Moving to "Salesforce on Alibaba Cloud"Data Migration and Best Practices for a Healthcare Group
Ecosystems & Alliances│ Success stories
Leveraging proprietary migration tools and tailored solutions, Deloitte enabled the client to successfully separate, migrate, and optimize Salesforce data and functionalities, while establishing a unique digital business channel for the Chinese market. As a global strategic partner of both Salesforce and Alibaba Cloud, Deloitte is pioneering the "Salesforce on Alibaba Cloud" migration practice, earning wide recognition from clients, partners, and third-party certification bodies.
About client
The client is a European healthcare group with nearly a century of history, operating in over 100 markets worldwide and generating annual revenue exceeding €1.8 billion. In China for over 30 years, the client specializes in diagnostic imaging, offering contrast agents, medical devices, and solutions, and is recognized for its innovation and market leadership.
The client faced data compliance, system latency, and usability challenges with its global Salesforce instance in China, impacting cross-border team efficiency. To address these, they initiated a data separation and full migration to "Salesforce on Alibaba Cloud" to build a tailored digital experience for the Chinese market.
Requirements
| Security Compliance | Ensure data storage, transmission, and processing comply with China’s cybersecurity and data protection laws. |
Performance Enhancement |
Enhance data exchange efficiency, reduce system response time, and scale to meet growing market demands and high order volumes. |
Localization Requirements |
Leverage Alibaba Cloud to meet local needs and seamlessly integrate with local ecosystems, including messaging, social, and e-commerce platforms. |
Solution
By assessing the client’s global system functionalities and aligning them with China’s specific business needs, Deloitte leveraged proprietary migration and comparison tools to execute the end-to-end migration in four phases.
01 Data Processing
- China-specific metadata end-to-end processing
- System integration and replication
02 Data Migration
- Define data structure, scope, and templates
- Execute data migration and validation using Deloitte’s proprietary tools
03 Testing Deployment
- Conduct comprehensive comparison testing across all phases using differentiated use cases
- Validate data through a parallel validation approach
04 Live Operations
- Establish standardized go-live operating procedures
- Provide post-cutover support model and continuous monitoring
Outcome
Mapped 40+ business scenarios, decoupled 300+ objects, migrated 12,000+ fields and 30M+ China-specific records, covering 200+ local users — enabling end-to-end domestic data processing and ensuring system security and compliance.
Post-migration, the system features a cleaner interface, faster loading times, and improved user experience, improving team productivity. Seamless Salesforce integration with third-party applications lays the foundation building a flexible China-region digital business ecosystem.
Developed custom features for China region, including user journey tracking and permission logic adjustments, with further integration of travel, instant messaging, meeting management, and dealer management applications.
Deloitte × Salesforce
Deloitte China has leading Salesforce implementation team, with over a hundred large-scale Salesforce implementation projects in China. Leveraging Salesforce's advantages in sales, service, business, and marketing, Deloitte China is committed to assist multinational enterprises adapt to changes in the Chinese market, build comprehensive CRM systems, assist enterprises achieve high-quality and sustainable business growth in the Chinese market.
Contact Deloitte：
If you have any questions, please contact: cnalliance@deloitte.com.cn
