WEBVTT X-TIMESTAMP-MAP=LOCAL:00:00:00.000,MPEGTS:0 00:03.640 --> 00:06.820 Hello. I would like to s- to, to start by welcome you 00:06.860 --> 00:13.520 all, to this last interview of our series, of our series of conversations that we are 00:13.600 --> 00:17.300 having about the future of cities, the future of urban ecosystems. 00:17.380 --> 00:23.740 My guest today is Miguel Pinto Luz, an old friend and a deputy mayor of the 00:23.780 --> 00:25.320 Cascais municipality. 00:26.060 --> 00:30.820 The city o- of Cascais is an example, that we want to showcase. 00:32.000 --> 00:37.480 it's a It's known as being a smart and very, very connected city. 00:38.640 --> 00:41.520 it's also our partner in this, in this study. 00:44.540 --> 00:51.400 g- given the city is the host, and I would say, is seen for Deloitte as the, a Deloitte, 00:51.620 --> 00:55.020 Deloitte Living Lab and an example for, for, for the world. 00:55.140 --> 00:56.880 We will start by an unavoidable question. 00:57.240 --> 01:01.080 What do you think was the impact of COVID in Cascais? 01:01.340 --> 01:05.000 You think you were ready. We were prepared, but we are using this for 01:05.040 --> 01:08.950 the new disruption that we need for the, the, the, the n- new future that 01:08.980 --> 01:10.200 w- we are n- now building. 01:10.380 --> 01:15.420 Now we are ha- having more and more data from all the, the, the health centers that we have 01:15.460 --> 01:20.660 in place. we are now more than 50% of our personnel is 01:20.700 --> 01:27.540 working from home is a game changer in terms of, the use of the mobility, the use of 01:27.580 --> 01:32.440 office space, in terms of sustainability, in terms of emi- emissions of, of CO2. 01:32.540 --> 01:38.450 We are using those challenges as opportunities- Yeah to create a new way o- o- 01:38.450 --> 01:42.300 of living in Cascais, a new way of implementing a, a sustainable city. 01:42.920 --> 01:44.020 What is your vision for the city? 01:44.800 --> 01:49.620 Why is it important for, for, for Cascais also to be a living lab of Deloitte? 01:49.880 --> 01:52.840 Our, our, our vision o- of a city i- is quite simple. 01:52.960 --> 01:59.420 The city is the, the place where you, implement your project of happiness together 01:59.460 --> 02:03.520 with your family, where you raise your, your children. 02:03.580 --> 02:09.619 So it's right in the kernel, in the, the core of your our life as humans. 02:09.680 --> 02:14.329 So Deloitte for us is, is, is, is also very, very important. 02:14.760 --> 02:16.140 We are here in this control center. 02:16.580 --> 02:21.769 It is a, a, a, a creation of the, both, both, both sides. 02:22.000 --> 02:26.930 We need to, to connect the public sector with the private sector, and, and Deloitte is 02:27.000 --> 02:31.740 helping us on, on that movem- on that, on that movement because you have offices all over the, 02:31.760 --> 02:35.200 the place. You share knowledge, and we are right in the 02:35.260 --> 02:41.020 middle of that storm of knowledge, of data that you are collecting now, and this, this is 02:41.080 --> 02:44.989 very important for us. And being a part of this study, listening for 02:45.040 --> 02:50.620 the best practices worldwide, and, having Cascais as a living lab, and we like to be 02:50.640 --> 02:53.540 early adopters. We, we have investment capabilities. 02:53.600 --> 02:57.280 We, we, we, we like to, to, to, assume risk. 02:57.980 --> 03:01.920 this, this, this crisis is, will not be the, the, the, the final crisis. 03:02.000 --> 03:08.930 So being one step ahead is the, the most important, hedge that we can f- have for the 03:08.980 --> 03:12.040 future, and Deloitte is helping us to be one step ahead. 03:12.880 --> 03:19.190 I would say on the journey to become smarter, as I would say you, y- you are one of o- one 03:19.260 --> 03:22.860 of the leaders. What were the, the, the, the critical success 03:22.940 --> 03:24.320 factors that made you achieve these? 03:24.580 --> 03:31.480 I, I must say that Cas- th- this Cascais is a, a strong, municipality in terms of 03:31.640 --> 03:33.840 in financial terms. Our budget is quite big. 03:33.870 --> 03:36.980 It's the second largest budget in, in the entire country. 03:38.520 --> 03:44.280 that gives us firepower for, to, to invest in centers like this and to invest i, i- in new 03:44.320 --> 03:46.660 technology, invest in studies and all that stuff. 03:47.400 --> 03:48.700 that's an, an advantage. 03:49.020 --> 03:54.150 But we have found the same hurdles as, as you have in, in different cities around the 03:54.240 --> 03:56.560 country and around, and, and around the world. 03:56.940 --> 04:00.160 The first hurdle is the public sector in, in itself. 04:01.300 --> 04:07.900 the public sector has, its own rules that, are quite, 04:08.560 --> 04:14.980 strict, and that, that give, don't give us the, the, the necessary elasticity 04:15.600 --> 04:22.580 to work with a company like, Deloitte and to bring, aboard, new, 04:22.900 --> 04:24.920 players for the ecosystem. 04:25.000 --> 04:27.200 The second hurdle is HR. 04:28.380 --> 04:32.660 we have a, a headcount of more than 3,200, employees now. 04:32.940 --> 04:39.780 We cannot pay enough to, to award, talent and to award, 04:41.200 --> 04:46.240 and reward the achievement of KPIs and the, the achievement of goals. 04:46.860 --> 04:52.040 Those two hurdle are qui- are, are quite difficult for us to, to overcome, but I think 04:52.100 --> 04:53.840 we are already one step ahead. 04:54.040 --> 04:58.550 Why do you feel it's important for the for f- for you as city leaders to make sure that, 04:58.700 --> 04:59.820 that the citizens participate? 05:00.120 --> 05:05.900 I see now a huge gap between the body of voters, the, the, the electors, and the 05:06.000 --> 05:07.800 elected like myself. Yeah. 05:07.880 --> 05:14.580 And I'm here for now 18 years, and in all these 18 years, my effort was to 05:14.660 --> 05:21.460 fulfill that, that, that gap, to fill that gap, and to, to create a trust, level playing field. 05:21.780 --> 05:28.469 And the best way to, gain the trust of the population, of the citizens, 05:28.600 --> 05:30.060 is to share power with them. 05:31.660 --> 05:38.660 power doesn't belong anymore just for the, the pinnacle of the pyramid or to the guy in 05:38.700 --> 05:39.780 the top of that pyramid. 05:40.120 --> 05:46.500 Power must be shared with each and every actor in, in this, script that is the 05:46.540 --> 05:48.160 development of the, of a city. 05:48.740 --> 05:52.540 And that's our goal, and that's why we have implemented the participatory budget. 05:52.720 --> 05:57.780 Our citizens are helping us creating, the future of Cascais. 05:58.300 --> 06:02.290 We don't believe in, in, in a, a top-down approach. 06:02.480 --> 06:08.728 We believe, we strongly believe-Again, in an equilibrium of a top-down approach together 06:08.768 --> 06:11.908 with a bottom-up approach with a grassroots movement. 06:12.828 --> 06:19.028 these two dimensions fighting each other, it's good for building up trust, 06:19.448 --> 06:24.578 but it's even better, to create new solutions for the city. 06:24.608 --> 06:31.568 Two topics I've heard many times, from you is the relevance of data, the relevance 06:31.668 --> 06:35.078 to of, of optimizing, your operations. 06:35.168 --> 06:40.788 That's, maybe why we are seated here, on, on your, in your command center. 06:41.408 --> 06:45.368 How did H-how is this command center changing the way you are managing the city? 06:46.028 --> 06:49.248 And how, how, how do you think it may evolve in the future? 06:50.128 --> 06:54.388 This command center is, the brain of the city nowadays. 06:55.788 --> 07:00.868 it's where we, we collect all the, the data points that we are now, 07:03.648 --> 07:09.048 collecting from all the sensors that we have in place, all the, the apps, all the sites, 07:09.188 --> 07:10.768 all the emails, all the calls. 07:11.948 --> 07:18.108 All these data points are being collected in this, in this center, and maybe 75 to 80% of 07:18.168 --> 07:23.008 all our issues in the city are solved in this, i-in this place. 07:23.028 --> 07:28.588 Another game changer is, what you, Deloitte, 07:29.988 --> 07:34.688 invited us, to do that is the first command center with, 07:35.748 --> 07:39.288 predictive capabilities to try to anticipate the future. 07:39.448 --> 07:41.728 That's what citizens want in the future. 07:42.308 --> 07:47.648 Citizen don't, doesn't want a city that reacts, to what is happening. 07:48.808 --> 07:55.728 the cities citizens are asking for cities that will anticipate the future, and that's what 07:55.808 --> 08:00.948 AI and all the, the, the, the, the knowledge th-that we are collecting here and with, with 08:01.008 --> 08:04.268 your engines, that's what, what we are doing here right now. 08:04.758 --> 08:10.268 And these two dimensions together will allow us to be the first city in the entire world to 08:10.448 --> 08:12.408 sign an SLA with our citizens. 08:12.558 --> 08:19.028 And that SL-SLA will only be possible because of this, that Deloitte together with 08:19.068 --> 08:20.468 Cascais we have built. 08:20.988 --> 08:26.418 How, how are you using data and leveraging on technology in order to increase the well-being, 08:26.448 --> 08:29.038 livability, health of your population? 08:30.128 --> 08:34.388 We, we like to say that we are a smart city for more than six hundred and fifty years. 08:35.108 --> 08:41.108 Smart city is a city that can solve a problem of citizens in a very efficient, 08:41.448 --> 08:42.808 sustainable way. 08:43.798 --> 08:49.798 Y- technology is a mean to achieve, that mission that we have in place, that is to make 08:49.808 --> 08:53.688 Cascais the best place for you to live a day or a lifetime. 08:53.728 --> 08:56.708 So technology's a, a part of the system. 08:56.998 --> 09:03.808 It's not an, an entity in itself, but it's a mean that facilitates the, the path for that 09:03.868 --> 09:05.948 vision of making Cascais the best place to live. 09:07.148 --> 09:12.788 what was the role of technology and, this command center, if some, of course, on the 09:12.828 --> 09:16.368 fight against COVID? All the citizens that wanted to, to, to make a 09:16.408 --> 09:20.918 test, they will call to the call center of the municipality in this control center, and they 09:20.948 --> 09:23.248 can, schedule a, a test. 09:23.328 --> 09:27.828 Healthcare authorities, they don't have the means, so we, we have helped the health 09:27.908 --> 09:32.668 authorities, the, the, the, the, the national health authorities, creating dashboards, 09:33.868 --> 09:40.588 creating heat maps, trying to find, anticipate the next step of 09:40.708 --> 09:42.808 this, virus. 09:43.188 --> 09:49.608 My team was working in a daily basis trying to, to, to, to, to, to use technology to help 09:50.168 --> 09:54.028 on, building up knowledge surrounding CO-COVID. 09:54.288 --> 09:59.928 All the vaccination process is being, managed by my team. 10:00.288 --> 10:04.558 We have the people, we have the knowledge, we have the technology, and we are working. 10:05.268 --> 10:07.928 And the Deloitte again it's, is helping us on this process. 10:08.488 --> 10:09.808 Why did you decide to do this study? 10:10.168 --> 10:17.028 I'm a scientist, so, I believe in, in, in research, and we need to, to, to deep dive 10:17.088 --> 10:23.968 in, in data, in knowledge, in interviews like this one to, to, to know and sense the world. 10:24.388 --> 10:29.748 being humble, we, we are able to see that others are doing better than us. 10:30.268 --> 10:36.408 These two were the, the fuel for the engine for this partnership and to, to, to be a part 10:36.588 --> 10:40.808 in, in this study. And I think, the study started right in the 10:40.868 --> 10:47.488 pres- in, in the, the perfect moment to try to find out a sustainable way, a-a-and a healthy 10:47.588 --> 10:53.188 way of, a exit of this, of this, huge crisis. 10:53.808 --> 10:54.808 What do you think will come next? 10:54.868 --> 10:59.188 What are the, the top three, urban trends you would like to highlight? 11:00.498 --> 11:03.568 The first one is smart mobility that we are already implementing. 11:04.108 --> 11:08.428 We have a, a strong approach trying to anticipate the moment of a zero 11:08.508 --> 11:10.288 neutra-neutrality city. 11:10.488 --> 11:16.788 One of the most important steps is to create a sustainable, low emissions, 11:17.498 --> 11:18.988 and efficient mobility system. 11:19.168 --> 11:21.588 The second would be gree- green planning. 11:21.828 --> 11:23.848 And the third one is the fifteen minute city. 11:23.908 --> 11:29.368 That vision will impact in mobility, will impact in sustainability, will impact in the 11:29.428 --> 11:30.988 quality of life of our citizens. 11:31.228 --> 11:37.668 So these three are the, the top ones that top trends that I will put in the, in the top 11:37.728 --> 11:39.608 priorities for the Cascais of the future. 11:40.728 --> 11:47.208 what do you think needs to change, in the governance of municipalities i-i-in order for 11:47.228 --> 11:54.008 you to be, fast and agile on fighting, one good example, on fighting COVIDs of this world 11:54.128 --> 11:57.088 or even on, on, on, on climate change fight? 11:57.368 --> 12:02.548 This control center, again, is, is, is the vision of that because you don't have those 12:02.568 --> 12:04.588 silos here. You have all the verticals here. 12:04.888 --> 12:10.408 So this is the first step to, to, to, destroy those silos. 12:10.728 --> 12:15.878 The second thing that we are doing is to create like an ErasmusOf, within the 12:15.898 --> 12:22.718 municipalities trying to, together with our HR, putting people, 12:24.138 --> 12:27.478 moving people, between all those silos. 12:27.598 --> 12:34.358 We are trying to make, the organization more el- el- elastic, and the, the movement 12:34.418 --> 12:37.838 within the municipalities is quite aggressive now. 12:38.058 --> 12:44.728 So creating the vision that we are one, one, team, and this team together 12:45.298 --> 12:50.858 wants to, to win the championship, and the championship is to create and, and increase 12:50.978 --> 12:52.618 quality of life for our citizens. 12:52.758 --> 12:58.078 Jeff Merritt, from the World Economic Forum, he commented that we, 12:59.438 --> 13:04.458 the long-term urban planning should, should, be revised, let's call it like that. 13:04.538 --> 13:08.978 What's your view on that? Quite agree with, with him, because the, the 13:09.018 --> 13:15.808 tradition was to create plans, 10 year, for 10 years, and that's not, 13:16.758 --> 13:18.018 possible anymore. 13:18.098 --> 13:24.198 So you may have the vision for 10 years, but then you must have the means for, 13:25.818 --> 13:27.618 fast prototyping of territory. 13:29.058 --> 13:35.078 if you want to change, an area, a region within the municipality, you need to create an 13:35.118 --> 13:41.518 ag- an, an agile approach and fast prototype, and, try to 13:41.638 --> 13:43.238 change, the system. 13:43.458 --> 13:50.218 And those fast prototyping process could be, case studies for the 13:50.318 --> 13:55.038 long-term planning. How do you see the role of, public-private 13:55.118 --> 13:59.098 partnerships, ecosystem management, what you have been doing, and I know that it's, it's a 13:59.158 --> 14:04.538 lot, and what are the areas that, where, where you see public partnerships working best? 14:05.078 --> 14:10.548 This is quite in the kernel of our, of our strategy to create that n- new bond between 14:10.578 --> 14:17.558 the private and the public sector, and I think areas such as, knowledge, 14:18.098 --> 14:22.378 education, it's quite important, and that's what we are doing in Nova School of Business 14:22.398 --> 14:26.448 and Economics. For instance, we have, public together with 14:26.448 --> 14:31.318 private offering good mobility in, in, in, in the, in the, in, in the city. 14:31.338 --> 14:36.278 The quite, four Ps, private, public, people, and partnerships. 14:36.338 --> 14:41.918 So, so these Ps are quite in, in the, in the, in the center of our everything that we do. 14:42.498 --> 14:46.378 We are also We are always trying to find out new delights to work with us. 14:47.118 --> 14:52.298 We are always trying to find the best people in the public and private to work with us. 14:52.838 --> 14:54.418 How, how do you see this evolving? 14:54.478 --> 14:58.638 How, how do you think is the best, model for this collaboration to occur? 14:58.918 --> 15:01.618 How relevant is that for, for Cascais? 15:02.638 --> 15:05.038 What's your view on that? I think the future is 15:05.258 --> 15:06.418 collaboration between cities. 15:06.458 --> 15:11.278 When the national governments are losing power for European Union or the federal governments, 15:11.618 --> 15:14.058 and they are losing power for municipalities and regions. 15:14.598 --> 15:17.848 Cities are in, in, are growing in terms of power. 15:18.218 --> 15:24.668 You will need collaboration, and collaboration, in all the dimensions, in mobility, in safety, 15:25.178 --> 15:31.958 in security, in urban policies, in all the dimensions that you can 15:31.998 --> 15:35.658 find out. But there's one dimension that is quite 15:35.698 --> 15:40.408 important, is, the mobility of people between the cities. 15:40.998 --> 15:46.898 So collaboration on sharing knowledge, sharing good practices, and collaboration on the city 15:46.938 --> 15:48.958 roaming, vision. 15:49.298 --> 15:55.658 How do you see How important, you see the collaboration between, an alignment between 15:55.718 --> 15:57.218 national and local strategies? 15:57.858 --> 16:02.978 I'm a strong believer on a, on a European level approach and local 16:03.038 --> 16:04.398 approach and regional approach. 16:04.618 --> 16:10.718 The national dimension will lose and will lose more, influence in the future, 16:12.358 --> 16:17.978 in my point, in my, my, i- in my view, because they are losing, 16:19.598 --> 16:23.538 importance, in that strategical approach. 16:23.778 --> 16:30.378 80% of all the decisions in terms of investment in the country are, guided by, 16:30.818 --> 16:34.078 European Union. Cities, they don't depend anymore. 16:34.118 --> 16:37.798 For instance, Cascais, we don't have a single euro from the national budget. 16:37.898 --> 16:42.978 A single euro. so we are quite independent in terms of, in 16:43.038 --> 16:44.098 financial terms. Yeah. 16:44.158 --> 16:45.318 So this is a trend. 16:45.738 --> 16:47.138 We are creating local taxes. 16:47.218 --> 16:52.477 We are creating new mechanisms for the financial, for new, new sources of revenue. 16:52.858 --> 16:58.138 So, cities in the future will work like small, nations. 16:58.418 --> 17:02.598 in the future, more important than national governments will be corporations, public and 17:02.618 --> 17:05.978 private sector, then people in the middle, and then partnerships. 17:06.018 --> 17:10.818 So again, the four Ps, and I think you will have a world of corporations together with a 17:10.838 --> 17:17.798 world of cities, and then you have continental governance, Europe, United States, China. 17:19.138 --> 17:21.678 How do you think Cascais will look in 2030? 17:21.758 --> 17:26.488 How would it look like the city you would like to live in 2030? 17:26.778 --> 17:30.018 My, my dream city will be Cascais in 2030. 17:30.158 --> 17:36.778 I may see Cascais completely carbon neutral with a mobility system, with MaaS, 17:37.418 --> 17:43.868 implemented, the Mobility as a Service, completely free and sustainable buildings, 17:44.018 --> 17:46.818 better schools, more universities. 17:46.938 --> 17:51.838 Yeah, I think we are already leading the country in terms of strategy, in terms of 17:52.318 --> 17:59.298 impact, and I think in 2030, we will increase that, that, that gap, and we increase that 17:59.398 --> 18:06.028 lead, because again, we have anticipated that future with a study like this and 18:06.238 --> 18:10.378 with, sharing knowledge and trying to learn from, from the best practices around the world. 18:11.278 --> 18:12.638 Thank you, Miguel. It was my pleasure. 18:12.818 --> 18:15.498 Thank you. Let, let's keep, making an impact that matters 18:15.538 --> 18:17.298 for our kids and our future generations. 18:17.938 --> 18:18.578 Thank you. Thank you.