WEBVTT

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Welcome to Deloitte's From
Insight to Impact series.

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I'm Vikas Agarwal, Global
ServiceNow Operate Leader, and I'm

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here with my Operate colleagues.

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My name is Araja.

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I lead our India Delivery Center for
Enterprise Operations as a Service.

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Hello, I'm Sam Pearson, the
US ServiceNow Operate Leader.

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Hi, my name is Jishnu Mullick.

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I am the Enterprise Operations
as a Service leader for the US.

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So Jishnu, you work across a
number of technology platforms

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and across business processes.

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Can you share some insights on what
you are hearing from your clients

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about ServiceNow as a platform?

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With the feature set that
ServiceNow offers today, we should

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start looking at it as a set of
out-of-the-box business processes.

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Think about the client showing up to
work every day, and they should be able

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to log in using different personas

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so if I'm doing benefits admin work, or
I'm doing order-to-cash processing,

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or I'm processing invoices, I'm
doing collections, I should be able

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to just log in, get into the system,
my persona is there, and ServiceNow

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provides out-of-the-box feature set
for the software to help me do my work.

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That now comes with AI built-in, so
your journey to bringing in AI and

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delivering all the productivity that
you are looking for and compete in the

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marketplace is right there in front of
you inside your ServiceNow investments.

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Sam, would love to hear your perspective
on what does operate to innovate mean.

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It's not just about keeping the lights on.

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It's about driving continuous improvement.

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It's about making sure that the
enhancements are coming out on time, and

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more importantly, driving the innovation.

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The conversation around running the
platform and changing the platform

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should not be separate conversations,
because when they are, you are

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going to run into slower releases.

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The system breaks, the platform
breaks, and then just overall slow

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time to value, and that's why our
model really focuses on a few things.

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One, just very efficient
operational support.

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Second, speed to value when it comes to
enhancements, and the third most important

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thing is really around driving innovation,
and specifically the AI capabilities of

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the platform, driving those capabilities
across the enterprise, and I'm not just

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talking about the IT organization, I'm
talking across all of the businesses,

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finance, HR, supply chain, and the like.

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Araja, you run our
delivery centers in India.

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Would love to hear your perspective on how
we show up differently for our clients.

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We look at our center in India
as a center of thought leadership

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and innovation, which combined
with the delivery excellence.

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This is the primary reason we attract
the best talent, manage the lowest

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attrition, all of them working together
in a state-of-art infrastructure.

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We deliver value to our
clients through absolute focus,

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excellence, and the clear purpose.

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All of our delivery models are
built not only to enable and drive

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the efficiency in the IT landscape,
but also built them for future.

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Our approach is primarily
defined and designed for the next

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generation of service delivery.

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All of this together, we deliver
the clear business outcomes

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and the value for our clients.

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So the message is simple.

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ServiceNow is core, Operate is the
engine, Innovate is the outcome.

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When these elements come together,
our clients maximize value from the

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ServiceNow platform year after year.

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Thank you for being here.