WEBVTT
X-TIMESTAMP-MAP=LOCAL:00:00:00.000,MPEGTS:0

00:00.009 --> 00:03.269
My name is Sergio Amos.
I'm a partner at Deloitte operate.

00:03.279 --> 00:08.430
I'm here today with my colleague, Caroline Liz
who is managing finance operates in the US.

00:08.439 --> 00:10.550
How do you see the future of managed services?

00:11.090 --> 00:14.470
So we see the future of managed services really
on an evolution.

00:14.560 --> 00:18.819
You know, it really started with labor
arbitrage, moving work offshore,

00:18.829 --> 00:23.239
getting some one time savings.
But now we see our clients really looking for a

00:23.250 --> 00:26.129
sustained value.
How do they really get value back to their

00:26.139 --> 00:29.670
business at Deloitte?
Our value proposition for managed services

00:29.680 --> 00:32.310
operate.
What kind of activities do you see in managed

00:32.319 --> 00:34.389
services for us in operate? Yes.

00:34.639 --> 00:38.819
What we're seeing where clients typically
before we're only looking at transactional

00:38.830 --> 00:42.349
activities.
Now, what we're seeing is more knowledge based

00:42.360 --> 00:45.590
activity.
So within finance, you know, before it was an

00:45.599 --> 00:49.680
accounts payable invoice processing.
But now what we're seeing clients asking for is

00:49.689 --> 00:52.740
specialty accounting.
They're asking for financial planning and

00:52.750 --> 00:58.169
analysis helping setting up ce S for reporting
analytics areas that really going to drive more

00:58.180 --> 00:59.970
value back to their operations.

01:00.229 --> 01:02.729
So what is the value that Deloitte can bring?

01:03.069 --> 01:08.199
So Deloitte, I think a couple of areas where we
differentiate ourselves is really one is our

01:08.209 --> 01:12.260
breadth and depth.
So we can really look across the full finance

01:12.269 --> 01:16.959
value chain in order to bring if, if it's
around operational finance specialty,

01:16.970 --> 01:18.129
treasury tax.

01:18.489 --> 01:22.099
Um but we also infuse in that are
transformation.

01:22.199 --> 01:26.360
So we're not just looking at how to tactically
operate the process,

01:26.430 --> 01:30.180
but how do we infuse that into the latest
thinking around generative A I?

01:30.290 --> 01:35.089
What are we thinking about the latest trends
within finance so that we infuse that

01:35.099 --> 01:37.660
transformational element into the way that we
operate?

01:38.379 --> 01:41.360
So those are great points focusing on finance.
But beyond that,

01:41.370 --> 01:44.959
we also can add and integrate other services in
other functions.

01:44.970 --> 01:50.029
So like cyber security or a tax function, legal
marketing.

01:50.040 --> 01:53.309
And I think that there will provide even more
value on site finance.

01:53.330 --> 01:54.349
Yeah, that's a great point.

01:54.730 --> 01:59.550
Thank you Caroline for spending some time with
us today and for those of you who would like to

01:59.559 --> 02:04.190
know more about operate, please visit our
website at deloitte.com/operate.