Deploying AI Intelligent Assistants
Digital Transformation for a Global Energy Enterprise
Ecosystems & Alliances│ Success stories
Deloitte in collaboration with Alibaba Cloud, leverages deep insights into GenAI and extensive experience in the Chinese energy market to support a global energy enterprise in deploying AI-powered intelligent assistants. By building a GenAI-driven intelligent knowledge system, we are transforming the working models of engineers and sales consultants - enhancing service efficiency and intelligence - to accelerate the digital and intelligent transformation of energy operations.
About Client
The client is a multinational energy company with long-standing presence in China, where the Chinese market plays a central role in its global strategic layout. As an innovator in the energy sector, the company continuously explores pathways for digital transformation, striving to build a more agile and intelligent energy service ecosystem to strengthen its market leadership.
Requirements
- Enhance employees’ professional knowledge absorption efficiency through GenAI, reducing knowledge dispersion and reliance on individual expertise;
- Seek partners with strong GenAI technical capabilities and deep understanding of the Chinese market to co-build a “Digital Intelligence Engine” and integrate AI into business service processes;
- Deploy AI-powered Q&A assistants to accelerate ToB (to business) service response, improving professionalism and consistency of services.
Solutions
Combining the client’s needs with our industry expertise, we have designed a phased approach to unlock knowledge value, improve workforce productivity, and establish a sustainable, evolving intelligent knowledge service system.
Results
By integrating a customized knowledge management platform with AI technology, we have built a Next-Gen Intelligent Knowledge Hub for the client. This enables employees to efficiently access and apply knowledge, enhances professional capabilities, drives the accumulation, circulation, and value realization of enterprise knowledge assets, and establishes a sustainable, optimized knowledge enablement loop.
Deloitte | Alibaba Cloud
As a global strategic partner of Alibaba Cloud, Deloitte combines its market-leading innovation capabilities, industry expertise, and digital transformation experience with Alibaba Cloud’s cutting-edge technologies to build a global alliance network. We deliver high-quality, comprehensive solutions that support enterprises in achieving digital transformation - covering capability building, full-cycle implementation, and continuous evolution. Through this collaboration, we are creating sustainable value growth and earning recognition across industries.
Please contact Deloitte:
If you have any questions, please contact Ecosystems & Alliances National Office
For more information, please visit: https://www.deloitte.com/cn/en/alliances.html
