45.939 getting, the offshore capabilities up 01:45.939 --> 01:48.908 across Mississauga, Lisbon, Warsaw, 01:48.942 --> 01:50.777 Chennai, Guadalajara, everywhere. 01:51.144 --> 01:52.545 Then we had this whole thing in 01:52.545 --> 01:54.080 terms of vendor demand management, 01:54.080 --> 01:55.949 how do we simplify in terms of 01:56.349 --> 01:58.551 buying and procuring items, right? 01:58.551 --> 02:00.220 To kind of simplify the whole journey. 02:00.220 --> 02:02.122 Then creating complex procurement 02:02.122 --> 02:03.590 of sourcing strategy around that. 02:03.756 --> 02:04.724 Everything had to be 02:04.724 --> 02:06.059 enabled by a platform. 02:06.326 --> 02:08.528 We took chances and we went through with 02:08.728 --> 02:11.297 what we had on the legacy platform, but we 02:11.297 --> 02:13.633 knew the more we tried to get things done 02:13.733 --> 02:16.002 it became harder and harder and harder. 02:16.569 --> 02:18.304 And then on top of that, we knew 02:18.304 --> 02:19.839 the organization is going to change. 02:19.873 --> 02:21.307 There is a lot of other programs 02:21.307 --> 02:21.941 that were coming through. 02:21.975 --> 02:23.543 GBS acceleration is 02:23.543 --> 02:24.477 going to be kicking off. 02:24.711 --> 02:26.412 We have IT optimization 02:26.412 --> 02:27.313 that was coming through. 02:27.313 --> 02:29.215 Then we have the whole R&D space 02:29.215 --> 02:30.450 that needs to be capitalized. 02:30.984 --> 02:32.752 We knew ServiceNow had the 02:32.752 --> 02:34.687 power to deliver that, but not 02:34.687 --> 02:36.089 in the conditions that we had. 02:36.189 --> 02:38.491 So we had to make a change and we 02:38.491 --> 02:40.226 wanted to come together in partnership 02:40.226 --> 02:41.828 with Deloitte and ServiceNow to make 02:41.828 --> 02:44.664 that happen because, we had to deliver 02:44.697 --> 02:46.900 lifesaving medicines to our patients. 02:47.000 --> 02:49.636 So clearly a significant business 02:49.636 --> 02:51.771 case, a hugely justified business 02:51.771 --> 02:53.640 case in the context of AstraZeneca's 02:53.840 --> 02:55.808 strategic ambition, but also one 02:55.808 --> 02:57.844 that I'm very aware of, had quite a 02:57.844 --> 02:59.779 strict timeframe associated with it. 02:59.913 --> 03:01.347 A program of that magnitude, at 03:01.347 --> 03:03.116 the time, many people were talking 03:03.116 --> 03:05.018 about all that could be 18 months. 03:05.418 --> 03:06.119 You had nine. 03:06.186 --> 03:07.053 Tell me a little bit about 03:07.053 --> 03:07.854 how you coped with that. 03:07.921 --> 03:09.322 We went through the industry. 03:09.355 --> 03:11.124 We talked to our partners 03:11.124 --> 03:13.793 across every sector. 03:14.260 --> 03:15.728 We even talked with ServiceNow. 03:16.329 --> 03:17.997 Everyone who has done that, 03:17.997 --> 03:20.366 took us about 18 to 24 months. 03:20.567 --> 03:22.368 The company that came really, really close 03:22.368 --> 03:24.804 to us at that point of time was banking. 03:24.837 --> 03:26.206 The complexity they had 03:26.206 --> 03:27.807 mirrored what AstraZeneca had. 03:28.274 --> 03:30.877 But it was something that, we were pre-warned 03:30.877 --> 03:33.012 to say it's not gonna be an easy journey. 03:33.413 --> 03:34.814 It's gonna be a journey that, 03:34.814 --> 03:37.183 you gotta make some complex 03:37.183 --> 03:38.651 decision and you gotta be really 03:38.651 --> 03:40.320 brutal in terms of the execution. 03:40.787 --> 03:43.756 I always believed that if I had the right 03:43.756 --> 03:46.826 platform, if I had the right partner, 03:47.227 --> 03:49.162 and if I had the right enterprise 03:49.162 --> 03:51.731 spirit across the organization, plus 03:51.731 --> 03:53.433 the right sponsorship from the top. 03:53.766 --> 03:55.602 We can accelerate this journey. 03:56.002 --> 03:57.737 Because we are in the business of 03:57.737 --> 03:59.439 delivering life-saving medicines. 03:59.706 --> 04:01.374 People are waiting for medicines to 04:01.507 --> 04:03.476 get out there and we don't have time. 04:03.843 --> 04:05.645 If I put myself in that situation, 04:05.678 --> 04:07.013 I want to get something for my 04:07.013 --> 04:08.448 family really, really quick. 04:08.748 --> 04:10.717 So we had to deliver the whole 04:10.717 --> 04:12.852 transformation in a record time. 04:12.986 --> 04:14.254 And when we came up with a plan 04:14.254 --> 04:15.989 with Deloitte to say, we are able 04:15.989 --> 04:17.490 to achieve that within nine months. 04:17.790 --> 04:19.759 We say, we gotta put brutal focus on 04:19.759 --> 04:21.728 that and deliver according to the plan. 04:22.028 --> 04:23.763 It is something that we had to do. 04:23.763 --> 04:25.098 It's not something that we wanted 04:25.098 --> 04:26.733 to do, but we had to do it. 04:26.833 --> 04:28.201 We really, really appreciate your 04:28.201 --> 04:29.769 partnership and the way that you 04:29.769 --> 04:31.537 are able to clear paths for us, 04:31.638 --> 04:32.839 and it's very, very interesting. 04:32.839 --> 04:34.774 You talk about just how important 04:34.774 --> 04:36.542 it is to make sure that we 04:36.542 --> 04:38.511 made that timeframe stick. 04:38.711 --> 04:40.246 Because as we know, every 04:40.246 --> 04:41.481 minute matters when it comes to 04:41.514 --> 04:43.082 delivering patients to medicines. 04:43.483 --> 04:45.818 Maybe with that theme in mind, maybe we 04:45.818 --> 04:47.220 just shift gears a little bit and talk 04:47.220 --> 04:48.821 about the innovation that's unlocked. 04:49.055 --> 04:49.922 Have you got maybe a couple of 04:49.922 --> 04:51.224 examples of the things that you 04:51.224 --> 04:53.259 are now doing as a consequence of 04:53.259 --> 04:54.827 a successful replatforming to make 04:54.827 --> 04:56.329 sure that every minute does matter. 04:56.562 --> 04:58.998 Now with having a brand new platform, 04:59.098 --> 05:00.800 that is operating across different 05:00.800 --> 05:02.935 functional areas across the enterprise. 05:03.136 --> 05:04.604 We can do a lot more. 05:05.104 --> 05:07.073 We have Agentic AI that's now 05:07.073 --> 05:08.808 in place to drive productivity 05:08.808 --> 05:10.243 and cost savings around that. 05:10.510 --> 05:12.045 It's not only in IT, we are looking 05:12.045 --> 05:13.680 in HR, we are looking in finance. 05:14.013 --> 05:15.381 We are looking at even capitalizing 05:15.381 --> 05:17.317 on R&D as well going forward. 05:17.684 --> 05:19.652 We are looking then in terms of move 05:19.652 --> 05:21.287 works, that's being introduced now into 05:21.287 --> 05:23.656 the ecosystem to drive productivity 05:23.656 --> 05:25.558 savings, where we give back time 05:25.558 --> 05:27.160 to the employees to do what really 05:27.160 --> 05:29.162 matters in terms of driving the 05:29.162 --> 05:31.397 whole molecule to patient processes. 05:31.864 --> 05:33.032 The next thing we are doing in this 05:33.032 --> 05:34.400 arena, is how do we revolutionize the 05:34.400 --> 05:37.236 back office in terms of GBS, bringing all 05:37.236 --> 05:39.372 these service lines through ServiceNow and 05:39.372 --> 05:41.240 fulfill that service through one single 05:41.240 --> 05:43.843 platform to the employee's community. 05:44.143 --> 05:45.712 And then there's a lot more that's 05:45.712 --> 05:47.180 coming through in the pipeline and 05:47.180 --> 05:49.215 I'm excited in terms of the roadmap, 05:49.549 --> 05:51.517 being in Knowledge 2025 and seeing 05:51.517 --> 05:53.720 the conversation that my IT leadership 05:53.720 --> 05:56.089 team, the Deloitte partnership, plus the 05:56.089 --> 05:58.091 ServiceNow leadership team coming together 05:58.091 --> 06:00.460 to talk about, what's next for AstraZeneca 06:00.693 --> 06:02.295 and all the capabilities for it. 06:02.562 --> 06:03.463 It excites me. 06:03.796 --> 06:05.998 There is going to be significant changes 06:05.998 --> 06:07.767 coming through the next one or two 06:07.767 --> 06:11.437 years to use the tech to deliver greater 06:11.437 --> 06:13.473 business outcome, especially to patients. 06:13.506 --> 06:13.740 Brilliant. 06:13.806 --> 06:15.541 Well, I absolutely share your 06:15.541 --> 06:16.876 excitement and your passion. 06:17.176 --> 06:18.878 Congratulations to you and your team on 06:18.878 --> 06:20.713 a very, very successful replatforming. 06:20.947 --> 06:21.948 It's been an absolutely pleasure. 06:22.181 --> 06:22.849 Thank you, Richard. 06:22.849 --> 06:23.116 Thank you.