Strengthening globalization to shape an intelligent future
The situation
Lenovo Group is a global tech giant. It has ranked in the Fortune Global 500 for many years, serves customers worldwide, and has millions of clients. With its vision of "Smarter Technology for All", Lenovo has secured its leadership in the personal computer market while expanding into multiple fields such as servers, storage, mobile phones, and software, leading the new wave of information technology.
The company recently embarked on a new decade of “leading the AI revolution”. AI, as a core driver of developing China’s new quality productive forces, signifies boundless imagination and limitless possibilities. At Lenovo Tech World 2024, Lenovo introduced its hybrid AI strategy and launched an AI-powered PC for the Chinese market. With a new vision – "AI for All" – a clear strategy, strong execution, continuous innovation, and operational excellence, Lenovo has confidently positioned itself as a leader in the Age of AI.
Advancing toward "AI for All", Lenovo Group prioritizes the standardization and unification of its global operations, and its digital infrastructure, as the foundation and key areas of AI development.
Deloitte China has collaborated with Lenovo Group for decades, leveraging our global perspective, digital and industry expertise, and intelligent capabilities to support Lenovo with comprehensive, in-depth consulting services.
For decades, Deloitte China has partnered with Lenovo Group as its strategic ally. By leveraging Deloitte's global vision, digital intelligence, and smart capabilities, we provide comprehensive, in-depth professional services to help Lenovo reinforce its global presence and play a leading role in the new wave of artificial intelligence.
The solution
Deloitte China not only customizes solutions for Lenovo Group, focusing on the "One Lenovo globalization and standardization strategy” and “Building core digital capabilities”, but also offers industry insights and AI consultancy services to Lenovo to drive its “AI strategy development and capability building”.
I. One Lenovo globalization and standardization strategy
Lenovo Group prioritizes the standardization and unification of its global operations. To comprehensively support these priorities, Deloitte China established "One Team" of specialists across management consulting, assurance, tax, finance, strategy, supply chain operations, human resources, and digital implementation. By focusing on global business models, operating systems, control mechanisms, and organizational structures, Deloitte China assists Lenovo in achieving cross-regional and cross-business-unit systems integration and unification – from strategic planning to execution, product development to cost optimization, and enhancing supply chain efficiency to precise financial accounting. Through these efforts, Deloitte China helps Lenovo maintain solid foundations for innovation and AI development.
II. Building digital core capabilities
As enterprise demand for digital technologies increases, Lenovo Group has recognized that cutting-edge, efficient digital platforms and tools not only enhance internal operational efficiency but also provide strong support for implementing globalization strategies and exploring innovations in AI.
Building on its globalization and standardization strategy, Deloitte China further assists Lenovo Group to strengthen its core capabilities in digitalization. By introducing advanced digital technologies and management philosophies, Deloitte China helps Lenovo establish multiple efficient and intelligent digital platforms, covering the entire value chain from product incubation to market outreach. This enables end-to-end digital management across R&D, supply chain management, lead-to-order workflows, financial accounting, and decision-making analysis. It also makes business processes and intelligent decision-making more transparent.
Lenovo's Supply Chain Intelligence Control Tower System ("Smart Decision Center"), clearly displays information about factories, suppliers, distributors, channel partners, customer requirements, and supply conditions. This empowers functional departments to make scheduling decisions, enabling precise allocation of global resources and balancing supply and demand. In 2022, the project was selected by the Industrial Internet Industry Alliance as a case study in supply chain digital transformation.
III. AI strategy and capability building
To deepen Lenovo's globalization and strengthen its core capabilities in digitalization, Deloitte China has gone further to assist Lenovo Group in precisely identifying opportunities and potential advances in AI strategy.
Leveraging years of close collaboration and profound understanding, at the outset of AI's emergence Deloitte China began discussing with Lenovo Group the profound impact AI would have on its globalization. Unlike other major professional service providers, our partnership with Lenovo extends far beyond merely setting directions or developing strategic plans. Instead, drawing on our deep research and development expertise and rich practical experience in AI, Deloitte China has collaborated with Lenovo to launch a series of pilot AI application projects across multiple domains, including digital transformation, service innovation, and financial management. These initiatives have garnered praise from Lenovo's management and operational teams.
Deloitte and Lenovo will continue to deepen their collaboration in AI, starting with improving internal operational efficiency. Together, we will advance toward the ambitious goal of “AI for All” – creating brilliance in the Age of AI.
With the assistance of Deloitte China, Lenovo Group has successfully implemented standardized and unified global operations, achieving significant improvements across multiple domains.
The impact
Deloitte China supports Lenovo in developing detailed strategic plans, optimizing organizational structures, streamlining business processes, and establishing a comprehensive global management system. These efforts have elevated Lenovo's resource allocation and operational efficiency in the global market to unprecedented levels.
Over six years of efforts in supply chain digital transformation efforts, Deloitte China has assisted Lenovo Group to solidify its functional departments' digital infrastructure, develop digital solutions based on processes, rules, and engines, and support the implementation of data visualization and partially automated decision-making. This transformation has not only improved Lenovo's delivery accuracy by 32%, cumulatively reducing personnel costs by nearly CNY1 billion (USD135 million), but also greatly enhancing product satisfaction while sharply reducing customer returns, even as product complexity increased.
In AI strategy implementation and capability building, Deloitte China has worked closely with Lenovo to clarify the direction and priorities of its AI strategy to advance a series of projects. These efforts have laid a strong foundation for Lenovo's rapid growth in AI.
The future
The long-term collaboration between Deloitte China and Lenovo Group is an outstanding partnership in the industry, demonstrating our exceptional professional capabilities in globalization, digitalization, and intelligent transformation, and unwavering commitment to client success. With the support of Deloitte China, Lenovo Group has not only strengthened the cornerstones of its global presence but also emerged as an AI trendsetter, laying a robust foundation for its sustainable development and innovation.
Deloitte China looks forward to collaborating with more clients to tackle challenges together, seize opportunities, and write even more glorious chapters of business legend.
