WEBVTT 00:00:03.420 --> 00:00:08.883 Hi, my name is Girish Srinivasan, I am a TMT industry leader and 00:00:08.883 --> 00:00:12.470 helping drive ServiceNow solutions in the market with our clients. 00:00:12.512 --> 00:00:16.391 I'm here with my client, Avanti, who's a legal operations director at 00:00:16.391 --> 00:00:20.478 Dell, and we're here to talk about how is Deloitte driving insights 00:00:20.520 --> 00:00:22.439 to impact in our series today. 00:00:22.939 --> 00:00:24.065 Avanti, thanks for being here. 00:00:24.482 --> 00:00:29.029 I'd like to start off by asking you, you've been on a very transformative 00:00:29.404 --> 00:00:34.284 journey in terms of pioneering the art of the possible within the legal space. 00:00:34.325 --> 00:00:37.537 Could you talk a little bit about that overall journey and the tech-led 00:00:37.579 --> 00:00:40.582 transformation that Dell and the legal department is going through? 00:00:40.915 --> 00:00:41.458 Yeah, sure. 00:00:41.499 --> 00:00:45.545 So we've been on this journey for maybe seven or eight years now, 00:00:45.920 --> 00:00:50.967 and ServiceNow is just a part of that ecosystem that we've enabled. 00:00:51.301 --> 00:00:54.929 There are a number of technologies that we've put into place as part of being 00:00:54.929 --> 00:00:59.934 a tech-led department, what that really meant was integrating technology into 00:00:59.976 --> 00:01:04.147 our current work practices, and along the way, we've obviously had some successes. 00:01:04.230 --> 00:01:09.235 We've also had some challenges in that we have really tried to enable technology 00:01:09.277 --> 00:01:13.698 based on our current work practices, and I think we've been challenged over time to 00:01:13.698 --> 00:01:18.995 really start to redesign and rethink those processes so we're not bending 00:01:18.995 --> 00:01:23.833 the technology to conform to us, versus we're actually trying to change how we 00:01:23.833 --> 00:01:28.171 work so that we can leverage and maximize that technology, and I think ServiceNow 00:01:28.171 --> 00:01:32.550 was a great example of where we've really had to challenge those existing ways of 00:01:32.550 --> 00:01:36.262 working, and it's been a huge change for the team, but I think we're at a point 00:01:36.387 --> 00:01:41.643 where we are still really working through some of those foundational elements of 00:01:41.684 --> 00:01:48.024 driving self-service, making sure that we have data that's accessible and clean. 00:01:48.274 --> 00:01:52.320 We have work to do there, but I think that we're on a strong path to what we 00:01:52.362 --> 00:01:57.742 need to achieve to be able to garner the value of the AI capabilities that we've 00:01:57.784 --> 00:02:00.078 started to pilot and experiment with. 00:02:00.745 --> 00:02:04.707 Given that you use ServiceNow as one of your core platforms in legal 00:02:04.874 --> 00:02:07.836 as part of your overall technology stack, can you talk a little bit 00:02:07.877 --> 00:02:12.382 about the AI transformation given of the journey you're embarking on? 00:02:12.841 --> 00:02:12.966 Yeah. 00:02:12.966 --> 00:02:16.052 So it's evolving rapidly, as we all know. 00:02:16.177 --> 00:02:19.139 We are very much in the pilot and experimentation mode. 00:02:19.264 --> 00:02:23.143 I think there's a lot of excitement and energy around it, and so we're 00:02:23.184 --> 00:02:28.523 looking at how AI can really augment what we're doing, but also look at 00:02:28.565 --> 00:02:32.610 future opportunities for agentic and where those would get placed, but I 00:02:32.610 --> 00:02:37.615 think we've been on a journey of, okay, we've used it as a more of an assist. 00:02:38.032 --> 00:02:41.119 Now we're looking at in the here and the now we're using it as we're 00:02:41.119 --> 00:02:44.873 figuring out where we can augment, and then for the future, it's more 00:02:44.873 --> 00:02:49.878 about the agentic piece and actioning and all, and tasks being performed. 00:02:49.961 --> 00:02:53.214 So pretty much in line with, I think, a lot of organizations. 00:02:54.007 --> 00:02:58.678 Sounds great, and I think as I close out, I'd like to just hear from you. 00:02:59.179 --> 00:03:02.307 You have to select partners that you trust to work with. 00:03:03.433 --> 00:03:07.937 Could you talk a little bit about what made you choose Deloitte and then how 00:03:07.937 --> 00:03:09.397 we've partnered in the market together? 00:03:09.564 --> 00:03:11.733 Deloitte is a strong partner. 00:03:11.900 --> 00:03:13.735 Obviously, the trust is there, as you hit on. 00:03:13.985 --> 00:03:18.823 We like to think that you have a crystal ball on where the market perspectives 00:03:19.782 --> 00:03:22.035 are, where the market is going. 00:03:22.118 --> 00:03:26.289 We want to know that we have a partner who can really help illustrate some of 00:03:26.289 --> 00:03:33.254 the foresight of what challenges we might encounter, how we solve problems to set 00:03:33.296 --> 00:03:39.510 us up for some of the future outcomes that we want, and also debate with us, 00:03:39.552 --> 00:03:43.389 dialogue with us, and really help us challenge the status quo because I think 00:03:43.389 --> 00:03:47.393 we're all being asked to really look at things and turn processes upside down. 00:03:47.769 --> 00:03:51.814 We're at a critical juncture where we are changing the fabric 00:03:51.898 --> 00:03:53.399 of the entire organization. 00:03:53.733 --> 00:03:57.195 So I think it's really critical that we have a partner like Deloitte that can 00:03:57.403 --> 00:03:58.947 be on this important journey with us. 00:03:59.280 --> 00:04:01.574 Thank you, Avanti, for being here for this series. 00:04:01.658 --> 00:04:01.950 Thank you.